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InternetNews
June 1, 2005
Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.   |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
InternetNews
December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. |
InternetNews
December 27, 2007
Sean Michael Kerner |
Amazon Records Best Year Ever Booming growth for Amazon, although apparently customers aren't quite as happy as they used to be. |
InternetNews
January 11, 2006
Susan Kuchinskas |
Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites. |
InternetNews
February 19, 2008
Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
InternetNews
February 20, 2004
Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts. |
InternetNews
December 18, 2006
Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short. |
InternetNews
August 16, 2005
Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. |
InternetNews
October 28, 2008
Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. |
CRM
December 2015
Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays |
CRM
November 16, 2010
Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. |
InternetNews
August 24, 2004
Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... |
InternetNews
August 14, 2007
Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy. |
The Motley Fool
December 2, 2011
Tamara Rutter |
Which Stock Can Keep Up Its Holiday Sales Streak? Online retailers see stronger sales on Black Friday and Cyber Monday deals. |
InternetNews
August 19, 2008
Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. |
Information Today
July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. |
InternetNews
August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. |
InternetNews
October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
InternetNews
November 30, 2009 |
Black Friday E-Commerce Sales Jump 11% Early spending figures give rise to cautious optimism about holiday shopping season. |
Insurance & Technology
July 8, 2007
Nathan Conz |
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction. |
InternetNews
December 1, 2008
Kenneth Corbin |
Cyber Monday: More Shoppers, Deeper Discounts Kickoff to online holiday shopping could be a bellwether for season as a whole. |
PC World
October 23, 2007
Yardena Arar |
Easy Product Returns -- at an Extra Cost? Worried about buyers' remorse? Some merchants will make it easy to return your purchase if you pay extra. |
InternetNews
December 2, 2005
Susan Kuchinskas |
Love Those MVPs -- Most Valuable Shoppers The top 18 percent of spenders are driving nearly half of all online buys. |
InternetNews
December 23, 2009
Kenneth Corbin |
Web Retailers Bet on Eleventh-Hour Deals The waning hours of the holiday shopping crush caps off a season of surging sales. |
InternetNews
November 26, 2008
Kenneth Corbin |
Flat Lines Seen for eCommerce Holiday Spend Research firm comScore weighs in on what's weighing down the holiday spending. |
InternetNews
December 31, 2003 |
Early Online Shopping Numbers Show Big Gains The 2003 holiday shopping season proved to be a boon for online retailers with shoppers spending $13 billion just between Nov. 1 and Dec. 12 alone. |
CRM
November 2014
Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. |
InternetNews
November 28, 2007
Kenneth Corbin |
Cyber Monday Sales Top $700 Million With all precincts now reporting, the first Monday after Thanksgiving turned out to be a landslide victory for online retailers, despite glitches. |
The Motley Fool
December 10, 2009
Rick Aristotle Munarriz |
Amazon Raises the Bar, Again Amazon.com adds value to some of its DVD titles. |
The Motley Fool
July 13, 2011
Rick Aristotle Munarriz |
5 Winners in Netflix's Price Hike These rivals will love Netflix's new pricing strategy. |
The Motley Fool
February 8, 2011
Brian Stoffel |
Don't Be Scared Away by This Stock's Lowered Guidance If you're a long-term investor in Amazon this outlook is a blessing in disguise. |
The Motley Fool
September 1, 2009
Rick Aristotle Munarriz |
Wal-Mart Is No Amazon.com Wal-Mart grows in e-commerce, but it still has a long way to go. |
InternetNews
November 25, 2009 |
Study of Mobile Web Retailers Rates Performance In a test of mobile retail site performance, who ranked number one? |
BusinessWeek
March 5, 2007 |
Cash Registers Are Ringing Online Online sales will only grow in importance when it comes to gauging the health of consumer spending. |
PC World
June 2006
Christopher Null |
All-Star Tech Stores Who's got the best prices, selection, sales help, and return policies among online and brick-and-mortar stores? We surveyed more than 5000 readers to find the best places to buy tech gear. |
The Motley Fool
February 2, 2007
Rick Aristotle Munarriz |
Amazon's Next Chapter Amazon's growth should make investors jolly, despite a few lumps of coal in its stocking. |
The Motley Fool
November 24, 2008
Alyce Lomax |
King of the Christmas Clicks It's a rough economy, and it sounds as though consumers won't be shopping much this holiday season. The malaise is extending to e-commerce as well. Take a look at how some e-stores are faring. |
The Motley Fool
February 2, 2009
Rick Aristotle Munarriz |
3 Stocks That Blew the Market Away Beat the market and the world will beat a path to your door. |
The Motley Fool
February 10, 2011
Cindy Johnson |
Amazon: A General Store for the 21st Century A 66% growth in electronics and general merchandise isn't just the Kindle. |
InternetNews
November 28, 2008
Kenneth Corbin |
The Social Side of Shopping Online retailers and advertisers look to 'widgetize' your holiday shopping experience, and maybe save you money in the process. |
InternetNews
September 1, 2009 |
Eying Amazon, Wal-Mart Expands E-Commerce The nation's largest retailer joins partners in unveiling a new e-commerce push that could see it better competing with Amazon. |
The Motley Fool
October 11, 2011
Tamara Rutter |
Stocks to Dump This Holiday Season Which retailers have the most to lose this holiday season? |
The Motley Fool
December 28, 2011
John Grgurich |
Netflix Last in Customer Satisfaction: What Investors Need to Know A ForeSee survey reveals the worst performers. |
Bank Systems & Technology
February 17, 2009
Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year. |
The Motley Fool
October 7, 2010
Andrew Bond |
ShopRunner to Take On Amazon? Yeah, Right. Retailers pool resources to take on Amazon. |
InternetNews
October 23, 2008
Kenneth Corbin |
Holiday e-Commerce Seen Only Rising 12% Forrester revises its growth expectations for the holiday shopping season. Gas is still playing a role, along with economy. |
The Motley Fool
March 9, 2009
Rick Aristotle Munarriz |
Maybe Amazon.com Isn't Overvalued Two Piper Jaffray analysts are upgrading their rating on the company from "neutral" to "buy." |
