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InternetNews October 28, 2008 Kenneth Corbin	Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program.
InternetNews December 18, 2006 Roy Mark	If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short.
InternetNews July 28, 2010	Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.
InternetNews August 24, 2004 Michael Singer	E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report...
Information Today July 31, 2008	ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year.
InternetNews April 28, 2009 Kenneth Corbin	Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age.
InternetNews August 16, 2005 Susan Kuchinskas	Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.
CRM August 31, 2010 Koa Beck	Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.
InternetNews August 19, 2008 Kenneth Corbin	Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.
InternetNews August 14, 2007 Nicholas Carlson	What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy.
CRM November 16, 2010 Lauren McKay	Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey.
InternetNews August 18, 2009	Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing.
InternetNews May 24, 2010	Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.
InternetNews February 20, 2004 Robyn Greenspan	E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts.
InternetNews June 1, 2005 Susan Kuchinskas	Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around.
InternetNews August 25, 2010	Visitors Value Transparency On Gov't Websites New survey of visitors to federal websites finds that the amount of information and ease of use of a website has a strong correlation to how much people trust the agency.
Information Today April 29, 2010 Peggy Garvin	Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data.
InternetNews February 19, 2008 Kenneth Corbin	Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web.
Bank Systems & Technology February 17, 2009 Maria Bruno-Britz	Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year.
InternetNews December 30, 2009	Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead.
InternetNews December 30, 2008 Christopher Saunders	Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry?
Insurance & Technology July 8, 2007 Nathan Conz	Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction.
Food Engineering December 1, 2005	Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year.
PHONE+ May 20, 2009	Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index.
InternetNews May 11, 2009 Michelle Megna	Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.
InternetNews April 28, 2010	Obama Tech Chiefs Post Agencies' e-Gov Ratings Federal CTO Chopra and CIO Kundra post score card evaluating agencies' open government plans as a pair of studies surface describing increasing citizen engagement with government online.
CRM December 2015 Leonard Klie	Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
Home Theater June 4, 2007	Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index.
The Motley Fool March 5, 2008 Selena Maranjian	You Can Get Some Satisfaction Some companies are getting better at pleasing consumers.
CIO July 1, 2004 Todd Datz	Slow March Toward Online Government A year after he took office, President Bush signed the E-Gov Act, which promised a leaner, more efficient federal government. A report by the General Accounting Office says progress has been mixed, due in no small part to a lack of funding.
CRM November 2014 Leonard Klie	Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years.
CIO March 1, 2003 Todd Datz	A More Perfect Union President George Bush signed the E-Government Act of 2002 into effect last December, taking a giant step toward launching the federal government into the information age. We break down the costs, the players, the hurdles and its future.
Insurance & Technology March 9, 2007 Nathan Conz	The ACSI Shows That Insurance Companies Are Improving Customer Service A crowded insurance marketplace means that consumers who are not satisfied with a carrier's quality of service can find viable options elsewhere. As a result, more and more insurers are making concerted efforts to improve their customer service.
Food Processing January 2009	Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100.
The Motley Fool September 21, 2010 Gabriel Perna	Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.
InternetNews January 12, 2009 Kenneth Corbin	Will e-Gov Get Its Day in Obama Administration? Open government advocates look to incoming administration to bring federal proceedings into the Internet age.
CRM October 2014 David Myron	Are You Correctly Measuring Customer Satisfaction? Every once in a while, a bad customer service story goes viral, forcing CRM professionals to take a closer look at how they support customers.
Financial Advisor May 2012	Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.
The Motley Fool May 15, 2007 Tim Beyers	United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United.
CRM September 1, 2009 Christopher Musico	Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores.
InternetNews May 17, 2005 Sean Michael Kerner	Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support.
CRM January 25, 2013 Leonard Klie	Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role.
The Motley Fool September 8, 2008 Anders Bylund	Customer Satisfaction Is Google's Secret Sauce Google's customers are just so gosh-darn satisfied, especially compared to direct rivals like Microsoft, Yahoo!, or Time Warner's AOL.
CRM November 1, 2006	The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.
Wired January 19, 2009 Evan Ratliff	The Wired Presidency: Can Obama Really Reboot the White House? Turning his innovative campaign and transition into Government 2.0 won't be easy.
CIO November 30, 2009	Collaboration: Interaction Disconnect It is easier to set the goals for collaboration systems than to achieve the intended results.
InternetNews November 17, 2008 Kenneth Corbin	What Will Obama's CTO Job Look Like? As speculation abounds, an ambitious agenda for new tech czar position takes shape.
Bank Technology News March 1, 2008 Larry Freed	Put Usability Testing to the Ultimate Test By using scientific customer satisfaction metrics for usability testing, you can identify where to focus improvements that will have the greatest positive impact on customer satisfaction and loyalty. Read on to see how.
InternetNews January 11, 2006 Susan Kuchinskas	Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites.