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Home Theater June 4, 2007	Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index.
InternetNews May 24, 2010	Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.
InternetNews August 18, 2009	Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.
InternetNews August 16, 2005 Susan Kuchinskas	Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.
CRM November 2014 Leonard Klie	Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.
InternetNews August 24, 2004 Michael Singer	E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...
InternetNews February 20, 2004 Robyn Greenspan	E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.
InternetNews December 30, 2009	Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.
InternetNews February 19, 2008 Kenneth Corbin	Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
Information Today July 31, 2008	ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.
InternetNews July 28, 2010	Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.
InternetNews August 19, 2008 Kenneth Corbin	Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.
Food Processing January 2009	Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100.
InternetNews June 1, 2005 Susan Kuchinskas	Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.
CRM November 16, 2010 Lauren McKay	Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.
CRM December 2015 Leonard Klie	Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz	Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.
Food Engineering December 1, 2005	Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.
InternetNews December 18, 2006 Roy Mark	If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.
PHONE+ June 19, 2009 Khali Henderson	Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay.
InternetNews October 27, 2009	Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.
The Motley Fool April 9, 2007 Dave Mock	Vonage Voyages in Cutthroat Climate Pure play Internet telephony providers have no clear path to profitability in a cutthroat competitive environment against incumbents like Verizon, AT&T, and Qwest. Investors would be wise to steer far clear of this sector.
InternetNews April 28, 2009 Kenneth Corbin	Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age.
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
InternetNews August 14, 2007 Nicholas Carlson	What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.
The Motley Fool May 15, 2007 Tim Beyers	United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United.
The Motley Fool April 18, 2005 Alyce Lomax	Verizon Gets Naked Verizon will offer its DSL service in the Northeast without any requirements for customers to add telephone to the list of services they receive from the giant.
InternetNews October 4, 2004 Colin C. Haley	Cox Tabs VoIP Markets The cable firm Cox Communications has released details of its residential and business Voice over IP rollouts.
InternetNews December 30, 2008 Christopher Saunders	Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?
InternetNews October 28, 2008 Kenneth Corbin	Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.
Financial Advisor May 2012	Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.
InternetNews May 2, 2005 Roy Mark	State to Target Vonage 911 Services Michigan becomes the latest in a handful of states to target Vonage with deceptive advertising claims over 911 services.
The Motley Fool September 21, 2010 Gabriel Perna	Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.
Fast Company August 2003 Fara Warner	Qwest Finds Itself On Hold Richard Notebaert is trying to make peace with Qwest's troubled past -- and lead the company into the future.
Information Today April 29, 2010 Peggy Garvin	Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.
Insurance & Technology March 9, 2007 Nathan Conz	The ACSI Shows That Insurance Companies Are Improving Customer Service A crowded insurance marketplace means that consumers who are not satisfied with a carrier's quality of service can find viable options elsewhere. As a result, more and more insurers are making concerted efforts to improve their customer service.
CIO August 30, 2010 Kim S. Nash	How Cox Communications Uses SaaS Scheduling Software to Get the Cable Guy to Show Up On Time SaaS scheduling software combined with analytics helps Cox Communications reprogram customer service.
The Motley Fool September 21, 2004 David Meier	My Qwest Is Over Just because a purchased stock goes up doesn't mean you've done anything right. An expert spills the beans on what he should've been paying attention to in the first place at this telecom.
CRM November 1, 2006	The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.
InternetNews March 1, 2005 Colin C. Haley	Qwest to MCI: Why Not Us? Qwest's CEO said during a meeting with financial analysts that he wants to find out why MCI prefers a merger offer from Verizon.
The Motley Fool March 21, 2006 Alyce Lomax	Verizon Vies for Viewers The telecom company plans to pay CBS for content. Deals like this show that the pressure's on in the telecom and cable industries, which are having a serious smackdown in the same playing field. Meanwhile, investors should be on the watch.
The Motley Fool November 30, 2010 Selena Maranjian	Get This 93% Edge This strategy could help you spot promising investments.
CRM December 2012 Kelly Liyakasa	Telecoms Grapple with Support Inequality Carriers struggle to offer effective service to all customers.
InternetNews January 11, 2006 Susan Kuchinskas	Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites.
The Motley Fool December 12, 2005 Selena Maranjian	Get the Best Service Be a happy consumer -- seek out exceptional service. Just taking your chances with a retailer can leave you with hassles and a headache. Here are some statistics on various companies with good customer service.
The Motley Fool June 11, 2010 Rex Moore	Airlines Turn the Corner Profits are down, but passenger satisfaction is up.
CRM February 7, 2011	Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
InternetNews September 30, 2009	Report: Pre, Android Closing iPhone Gap A study evaluating customer satisfaction among smartphone owners shows Palm Pre, Android gaining on iPhone.
InternetNews August 9, 2007 Roy Mark	Vonage Works Around Verizon Litigation Beleaguered Vonage Holdings said today it has completed workarounds of the Verizon patents that are a key part of a $58 million infringement award against the struggling Internet telephone provider.