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CRM
August 31, 2010
Koa Beck |
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites.   |
InternetNews
October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. |
Information Today
July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. |
InternetNews
December 18, 2006
Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short. |
InternetNews
August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. |
InternetNews
August 19, 2008
Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. |
InternetNews
August 25, 2010 |
Visitors Value Transparency On Gov't Websites New survey of visitors to federal websites finds that the amount of information and ease of use of a website has a strong correlation to how much people trust the agency. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
InternetNews
December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. |
InternetNews
August 24, 2004
Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
PHONE+
May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. |
InternetNews
October 28, 2008
Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. |
CRM
November 1, 2006 |
The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc. |
Food Processing
January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100. |
InternetNews
June 1, 2005
Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. |
InternetNews
August 16, 2005
Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. |
Bank Systems & Technology
February 17, 2009
Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year. |
InternetNews
April 28, 2009
Kenneth Corbin |
Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age. |
IndustryWeek
April 1, 2008
Brad Kenney |
New Tech Trends in Manufacturing Customer Service New technologies and data-driven focus are enabling more agile, responsive customer-service departments, both inside and outside the enterprise. |
Information Today
April 29, 2010
Peggy Garvin |
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data. |
CRM
November 16, 2010
Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. |
CRM
January 25, 2013
Leonard Klie |
Consumers Are Happier with Contact Centers Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels, but social media is playing a critical role. |
InternetNews
December 30, 2008
Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? |
InternetNews
February 19, 2008
Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. |
CRM
November 2014
Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. |
InternetNews
September 10, 2010 |
Weekly Tally of Malicious Sites Grows to 57,000 Researchers at Panda Security have produced an alarming study, finding that Internet scammers create 57,000 malicious websites each week in an effort to rook unsuspecting Web surfers. |
CRM
November 15, 2004
Ginger Conlon |
How to Succeed With Customers Thirty years of TQM, customer service initiatives, and CRM, and customer satisfaction levels are still mediocre. |
Registered Rep.
July 19, 2010
Jerry Gleeson |
Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction. |
InternetNews
January 11, 2006
Susan Kuchinskas |
Online Sales Up, Service Down Two reports highlight growing issues with customer service at Web shopping sites. |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
Insurance & Technology
July 8, 2007
Nathan Conz |
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction. |
BusinessWeek
August 12, 2010
Arik Hesseldahl |
Popularly Unpopular Why does Facebook rank next to last in a customer satisfaction survey? |
Registered Rep.
March 31, 2015
Megan Leonhardt |
Pay and Compensation There seems to be little correlation between satisfaction and production: Advisors earned an average of $548,176 in gross annual production last year and $71.8 million in assets. |
Information Today
September 17, 2015 |
iCIMS Shares Findings From Employee Referral Program Study iCIMS released its study findings on the impact of employee referral programs on employee satisfaction. |
InternetNews
May 17, 2005
Sean Michael Kerner |
Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support. |
Bank Technology News
March 1, 2008
Larry Freed |
Put Usability Testing to the Ultimate Test By using scientific customer satisfaction metrics for usability testing, you can identify where to focus improvements that will have the greatest positive impact on customer satisfaction and loyalty. Read on to see how. |
IndustryWeek
February 1, 2007
John S. McClenahen |
Employee Involvement: Well, Now Are You Satisfied? The majority of manufacturing companies are measuring employee satisfaction. |
Financial Advisor
May 2012 |
Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance. |
InternetNews
December 27, 2007
Sean Michael Kerner |
Amazon Records Best Year Ever Booming growth for Amazon, although apparently customers aren't quite as happy as they used to be. |
CIO
March 1, 2003
Todd Datz |
A More Perfect Union President George Bush signed the E-Government Act of 2002 into effect last December, taking a giant step toward launching the federal government into the information age. We break down the costs, the players, the hurdles and its future. |
Home Theater
June 4, 2007 |
Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index. |
InternetNews
August 14, 2007
Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy. |
The Motley Fool
November 17, 2005
W.D. Crotty |
One Stock Consumers Love Heinz tops the American Consumer Satisfaction survey once again. But the six glory years of consumer satisfaction have not been able to jump-start this stock. |
BusinessWeek
December 10, 2009
Marshall & Kelly Goldsmith |
How Adults Achieve Happiness The results of a new survey on satisfaction -- at home and at work -- may surprise you. |
The Motley Fool
September 21, 2010
Gabriel Perna |
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index. |
Global Services
May 1, 2007
Imrana Khan |
More Satisfaction: Outsourcing or Offshoring? Offshoring provides more satisfaction than outsourcing, says a recent study. |
CRM
December 2015
Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays |
CIO
November 1, 2000 |
With Liberty and E-Gov for All Find the answers to your questions about putting city services and information online... |
CRM
January 29, 2013
Kelly Liyakasa |
Get Satisfaction Rolls Out Small-Business Solution Community managers get more insights into customer traction. |
