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Bank Systems & Technology February 1, 2007 Greg Haislip	'Operationalize' Tech Investments In 2007, the investment in their technology foundation will be under pressure to deliver measurable improvement in customer loyalty, profitability, sustainable regulatory compliance and revenue growth.
Bank Systems & Technology February 1, 2007 Ashwin Goyal	Breaking Down Channel Silos While siloed systems are nothing new to most banks, increasing pressure to provide a consistent customer experience across all channels is forcing banks to consolidate their applications infrastructure and integrate previously siloed channels.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Keys to Improving Customer Retention Banks can enhance loyalty by keeping the customers' experience the center of their business.
Bank Systems & Technology March 27, 2008 Peggy Bresnick Kendler	The Credit Crisis Has Increased Scrutiny on Trade Finance The global credit crisis has emphasized the importance of cash management while intensifying the spotlight on corporate governance and banks' risk management practices
Bank Systems & Technology July 1, 2005 Peggy Bresnick Kendler	Speed to Market Achieving speed to market can provide banks with a competitive advantage. But they need flexible technology infrastructures to achieve speed-to-market strategies, and launching products just for the sake of offering something new won't win banks new business.
Bank Systems & Technology February 1, 2007 Falk Rieker	Bank technology Executives Are Challenged to Do More With Less Technology can enable banks to increase revenue while continuing to reduce their costs. Here are recommendations.
Bank Systems & Technology March 27, 2008 Mike McDonough	Centralized and Single-Platform Operations Reduce Overall Trade Finance Risk Banks with centralized operations and banks with all of their operations on a single platform will have a distinct advantage because there is lower operational risk generally associated with these structures.
Bank Systems & Technology November 1, 2005 Deena M. Amato-McCoy	One-Stop Banking By adding collaboration platforms and partnering with other financial service providers, banks are evolving into one-stop financial liaisons that are building customer loyalty.
U.S. Banker November 2005	MMDA: Banks Seen Losing Out to Mutual Funds In today's rising rate environment, money market mutual funds can offer better rates than those of banks, because many banks have been slow to ratchet up their rates, even when the Fed raises the fed funds rate.
Bank Technology News December 2005 Lee Conrad	Service-oriented Architecture: First Tennessee Makes A Service Play First Tennessee is among the banks that are using integration and simplification of various core systems to achieve improved relationships and customer service capabilities.
U.S. Banker April 2002	Tougher On The Big Boys Being bigger is not necessarily better for corporations seeking loans from their banks. A study by the Association for Financial Professionals indicates that banks are putting heavy pressure on their biggest borrowers to throw more business the banks' way. Or else: No credit...
The Motley Fool February 12, 2008 Dan Caplinger	Where You'll Find the Best Rates As customers have moved to the Internet for financial solutions, banks have paid attention.
Bank Systems & Technology February 22, 2007 Maria Bruno-Britz	Spillenkothen Joins Deloitte's Banking Regulatory Practice The former Fed regulator hopes to help banks gain an enterprise-wide view of compliance in his new role.
The Motley Fool April 11, 2008 Tom Hutchinson	Capital Ratio Fever Just as blood pressure and heart rate are vital measures of physical health, capital ratios are vital measures of the health and solvency of banks. Right now, those vital signs reflect a sick industry that's getting sicker.
Bank Systems & Technology April 28, 2008 Robert Binney	Shrewd Leveraging of Technology and Staff Key to Achieving Cost-Effective AML Compliance It is critically important for banks to use effective technology, streamline their investigations processes, automate workflows and enhance staff training.
Bank Systems & Technology April 28, 2008 Maria Bruno-Britz	Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study.
Bank Systems & Technology May 8, 2007 Maria Bruno-Britz	For Money Transfers, Going Solo Not the Best Route for Banks A new study says banks are better off teaming up with existing money transmitters to succeed in remittance business.
Bank Technology News April 2005 Holly Sraeel	Showcasing The Best Community Bank IT Initiatives Technology can be a critical factor for small banks. Learn about the criteria to become one of 10 community banks that will be profiled for excellence in technology innovation.
Bank Systems & Technology February 10, 2004 Paul Kurgan	Truth & Consequence Don't let compliance foil your business.
CRM January 2013 Woody Driggs	Add Customer Satisfaction Through Analytics Companies need to improve customer value to boost profitable growth, gain insights into customers' profitability and lifetime value, and monitor customer behavior across multiple channels and social media
Bank Systems & Technology July 21, 2007 Deena M. Amato-McCoy	Retail Banks' IT Integration Efforts Key to Differentiation Platform integration is critical for banks seeking to provide exceptional service, according to a study.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Hurry Up and Wait As the deadline for the single European payments area (SEPA) draws closer, the vendor community is starting to respond to banks' SEPA needs. However, banks have not done a good job communication with their corporate clients to learn their needs in a SEPA world.
Bank Systems & Technology March 30, 2004 Peggy Bresnick Kendler	Managing Risk No longer solely about complying with regulations and protecting cost centers, risk management is being used by banks as a strategic tool to support product development and revenue-generation strategies. Collecting, storing and analyzing real-time data is the key.
Bank Systems & Technology November 15, 2007 Maria Bruno-Britz	RDS Special: SAP and CSC Form Alliance to Offer Banks Pricing Optimization Technology SAP announced an alliance with Computer Sciences Corporation that will address the growing need for banks to differentiate themselves through strategically optimized product pricing.
