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InternetNews
August 16, 2005
Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds.   |
InternetNews
August 19, 2008
Kenneth Corbin |
Study: Google Tops in e-Business Satisfaction Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines. |
InternetNews
August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. |
CRM
November 16, 2010
Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. |
InternetNews
August 14, 2007
Nicholas Carlson |
What Gives, Google? Report finds that Yahoo's customers are more satisfied than Google's. But Google users might just be greedy. |
InternetNews
October 27, 2009 |
Citizens Happier Than Ever With e-Gov Sites New survey highlights progress in government's march to the Internet. |
InternetNews
May 24, 2010 |
Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7. |
The Motley Fool
August 14, 2007
Alyce Lomax |
A Consumer Nod for Yahoo! Yahoo! pulls ahead of Google in a customer-satisfaction survey, possibly because its management strategy is more focused on making customers happy, not just on competition. |
Bank Systems & Technology
February 17, 2009
Maria Bruno-Britz |
Consumers are Displeased with Finance Sector: U of Michigan ACSI Report Findings show consumers are less than happy with their banks when compared to last year. |
InternetNews
October 28, 2008
Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. |
InternetNews
February 19, 2008
Kenneth Corbin |
Net Satisfaction on The Rise New research finds that the most satisfied customers are found on the Web. |
The Motley Fool
September 8, 2008
Anders Bylund |
Customer Satisfaction Is Google's Secret Sauce Google's customers are just so gosh-darn satisfied, especially compared to direct rivals like Microsoft, Yahoo!, or Time Warner's AOL. |
InternetNews
December 18, 2006
Roy Mark |
If Only eGov Sites Could Do More... Amid tight federal budgets and rising expectations, new report says government sites are falling short. |
InternetNews
February 20, 2004
Robyn Greenspan |
E-tailers Earn High Satisfaction Scores Retailers topped the customer satisfaction index when measured against their online brokerage, auction, and travel counterparts. |
InternetNews
December 30, 2009 |
Amazon Tops in E-tail Customer Service ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead. |
Search Engine Watch
January 19, 2006
Chris Sherman |
Survey: Google, Yahoo Still Favorites in North America For the second year running, a Keynote Systems study says Google provides the most satisfying search experience among North American users, despite competitive maneuvering from all of the other major search services. |
Food Engineering
December 1, 2005 |
Heinz rules in customer satisfaction study With the highest score ever recorded in the American Customer Satisfaction Index, H. J. Heinz Company remains the leader in the food manufacturing segment for the sixth straight year. |
PHONE+
May 20, 2009 |
Telco Customers Not Satisfied Even the U.S. Postal Service ranked higher in customer satisfaction than the telecom industry, according to the American Customer Satisfaction Index. |
InternetNews
June 1, 2005
Susan Kuchinskas |
Satisfied Online Shoppers Adding Up Study of customer satisfaction with top e-tailers finds winners, but the losers are still around. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
InternetNews
December 30, 2008
Christopher Saunders |
Amazon Hangs Tough in Satisfaction Stats Other major online retailers reported a decline in customer satisfaction. Could this mean more rough times ahead for the industry? |
Information Today
July 31, 2008 |
ACSI's E-Government Satisfaction Index Shows Improvement Citizen satisfaction with federal government websites ended a losing streak by improving for the first time in a year. |
The Motley Fool
September 21, 2010
Gabriel Perna |
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index. |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
InternetNews
July 28, 2010 |
Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category. |
The Motley Fool
March 5, 2008
Selena Maranjian |
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers. |
CRM
November 2014
Leonard Klie |
Customer Satisfaction Plunges Again American Customer Satisfaction Index sees one of its biggest drops in 20 years. |
CRM
December 2015
Leonard Klie |
Slumping Customer Satisfaction Takes a Toll on the Economy The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays |
Food Processing
January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100. |
PC Magazine
August 21, 2006
Cade Metz |
