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Bank Technology News December 2007	Small Business: Taking Small Biz To The Web -- Again Two reports this year on small-business Website usability and effectiveness, found that while many banks are revamping their sites, most are still spinning their wheels.
U.S. Banker February 2008 Anthony Malakian	Desperately Seeking Sticky Relationships Small-business payment needs is an area where many banks aren't delivering.
Entrepreneur August 2002 C.J. Prince	Take This Hand Banks are looking to find a nice entrepreneur and settle down.
U.S. Banker April 2007 Lee Conrad	To Win Client Lauds, Think Free Space, Not Free Breakfasts Community banks can no longer live off small-business customers' goodwill. They need to get creative, like lending space for client meetings and acting as a networking planner. But is it enough?
Bank Technology News March 2007 Glen Fest	Relationship Rewards: Loyalty Programs That Span the Bank MasterCard's new multiple-account platform means that customers can rack up points based on their entire banking relationship-and they can even customize their own prizes.
Bank Systems & Technology March 27, 2008 Peggy Bresnick Kendler	The Credit Crisis Has Increased Scrutiny on Trade Finance The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices
Bank Technology News June 2002 Jan Jaben Eilon	Small Business Entices Marketers With over 5 million small businesses in America, banks are realizing the potential in this market.
U.S. Banker March 2008 Anthony Malakian	Would Rewards Help Your Client Feel Better? Bank-marketing firms are trying to spin an upside message, using various rewards programs to rebuild tarnished customer relations.
Bank Systems & Technology January 30, 2008 Maria Bruno-Britz	City National Bank Appoints Rodney Banks VP of Commercial Banking Services Rodney Banks, new executive VP and manager of commercial banking services at Los Angeles-based City National Bank, says customer relationship management solutions are more vital now than ever before.
Bank Technology News April 1, 2008 Glen Fest	Small Changes Can Produce Big Gains Small-business remote deposit capture has been a tough play for banks, which often can't justify the low fee income and added support costs of such small-volume clients. But times are changing.
InsideFlyer March 2009	Cashing In Points Although travelers are spending less money on travel these days, members of loyalty programs are reportedly spending more loyalty currency.
U.S. Banker March 2007 Lee Conrad	Hispanic Demographic Commands Top Attention The Hispanic demographic is becoming ever more promising for mainstream and niche banks alike. But don't believe the Hispanic business owner is like the average business owner. He's not.
Wall Street & Technology February 14, 2006	Small Businesses Big Biz for Banks Capturing small businesses as banking customers will be a top priority for many banks this year, according to a new report.
Bank Technology News April 2007 John Adams	Loyalty Programs: Rewarding The Bank And The Customer Wooing customers has gotten expensive, involving everything from iPods to cruises. A Tennessee bank is offsetting those costs by quickly establishing deep, profitable relationships.
Bank Systems & Technology January 29, 2008 Maria Bruno-Britz	Evolving Card Business Presents Opportunities and Threats for Banks Rapid advances in technology, the recent IPOs of Visa and MasterCard, an uncertain economy, and shifting consumer behaviors all are converging to create a whirlwind of change -- and opportunity -- in the card space.
Bank Systems & Technology March 30, 2007 Peggy Bresnick Kendler	What It Takes to Serve the Small and Mid-Size Business Market Banks looking to build their presence in the small and mid-size business market should focus on providing online tools that can help these customers become more efficient in handling their cash management and payment needs.
Bank Systems & Technology March 7, 2005 Katherine Burger	Change is Brewing Convergence has not lived up to its promise - not in terms of cross-industry deals (e.g. banks buying insurance companies) and definitely not in actual sales. While the cross-selling of non-bank products and services has increased, it still represents a small part of most banks' revenue mixes.
Bank Systems & Technology January 14, 2004 Cynthia Ramsaran	One Question for: Brian Hartline, Nova Savings Bank How does a community bank compete with regional or national banks?
Entrepreneur October 2005 C.J. Prince	Net Deposits Entrepreneurs have been slow to adopt online banking - with good reason. But some banks are trying hard to win them over.
Bank Systems & Technology February 21, 2008 Danne Buchanan	Banks Will Face Competition in the RDC Space Third parties that can decouple remote deposit capture from the deposit relationship may pose a threat to banks in the payments space.
Bank Systems & Technology September 28, 2007 Maria Bruno-Britz	Transaction Processing Not Enough to Succeed In Commercial Banking Banks will need to move away from the transaction processing model to become the advisers of choice for their corporates.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business.
Bank Systems & Technology December 1, 2006 Phil Britt	Banks to Allow E-Bill Pay Customers to Pay With Cards The growing popularity of online bill payment services presents a revenue opportunity for banks.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Corporates' Wishes Are Banks' Commands Between industry consolidation and the entrance of new players in the market, banks have their work cut out for them when it comes to serving business customers and meeting their demands.
