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InternetNews October 28, 2008 Kenneth Corbin	Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.
Information Today July 31, 2008	ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.
CRM August 31, 2010 Koa Beck	Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.
InternetNews August 25, 2010	Visitors Value Transparency On Gov't Websites New survey of visitors to federal websites finds that the amount of information and ease of use of a website has a strong correlation to how much people trust the agency.
InternetNews December 18, 2006 Roy Mark	If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.
InternetNews October 27, 2009	Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet.
InternetNews May 24, 2010	Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.
InternetNews June 1, 2005 Susan Kuchinskas	Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.
InternetNews August 16, 2005 Susan Kuchinskas	Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.
InternetNews August 19, 2008 Kenneth Corbin	Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.
CRM November 16, 2010 Lauren McKay	Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.
InternetNews August 24, 2004 Michael Singer	E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...
InternetNews February 19, 2008 Kenneth Corbin	Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz	Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.
InternetNews May 11, 2009 Michelle Megna	Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.
CRM December 2015 Leonard Klie	Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays
InternetNews August 14, 2007 Nicholas Carlson	What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.
InternetNews February 20, 2004 Robyn Greenspan	E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.
CRM January 25, 2013 Leonard Klie	Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
InternetNews July 28, 2010	Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.
InternetNews December 30, 2009	Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.
InternetNews April 28, 2009 Kenneth Corbin	Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age.
CRM November 2014 Leonard Klie	Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.
InternetNews December 30, 2008 Christopher Saunders	Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
PHONE+ May 20, 2009	Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.
InternetNews August 18, 2009	Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.
CRM February 7, 2011	Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
Bank Technology News March 1, 2008 Larry Freed	Put Usability Testing to the Ultimate Test By using scientific customer satisfaction metrics for usability testing, you can identify where to focus improvements that will have the greatest positive impact on customer satisfaction and loyalty. Read on to see how.
CRM August 19, 2010 Justin Schuster	5 Essential Steps to Mastering Customer Intelligence Build loyalty, gain a competitive edge, and improve your bottom line.
Chemistry World February 16, 2015 Patrick Walter	Poll finds majority of scientists engaging with public Scientists believe that they should take an active role in public policy debates when it comes to science and technology, according to a survey of American Association for the Advancement of Science members.
CRM December 2013 Leonard Klie	Despite Outages, Customer Satisfaction with Electric Utilities Brightens Improved communication in Web self-service and proactive outreach have bolstered customer sentiment, according to a J.D. Power study.
InternetNews September 1, 2009	Internet or No, Civic Engagement Still for the Rich New Pew study finds that wealthier, better-educated Americans remain the most politically active demographic, online or off.
Information Today October 1, 2012 Paula J. Hane	Pew Research Center Provides Research and Data on Campaign 2012 This year, the Pew Research Center for the People & the Press has a special website devoted to Campaign 2012.
CRM May 10, 2013 Syed Hasan	Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions.
BusinessWeek March 5, 2007	What It Takes To Be A Winner How the winners of Customer Service Champs were determined.
Food Engineering December 1, 2005	Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.
InternetNews January 11, 2006 Susan Kuchinskas	Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites.
InternetNews June 12, 2009 Kenneth Corbin	Internet Giving Rise to Peer-to-Peer Healthcare New research from Pew's Internet and American Life Project highlights the increasing role of the collaborative Web in finding medical and health information.
Insurance & Technology July 8, 2007 Nathan Conz	Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.
The Motley Fool September 21, 2010 Gabriel Perna	Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.
InternetNews December 9, 2010	Pew: 8 Percent of Americans on Twitter Pew produces its first Twitter-only study, offering insights into the user base of the popular microblogging service.
PC Magazine April 27, 2011 Ben Gottesman	Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops.
InternetNews January 12, 2004 Robyn Greenspan	Voters Caught Up in Political Net More than one-third of Americans have gathered political information online, chipping away at traditional media's dominance for regularly educating citizens about candidates and the campaign.
CRM October 2012 Leonard Klie	In High Tech, Social CRM Is All the Rage Technology vendors tap into social media and online communities to let customers serve one another.
CRM August 2014 Leonard Klie	Brands Deliver Inconsistent Engagements The phone still outperforms other channels for customer service.
InternetNews March 1, 2010	Online News Second Only to TV, Pew Finds New nationwide survey by Pew finds that TV and the Internet rank as the favorite outlets for news distribution, while highlighting the increasing social and participatory dimension news has taken on in the online era.
Food Processing July 2013 Kevin T. Higgins	2013 Salary and Job Satisfaction Survey: The Gloom Index Recedes Wage increases averaging 2.65 percent and an easing of job-security concerns suggest food professionals and the industry are getting back on track.
Registered Rep. July 22, 2009	Edward Jones, LPL, Schwab: Keeping Clients Happy FAs, you better be at the top of your game.
InternetNews March 18, 2004 Robyn Greenspan	More Unwanted Messages Since CAN-SPAM While Pew Internet & American Life Project found that e-mail users have seen an increase in spam, the survey reports a decrease in pornographic messages.