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Home Theater
October 12, 2009
Mark Fleischmann |
Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.   |
PHONE+
May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. |
Home Theater
June 3, 2010
Mark Fleischmann |
Cable Cleans Up Its Act Two cable operators improve customer service to prevent cord cutting. |
CRM
November 2014
Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. |
InternetNews
February 19, 2004
Robyn Greenspan |
DBS Satisfaction Hits the Roof Satellite TV watchers are happier with their service than cable subscribers, but high satisfaction rates do little to impact new installations. |
Home Theater
September 1, 2009
Mark Fleischmann |
Court Knocks FCC Cable Limit Until recently, no single cable operator was allowed to dominate more than 30 percent of the U.S. market. But a court has thrown out the Federal Communications Commission's market cap, eliminating a rule that's been the law of the land since 1992. |
Home Theater
May 28, 2009 |
Court Nixes Cable Apartment Exclusives Do you live in an apartment building served by cable? If so, you're probably resigned to your local cable operator having a monopoly. But the U.S. Court of Appeals says that's not the way it has to be. |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
The Motley Fool
July 25, 2007
David Lee Smith |
Can Cable Still Reward Shareholders? The sector's done well lately, but what new issues might cable operators be facing? Time Warner Cable... Comcast... etc. |
The Motley Fool
August 22, 2007
David Lee Smith |
Cable Companies, Why Don't You Like Technology? While the triple play is luring customers, cable will still need wireless to compete. |
The Motley Fool
March 28, 2008
David Lee Smith |
Can You Hear Me Now, Cable Guys? Adding wireless capability could boost cable's competitive advantage. |
The Motley Fool
May 15, 2007
Tim Beyers |
United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United. |
PC World
June 2004
Anne Kandra |
The Cable-or-Satellite Conundrum TV lovers finally have a real choice. Here's how to pick the right cable or satellite service. |
The Motley Fool
October 28, 2010
Matthew Brown |
Comcast's Bread Loses Its Butter A drop in subscribers may suggest stiffening competition. |
InternetNews
August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. |
PHONE+
June 19, 2009
Khali Henderson |
Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay. |
The Motley Fool
November 9, 2005
Dayana Yochim |
Want HBO? Better Check Your Credit The broadband/cable industry join credit card companies, lenders, landlords, insurers, employers, and utility companies in having an industry-specific credit scoring matrix. What does that mean for the consumer? |
InternetNews
August 24, 2004
Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... |
The Motley Fool
November 16, 2011
Rick Aristotle Munarriz |
One More Reason to Short Your Cable Provider Sony is weighing a Web-served television service. |
Information Today
July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. |
The Motley Fool
January 5, 2010
Eric Jhonsa |
Is Cable's Business Model Kaput? After the Fox-Time Warner dispute, consumers and service providers alike have reasons to support change. |
Home Theater
June 30, 2009 |
Broadcast DTV May Poach Cable Customers More than half of viewers say they may switch to over-the-air digital television from cable or satellite service. |
The Motley Fool
August 24, 2010
Rick Aristotle Munarriz |
Goodbye, Fat Cable Bills More consumers are cutting the cord with their pay TV providers. |
Home Theater
February 26, 2009 |
Cable Shows to Go Online Cable operators are leading the effort to put cable programming on the internet. |
Home Theater
February 1, 2010
Mark Fleischmann |
Satellite Ops Sue Over MA Tax DirecTV, Dish say the tax will drive their subscribers to cable. |
Insurance & Technology
July 8, 2007
Nathan Conz |
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction. |
InternetNews
August 19, 2008
Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. |
The Motley Fool
April 30, 2010
David Lee Smith |
Don't Miss Cable's New Lift-Off Both Comcast and Time Warner Cable appear to be handling competition nicely. |
Home Toys
August 2005
James Russo |
Choosing a Home Satellite TV System DirecTV vs. Dish Network and Cable |
CRM
November 16, 2010
Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. |
InternetNews
December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. |
Food Processing
January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100. |
The Motley Fool
July 14, 2009
Rick Aristotle Munarriz |
Television Isn't Dead Comcast makes your cable subscription even stickier. |
BusinessWeek
April 2, 2009
Tom Lowry |
Don't Count Out Pay TV Just Yet Cable subscribers say they would consider canceling during tough times, but there are powerful incentives not to do so |
The Motley Fool
November 7, 2010
Jesse Emspak |
Internet Challenges Cable Companies, but They Aren't Done Yet The need for revenue keeps many stations from going online-only. |
National Real Estate Investor
May 1, 2008
G. M. Filisko |
FCC Ban Gets Bad Reception The FCC adopted the rule banning exclusive cable contracts to foster increased price competition among cable providers and provide residents of multifamily buildings with more choice. |
CRM
January 15, 2013
Leonard Klie |
Brands Continue to Fail Their Customers New research from Forrester shows customer service hasn't improved all that much in the past year. |
InternetNews
April 15, 2009
Kenneth Corbin |
Time Warner Cable Broadband Pricing Fight Rages Groups spar over Time Warner Cable's controversial usage-based pricing plans. |
InternetNews
October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. |
The Motley Fool
February 10, 2004
Rex Moore |
Fighting the Cable Rate Hikes Get ready to pay even more for cable and satellite service. |
InternetNews
August 16, 2005
Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. |
The Motley Fool
September 6, 2011
Patrick Martin |
Why Starz Made a Big Mistake When your industry moves online, you shouldn't try to fight the shift. |
The Motley Fool
August 6, 2010
David Lee Smith |
The Cable Guys Are Better Than You Think With all of cable now having reported earnings, Comcast still leads the pack. |
Home Theater
March 18, 2010
Mark Fleischmann |
Court Broadens Cable Program Access A federal appeals court has forbidden cable operators to maintain exclusive access to programming from networks they own. |
Home Theater
October 29, 2007 |
FCC Liberates Apartment Dwellers Apartment tenants and owners are about to get new video-delivery options, thanks to the Federal Communications Commission. |
The Motley Fool
May 14, 2008
David Lee Smith |
Is Dish Starting to Leak? Earnings are up, but sub growth is down, and Dish Network is having trouble keeping up with its competitors. |
InternetNews
February 19, 2008
Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. |
Fast Company
Neal Ungerleider |
Senators: We Want FCC Investigation Of "Ridiculous" Cable And Internet Prices Bernie Sanders and Elizabeth Warren are demanding the Federal Communications Commission investigate what they're calling the "ridiculous prices" of broadband Internet and cable television in the United States. |
The Motley Fool
February 17, 2011
David Lee Smith |
Cord-Cutting Is for Babies Comcast will likely show us all that its future is brighter than ever. |
The Motley Fool
December 29, 2006
David Lee Smith |
Can Cable Keep Rolling? There doesn't seem to be much standing in the way of the cable sector. Comcast, for instance, is just completing its first year as a triple play provider on a widespread basis. That's not a bad foundation to build upon in 2007. |