CRM November 2015 Leonard Klie	Brands Must Be Loyal to Loyalty Members Rewards need to be more personalized and tailored to individual program members
U.S. Banker April 2007 Lee Conrad	Competition Heats Up For Retirement Accounts The 401(k) market at large companies has become saturated. But now small businesses are more interested than ever in beefing up their retirement plans, providing banks fertile new ground to tread.
Bank Systems & Technology February 10, 2004 Ivan Schneider	Small-Business Nation For bankers wanting to reach the small business market, it helps if you speak the language.
Bank Technology News April 2008 Anthony Malakian	Young Folks Ask Banks: Where's the Love? The youngest customers are the least loyal and the most willing to switch to new financial institutions. What can banks do to change this?
Bank Systems & Technology August 2, 2005 Deena M. Amato-McCoy	The Tailored Sell Tired of losing customers to competitors, many banks are restructuring corporate cultures and making customer-centric, cross-selling marketing strategies an enterprisewide priority.
U.S. Banker January 2010 Marian Raab	The Other Underbanked Bank of America, TD Bank and others are devising ways to move entrepreneurs hiding out in retail platforms into more profitable relationships.
U.S. Banker May 2007 Kenneth Long	Reinventing the Checking Account Banks that haven't reinvented their checking accounts to better serve their customers, thus more firmly sealing them to the institutions, may soon find they have fewer customers about which to worry.
U.S. Banker January 2011 Les Dinkin	Small-Business Banking Needs More Planning Small-business specialists are playing a growing role within the branch as institutions push to revitalize small-business banking in a tentative economy. But many banks still face challenges in making effective use of this expensive talent.
Bank Systems & Technology March 30, 2007 Maria Bruno-Britz	Retail Payments Business Moving More Toward Mobile Increasingly, banks are under pressure to provide multiple payments options to keep customers from going to the bank down the street or even to a nontraditional financial services provider.
Inc. September 2003 Amy Gunderson	Banks May Sell Off Your Loans A secondary market for small-business loans could benefit entrepreneurs.
U.S. Banker January 2008 Lee Conrad	Banks Newest Growth Plan: Investing in Other Banks Banks both big and small are increasingly investing in other financial entities to expand their own growth plans.
Bank Systems & Technology June 2, 2007 Maria Bruno-Britz	Acquisition Obsession Results In Bank Deposit Growth Deposits have been dropping off at U.S. banks for years. And according to a recent study, there is no one technology or formula that banks can follow to reverse the trend.
U.S. Banker April 2007 Lee Conrad	Credit Data On the Fly For bankers with trouble luring small-business prospects into the office, BizGo's credit data via cell phone or PDA helps them make more of their field visits.
Bank Systems & Technology February 1, 2007 Duchesneau & Joyner	The Business of Risk Faced with product commoditization, increasing competition and decreasing customer loyalty, banks are being forced to seek new ways to boost revenue and increase customer retention.
The Motley Fool May 30, 2007 Dan Caplinger	Get Paid to Save and Invest Credit cards aren't the only way to get cash back. Banks and brokers want your money, and they're willing to pay you for it.
Bank Systems & Technology May 8, 2007 Maria Bruno-Britz	For Money Transfers, Going Solo Not the Best Route for Banks A new study says banks are better off teaming up with existing money transmitters to succeed in remittance business.
Bank Systems & Technology February 27, 2006 Maria Bruno-Britz	Back to the Future Banks are beginning to realize that biometrics offer a viable solution in today's security- and compliance-conscious environment, according to a new report.
CRM February 25, 2011 Leonard Klie	Global Coalition Loyalty Program Membership to Top 1 Billion in 2011 Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Bank Technology News October 2007 Glen Fest	Small Business: Adapting Retail to Digital Biz Apps Progress is being made in adapting consumer features into the small business realm, rather than using stripped-down corporate banking tools.
Bank Technology News March 2007 Glen Fest	Business Banking: Small Banks Beefing Up Commercial Capabilities Four in five community institutions say they will increase tech spending on capabilities such as cash management and imaging to attract corporate banking customers.
HBS Working Knowledge February 24, 2014 Corstjens & Lal	Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators.
Entrepreneur February 2010 Jennifer Lawler	Rewarding the Repeaters Loyalty programs can keep your best customers coming back for more.
InsideFlyer September 2014	InsideEdition Recently, research by Environics asked 1,000 Canadians to select which of the 23 top loyalty programs they used to earn loyalty rewards in the past three months.
Bank Systems & Technology November 1, 2005 Deena M. Amato-McCoy	One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty.
Bank Technology News April 1, 2008	Consumers Heavily Prefer One Card While many consumers carry a bunch of credit and debit cards, they generally favor one card. Issuers want to know how they can be the preferred card in that person's wallet.
U.S. Banker November 2007 Lee Conrad	In Pay Raises, Small Banks Outpace the Broader Industry According to America's Community Bankers' annual compensation survey, chief information officers/chief technology officers saw an 11.2 percent increase in their base salaries at community banks between 2006 and 2007.