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Insurance & Technology
January 28, 2009
Anthony O'Donnell |
MetLife Boosts CSR and IVR Capabilities Competing for external recognition has helped MetLife's call center operations leadership identify the capabilities it needs in order to deliver best-in-class service.   |
CRM
November 2014
Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. |
Information Today
July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
Insurance & Technology
October 6, 2006
Anthony O'Donnell |
No Retreat SVP and CIO Jeff Stoll has led MetLife's Individual Business Systems division through M&A, legacy consolidation and modernization efforts of a magnitude equal to any the industry has ever seen. |
InternetNews
August 24, 2004
Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... |
CRM
February 7, 2011 |
Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds. |
InternetNews
August 16, 2005
Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. |
The Motley Fool
August 2, 2010 |
Sprint's Hidden Upside Sprint Nextel reported earnings last week, and one of the big points of the conference call was what CEO Dan Hesse called a "two-and-a-half-year companywide obsession" with customer satisfaction. |
Food Engineering
December 1, 2005 |
Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year. |
InternetNews
October 28, 2008
Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. |
PHONE+
May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. |
Home Theater
June 4, 2007 |
Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index. |
InternetNews
June 1, 2005
Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. |
InternetNews
October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. |
CRM
September 1, 2009
Christopher Musico |
Jetting to a Better Customer Experience The airline industry is looking for a flight plan to combat the headwind of low satisfaction scores. |
CRM
December 2015
Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays |
Bank Systems & Technology
February 17, 2009
Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year. |
Insurance & Technology
May 18, 2004
Julie Gallagher |
Making Met-Tech Magic Catherine Rein, MetLife Auto & Home, takes an active roll in IT project prioritization. |
Insurance & Technology
November 10, 2008
Nathan Conz |
More Insurers Realizing Benefits of e-Payments and Remote Deposit Capture Technology The insurance industry lags behind many others in the realm of electronic billing and payment, but that's beginning to change. |
Insurance & Technology
October 10, 2007
Peggy Bresnick Kendler |
Jeff Stoll Retires From MetLife but Remains Active in Insurance Retired MetLife SVP and CIO of individual business IT continues to serve on various advisory boards and is member of the board of directors at ACORD. |
CRM
January 25, 2013
Leonard Klie |
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role. |
Insurance & Technology
October 29, 2003
Anthony O'Donnell |
MetLife's Bozzo Takes Show on the Road Since arriving at MetLife two years ago, Steve Bozzo has been helping the carrier manage the infrastructure needed for the Internet age. |
CIO
May 1, 2003
Mohanbir Sawhney |
How to Keep Your Customers Satisfied To learn if end users are happy, you have to ask the right people -- and the right questions. |
InternetNews
August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. |
The Motley Fool
May 15, 2007
Tim Beyers |
United's Unfriendly Skies The airline industry suffered its worst service rating in seven years. Unfriendly skies won't produce smiling shareholders. Straighten up and fly right, United. |
Insurance & Technology
July 9, 2009
Nathan Conz |
Inside MetLife's Redesigned Web Site: Video Screencast Recognizing the growing value of the online channel, MetLife redesigned its Web site, improving navigation and implementing a more modern underlying platform. |
InternetNews
February 19, 2008
Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
Insurance & Technology
September 14, 2004
Anthony O'Donnell |
The Power of One Creating a single, unified technology infrastructure built with an eye to future channels can make taking advantage of insurance market opportunities easier and much less costly. |
Insurance & Technology
February 11, 2009
Anthony O'Donnell |
MetLife Redesigns Web Site New site features simpler navigation, better search capabilities and new account management tools, among other features, according to the insurer. |
CIO
August 15, 2002
Stephanie Overby |
Economies of Scale Saddled with numerous disparate systems after an aggressive acquisition binge, MetLife needed to get integrated to cash in on its size and improve customer service. Here's how it did it. |
Insurance & Technology
January 26, 2005 |
Allianz Names VP and Other Names in the News Allianz Life Insurance Co. of North America named Jeffrey Suyematsu... Sheinheit Takes CIO Reins at MetLife... New BCBSGA Pres... Scottish Re CEO... etc. |
Insurance & Technology
October 12, 2004
Anthony O'Donnell |
Triumphant Technologist Having created the foundation for an online, real-time infrastructure, Steve Sheinheit is building technology for a single MetLife customer experience. |
Insurance & Technology
July 31, 2009
Anthony O'Donnell |
Scampas Out as MetLife CIO Jeanette Scampas, who replaced Steve Sheinheit as MetLife's enterprise CIO in early 2008, has left the company, according to an internal memo. |
InternetNews
December 30, 2008
Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
InternetNews
August 19, 2008
Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. |
InternetNews
August 14, 2007
Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Get Real (Time) MetLife Auto & Home taps Xactware to simplify communication between the carrier's field staff and claims office. |
BusinessWeek
December 6, 2004
Thornton, Arndt & Weber |
Why Consumers Hate Mergers Mergers often make customers dissatisfied. And once that happens, it can take managers years to regain lost ground. |
InternetNews
February 20, 2004
Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts. |
CRM
August 19, 2011
McNally & Walheim |
Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance |
InternetNews
April 28, 2009
Kenneth Corbin |
Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age. |