The 19th Annual Reader Satisfaction Survey Whose PCs and printers are the most reliable? Who offers the best support? Users detail their experiences. Get the facts in this annual users' choice report. |
Information Today
April 29, 2010
Peggy Garvin |
Two New Reports Assess Use of Government Websites ForeSeeResults.com and the Pew Internet Report have collected information on internet users' search for government data. |
PC Magazine
September 14, 2005
Michael J. Miller |
Web Portals Make a Comeback Google, Yahoo, and MSN are constantly adding more features to their portals... The community is taking a role in search engines... Microsoft's PlaysForSure concept isn't completely accurate... |
Search Engine Watch
January 13, 2005
Chris Sherman |
Yahoo & MSN Closing the Google Gap While Big G continues to maintain its leadership position in the eyes of web searchers, a new study finds that Yahoo, MSN Search and Ask Jeeves have all made significant improvements over the past year and are narrowing Google's mindshare advantage. |
PC Magazine
April 27, 2011
Ben Gottesman |
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops. |
InternetNews
October 12, 2005
David Needle |
AOL Wooed By Comcast, Google Several companies appear interested in the faltering online pioneer, who's losing ground to high-speed Internet access providers. Potential investors are interested specifically in AOL's free online portal, which is seeing ad revenues continue to rise. |
Insurance & Technology
July 8, 2007
Nathan Conz |
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough A recent study shows that the insurance industry still has a way to go when it comes to call center satisfaction. |
Home Theater
June 4, 2007 |
Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index. |
CRM
August 31, 2010
Koa Beck |
Is a Transparent Government a Trusted One? ForeSee Results determines a consistent link between online transparency and citizens' trust of federal Web sites. |
InternetNews
June 16, 2005
Tim Gray |
AOL's Portal Entrance Afoot AOL is shifting from being a dial-up subscription service to becoming an online portal because of the billions of dollars available in Internet advertising. |
PC Magazine
September 13, 2007
Eric Griffith |
Is Tech Support Getting Worse? If your desktop, notebook, or printer heads south, will your manufacturer be able to help? People share their opinion on who is tops in tech support. |
InternetNews
April 28, 2009
Kenneth Corbin |
Obama's e-Gov Vision Off to Slow Start New study highlights challenges facing new administration as it works to bring government into the Internet age. |
PC World
January 2005
Laurianne McLaughlin |
Readers Rate the Manufacturers Who builds hardware you can count on? How does tech support stack up? We asked 42,000 PC World readers about their PCs, cameras, printers, and more--and boy, did they give us an earful. |
CRM
June 2015 |
Required Reading: The Wallet Allocation Rule Is a Better Metric for Businesses Net Promoter and satisfaction scores paint an incomplete picture. In their new book, Timothy Keiningham and others offer a fresh approach to measuring business impact. |
Insurance & Technology
March 9, 2007
Nathan Conz |
The ACSI Shows That Insurance Companies Are Improving Customer Service A crowded insurance marketplace means that consumers who are not satisfied with a carrier's quality of service can find viable options elsewhere. As a result, more and more insurers are making concerted efforts to improve their customer service. |
The Motley Fool
March 17, 2006
Rick Aristotle Munarriz |
Cold Feet at Google? Is the world's most valuable Internet company having second thoughts about acquiring a stake in Time Warner's AOL subsidiary? Investors, take note. |
The Motley Fool
September 14, 2004
Alyce Lomax |
AOL: Back to the Future? As Web advertising heats up, is everything old new again? |
PC Magazine
July 29, 2008
Segan & Griffith |
The Best (and Worst) Tech Support in America Find out what vendors you should buy from in the future to get the most satisfaction from your tech. |
PC Magazine
August 17, 2004
Michael J. Miller |
What's Wrong with Tech Support? The reliability of PCs is getting better, but tech support is getting worse. |
InternetNews
December 20, 2005
Susan Kuchinskas |
What's The AOL/Google Deal? The rumored alliance between Google and AOL isn't all about Microsoft. |
Search Engine Watch
December 5, 2002
Danny Sullivan |
In Search Of The Relevancy Figure Where are the relevancy figures? While relevancy is the most important "feature" a search engine can offer, there sadly remains no widely-accepted measure of how relevant the different search engines are. Turning relevancy into an easily digested figure is a huge, but necessary, challenge. |
