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Insurance & Technology
April 2, 2004
Anthony O'Donnell |
WellPoint Grows with PeopleSoft Self-service functionality and centralized HR services help the health insurer navigate the challenges of its aggressive growth strategy cost-effectively.   |
HRO Today
Jul/Aug 2008
Andy Teng |
Engineering HR Service Innovation In Kimberly-Clark's ambitious efforts to transform HR through outsourcing, the company is counting on the research-disciplined mind of Edwin Garcia to guide implementation. |
CFO
February 22, 2005
Scott Leibs |
This Time, It's Strategic Technology has streamlined the human-resources department. Can it be pushed to do more? |
eCFO
December 2000
Esther Shein |
HR Software: Requiem for a Paperweight A new wave of Web-enabled software helps companies to streamline HR services--and size up worker skills... |
CFO
February 22, 2005
Scott Leibs |
Any Storm in a Portal? Portals have been a godsend to HR departments, but behind the scenes, they can create plenty of chaos. |
HRO Today
Jan/Feb 2008
Andy Teng |
Adoption of Self-Service Grows Despite Employers' Concerns To really leverage all the benefits that self-service offers, employees must not be allowed to lean on HR for services they can obtain via the web. |
Bank Systems & Technology
January 13, 2004
Kristi Nelson |
Human Resources Outsourcing Is Alive and Well at CIBC EDS provides 37,000 CIBC employees with online, self-service HR. |
CFO
June 16, 2003
Peter Krass |
Precious Resources Technology is already reshaping the human-resources function, mostly through cost-cutting. Some say it can do more. |
Fast Company
November 2000
Amy Wilson |
Human Resources In an economy that's built on ideas, winning companies are built on talent -- which makes human resources one of the most critical functions in any company. At least, that's what you'd think, right? |
Entrepreneur
July 2002
Mark Henricks |
"Self" Respect You can't deny consumers their desire to do everything themselves. |
Inc.
March 2008
Taylor Mallory |
May I Handle That for You? Companies that will take payroll - and the rest of the HR department - off your plate. |
HRO Today
April 2008
Russ Banham |
HRO on the Front Burner Rather than put off its human resource outsourcing program during its massive acquisition of Maytag in 2006, Whirlpool plowed ahead with its transformational efforts. Two years later, the company is reaping the rewards. |
CFO
February 22, 2005
Anne Stuart |
Same Caller, New Message Farming out HR has yet to yield the promised savings. So why haven't CFOs hung up on outsourcers? |
CFO
August 1, 2003
Lori Calabro |
Under One Roof Rather than invest in technology, more firms are outsourcing HR -- sometimes with one provider. |
HRO Today
Jan/Feb 2008
Chris Johnson |
Gauging Service Delivery Quality as Judged by Your Employees HR outsourcing is not consistently delivering the level of service employees expect. |
Entrepreneur
October 2007
Mark Henricks |
Punch the Clock Free up some time with HR software. |
HRO Today
Mar/Apr 2008
Andy Teng |
Beyond Payroll: Buyers Seek Greater Value Attracted by lower prices and more robust technology, buyers who once outsourced payroll only are now embracing a cornucopia of services from their providers. |
HRO Today
Mar/Apr 2008
Hugh McDonald |
Is HR a Contender? A word to the wise: Every duty that HR managers perform can and often should be performed by general managers. Having implemented a multimillion-dollar HR BPO deal, the author reflects on an era in which organizations increasingly rely on external workers. |
InternetNews
June 15, 2005
Jim Wagner |
Oracle Shows Support For JD Edwards Customers Oracle announced an update to the JD Edwards World application suite. |
CRM
April 1, 2005
Coreen Bailor |
Self-Service Satisfaction More customers are adopting Web self-service, but not all customers are satisfied. |
HRO Today
Mar/Apr 2008
Andy Teng |
Admiring the Business Model If political leaders were as fiscally responsible as the buyers of HR outsourcing, we might be able to avoid bankrupting future generations of Americans. |
CIO
August 27, 2013
Stephanie Overby |
HR Departments Invaded By Data Scientists Leading HR departments are turning to 'talent analytics' for a wide range of staffing issues, including screening new hires, figuring out who should get promoted, efficiently staffing new projects, uncovering the characteristics of high-performing individuals or teams, and even predicting who's likely to head out the door. |
HRO Today
April 2008
Naomi Lee Bloom |
Does Amazon Have a Call Center? What do HR management business process outsourcing providers need to do to improve efficiency? |
CFO
February 15, 2006
Megan Santosus |
By Popular Demand Why buy HR applications when you can rent them? Human resources, for once, leads rather than lags a technological advancement. |
CIO
August 15, 2005
Galen Gruman |
Strategic HR Integration Savvy CIOs can find ROI opportunities in connecting disparate HR systems into a cohesive whole |
CRM
August 2005
Coreen Bailor |
Do It Yourself Web self-service done right, in the right enterprise, can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions. |
HRO Today
September 2008
Anne Schumann |
Dousing the Burning Platform When Hercules faced the retirement of its existing SAP system, it turned to an external solution. |
HRO Today
Mar/Apr 2008
Andy Teng |
HRO Chip Shot Not many outsourcing engagements go as smoothly as the one NXP Semiconductors has with Ceridian, especially when they include end-to-end HR and recruitment process outsourcing services. |
Bank Technology News
September 2004
John Adams |
Automation: Workforce Management Is Getting Warm and Fuzzy New strategies in human resource technology are focused on fostering worker comfort and loyalty. As an example, the article looks at Workbrain, which is used by Wachovia. |
Inc.