U.S. Banker March 2008 Anthony Malakian	Would Rewards Help Your Client Feel Better? Bank-marketing firms are trying to spin an upside message, using various rewards programs to rebuild tarnished customer relations.
Bank Systems & Technology February 21, 2008 Danne Buchanan	Banks Will Face Competition in the RDC Space Third parties that can decouple remote deposit capture from the deposit relationship may pose a threat to banks in the payments space.
Bank Technology News March 2002 Karen Epper Hoffmann	Online Banking Aligns Practices Now that the initial online flurry has subsided, Web-based banks are looking at ROI potential...
CRM June 18, 2015 Michael Cholak	Just How Important Is Customer Service to Customer Loyalty? It turns out other factors are bigger. But here's why it matters.
Bank Technology News May 2001 Maria Bruno	CoreProfit Tackles Profitability from the Bottom Up Company turns profitability models upside down so that banks look at customer costs first...
Wall Street & Technology February 14, 2006	Small Businesses Big Biz for Banks Capturing small businesses as banking customers will be a top priority for many banks this year, according to a new report.
Bank Systems & Technology June 2, 2007 Maria Bruno-Britz	Acquisition Obsession Results In Bank Deposit Growth Deposits have been dropping off at U.S. banks for years. And according to a recent study, there is no one technology or formula that banks can follow to reverse the trend.
U.S. Banker August 2005 Michael Grebb	Climbing Another Ladder Rung Customers want speed and have no patience for inconsistency among channels. That's reason enough for banks to fully combine their silos once and for all.
Bank Technology News May 2001 Maria Bruno	E-Mania Takes Community Banks by Storm According to Grant Thornton, community banks must commit to big changes, or else...
The Motley Fool April 4, 2008 Morgan Housel	Dude, Where's My Leverage? The days when investment banks were free to employ huge amounts of leverage are almost certainly over and unlikely to come back any time soon.
Bank Systems & Technology January 1, 2007 Maria Bruno-Britz	Study: Banks Need New Ways to Gauge Customer Payment Preferences A recent study shows behavior models can help financial institutions understand clients better and can improve their competitive position in the payments business..
Bank Systems & Technology September 30, 2006 Maria Bruno-Britz	Information Integration Key for Banks in Consumer Payments Integrating customer information is key in order for banks to stay competitive in the consumer payments game, according to Christophe Uzureau, an analyst with Gartner.
U.S. Banker June 2007 Lee Conrad	Top Banks Focus on the 'E' in ROE A list of the top 200 Community banks ranked by 3-Year Average ROE.
Bank Systems & Technology May 25, 2006 Maria Bruno-Britz	Corporates' Wishes Are Banks' Commands Between industry consolidation and the entrance of new players in the market, banks have their work cut out for them when it comes to serving business customers and meeting their demands.
Bank Technology News February 2002 Louise West	Good News for CRM and Outsourcing Vendors Despite the economic slump, banks in Europe are still prepared to spend on certain areas of IT...
Bank Systems & Technology March 27, 2008 David Conroy	Corporate Clients Increasingly Looking to Banks to Mitigate Trade Finance Risks How can banks pursue growth opportunities in global trade finance in, for example, emerging markets? What technology investments must banks make to meet these new demands?
Bank Technology News April 2001 David Rountree	Customers Blast Service in Exit Poll at Branches A consulting firm recently button-holed U.S. bank customers as they were leaving branches of major institutions on both coasts and the Midwest. The results of the poll are enough to make a marketing executive weep openly...
Insurance & Technology November 12, 2007 John Macaluso	Banks Should Consider Extending SOA With BPM Banks should consider extending SOA technologies with business process management strategies.
Bank Systems & Technology February 1, 2007 Gary Greenwald	Securing Internet Transactions Is a Top Concern at Banks Beyond the regulatory reasons driving improvements in Internet banking security, banks are also uniquely positioned to play a critical role in the broader identity management arena.
Bank Technology News May 2007 Larry Ponemon	Consumer Privacy: Top Banks Must Guard Against Breach of Faith The good news for banks, according to a study, is that most customers trust them with their personal data. The bad news is that one misstep will cost them dearly.
Bank Systems & Technology June 1, 2005 Ivan Schneider	If You Can't Beat 'Em, Join 'Em A new bill introduced by a senior member of the House Financial Services Committee would relax regulations for smaller community banks and also reduce their tax liability.
Bank Systems & Technology October 1, 2006 Nancy Feig	Risk and Reward: Enterprise Risk Management Technology Experts say, the time has come for banks to change their views on risk.
Bank Technology News December 2003 Holly Sraeel	Branches Are Back. Is This Banking's Big Break? Identity theft may be grabbing headlines, but most banks are heavily focused on branches, particularly in understanding what types of activities are conducted by customers while there.
Bank Systems & Technology March 29, 2006 Maria Bruno-Britz	Sticking With the Tried and True The days when large U.S. banks could sustain their old core systems on the IT version of life support are numbered, according to TowerGroup.
U.S. Banker October 2001 Neckopulos & Pihl	Challenge: Integrating the Channels Andersen Business Consulting says banks must integrate all delivery channels to be successful...
U.S. Banker November 2007 Paul Hyde et al.	Mergers Create Mid-Sized Have-Nots Nearly two decades of steady banking industry mergers have created a landscape dotted with a group of banks struggling to survive in an undifferentiated no-man's land.