October 2004
Patrick J. Sauer |
How To Fire Decisively Firing an employee is never easy, but these tips can make showing an employee the door a less daunting task. |
CFO
July 15, 2009
Josh Hyatt |
The Metric System CFOs who want better workforce analytics should be prepared to put more "R" in "HR." |
CRM
May 2010
Lior Arussy |
The Trouble with Tribal In the drive for the tribal experience, Self-Service 1.0 no longer works. |
CRM
July 8, 2013 |
New Survey Highlights the Growth of Web Self-Service Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice. |
Fast Company
August 2005
Keith H. Hammonds |
Why We Hate HR In a knowledge economy, companies with the best talent win. And finding, nurturing, and developing that talent should be one of the most important tasks in a corporation. So why does human resources do such a bad job -- and how can we fix it? |
Bank Technology News
March 2010
John Adams |
5. Circle Bank Rounds Up Savings in an HR Portal A tech project that saves each employee 20 minutes of productivity time per day may not sound extraordinary, but for Circle Bank it was like discovering gold underneath the parking lot. |
HRO Today
September 2008
Andy Teng |
Talent Management Programs Catch Up Through Tech Innovation With suites of offerings in the marketplace, HR organizations may find the task of managing talent easier and more valuable than ever. |
Global Services
August 8, 2008 |
Gimme Shelter: The Human Resources Landscape in Hurricane Season Today, every industry is feeling the pinch due to lack of liquidity, margin pressure, low U.S. dollar exchange rates and accelerating inflation, led by energy costs. It is against this backdrop of competing trends that we need to measure some of the larger developments in HRO. |
HRO Europe
Oct/Nov 2007
Atul Vashistha |
How Will a Futurized Corporation Transform Your HR Services? Virtual HR is on the way. But don't panic: Even with companies increasingly turning to outsourcing to improve service and reduce costs, the futurized organization will rely on a mix of in-house and external solutions. |
HRO Today
April 2008
Andy Teng |
SaaS Update: Embracing the Software Revolution Whether it's a whole new human resource management system, or simply a best-of-breed point solution, Software as a Service is quickly becoming the software delivery model of choice around the HR industry. |
HRO Today
Mar/Apr 2008
Danielle Lee |
Harnessing Technology In Employee Recognition Technology is having a greater impact on employee recognition, but outsourced service providers say retaining a personalized approach is still essential. |
Industrial Physicist
Lou Carloni |
Hiring and firing Hiring or firing an employee is a challenging, emotional experience and a pathway to possible lawsuits. To reduce the emotional trauma and to be more effective in hiring and firing people, try these timetested strategies. |
CRM
November 2013
Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
Insurance & Technology
July 12, 2006
Maria Woehr |
Follow the Rules Blue Shield of California utilized Oracle's PeopleSoft Enterprise Human Capital Management solution to centralize its HR systems and increase workforce productivity. |
Insurance & Technology
September 16, 2005
Anthony O'Donnell |
Common Platform Supplemental benefits carrier UnumProvident is rolling out its next-generation, Web-based application that provides a common enrollment platform for its products and works even when no connection is present. |
HBS Working Knowledge
June 20, 2005
Ulrich & Brockbank |
HR's New Mandate: Be a Strategic Player In the last decade, HR professionals have worked to become business partners and to align their work with business strategies. |
Entrepreneur
January 2004
Nichole L. Torres |
Top-Heavy Is it time to thin out your management pool? |
CIO
October 1, 2001 |
Top 10 Considerations for Enterprise Portal ROI Excitement about corporate intranets wanes as they become "siloed" by business units. Companies are starting to look to enterprise portals as a remedy... |
HRO Today
June 2008 |
Ranking The Top Enterprise HRO Providers Who do you go to when you need a straight-up opinion about who are the top enterprise providers? HINT: the customer is always right. |
CRM
October 2007
Coreen Bailor |
Help Them Help Themselves Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time. |
Bank Systems & Technology
March 29, 2006
Phil Britt |
Help Those Who Help Themselves Customer expectations are raising the bar for bank self-service. |
