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CRM
October 2, 2013
Sarah Sluis |
Keynote Speakers at Shop.Org Annual Summit Concur: Use Technology Strategically Omnichannel retailing is about giving consumers what they want, in-store and online. Content matters more than mode of delivery.   |
CRM
December 2013
Sarah Sluis |
At Shop.org, Retailers Prepare for a Mobile Future The mobile and tablet experience is augmenting e-commerce and in-store sales. |
CRM
October 5, 2015 |
AgilOne Releases Mobile Clienteling App Enhanced API empowers businesses to leverage 360-degree predictive customer profiles. |
CRM
December 30, 2015
Sam Del Rowe |
Retail Predictions for 2016 Mobile will continue to dominate, but businesses need to be aware of the platform's risks. |
CRM
March 2015
Oren Smilansky |
NRF's Big Show: Retailers Solidify Multichannel Strategies to Drive Customer Engagement Digital technologies in stores are vital, but how they're being used is also important. |
CRM
November 2012
Kelly Liyakasa |
Connecting Retail and E-tail More retailers are combining CRM data, social media, and personalization to improve the customer experience. |
CRM
March 2014
Sarah Sluis |
On the Scene: NRF's Big Show Harnessing technology to improve the retail experience. |
CRM
May 2014
Sarah Sluis |
Mobile Sales to Represent Half of E-Commerce by 2018 Retailers need to focus on mobile user experience and responsive design to capitalize on growth. |
CRM
January 17, 2012 |
Epicor Releases New Clienteling App to Enhance Retailer-Customer Interactions Sales associates are now just one touch away from key insights on shoppers' habits, patterns, and preferences. |
CRM
June 26, 2014
Sarah Sluis |
Salesforce1 for Retail Launched to Address Industry-Specific Challenges Mobile clienteling and communities solution will help retailers connect with customers. |
CRM
December 12, 2014
James Keller |
Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools. |
CRM
March 30, 2012
Harris et al. |
Preparing for a New Price Paradigm Multiple channels transfer pricing decisions from retailers' to consumers' hands. |
Fast Company
Pavithra Mohan |
Target Pilots Movement-Tracking Beacon Technology In 50 Stores For retailers, beacon technology serves to enhance the in-store experiences of loyal customers, and Target is no different. |
CRM
April 2012
Kelly Liyakasa |
Keeping the "Retail" in Retail Stores Will Smith, CEO of Euclid Elements, may share his moniker with the Hollywood star, but he is also making headway in the retail industry by delivering digital analytics to the standard brick-and-mortar store. |
CRM
November 2014
Maria Minsker |
More E-Commerce Experiences Are in Store New technology enables retailers to bridge the physical and digital divide for the holiday shopping season |
CIO
July 2, 2012
Joab Jackson |
IBM to Pitch Augmented Reality as a Retail Sales Aid As part of the company's Smarter Commerce marketing effort, IBM is investigating the possibility of using augmented reality to help retailers provide more product information to their customers, as well as to gather more information about customers. |
CRM
December 2012
Kelly Liyakasa |
Is Your Web Site Optimized for Mobile Devices? Reaching customers via smartphones and tablets requires a cross-channel strategy and investment. |
CRM
September 2013
Eric Barkin |
Retailers' Next Biggest Threat In a showrooming world, more foot traffic does not equal more business. |
CRM
August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
CRM
March 2006
Colin Beasty |
Retail's Two Worlds: Tips on Integrating Online and Offline Channels The emergence of online shopping is forcing retailers to reconsider the business practices and technology they use to manage customer experience in the store and on the Web. |
CRM
January 2012
Judith Aquino |
Tablets and Smartphones Transform the In-Store Customer Experience Retailers hope to give consumers new incentives to shop at brick-and-mortar stores. |
CRM
April 2015
Leonard Klie |
Will Apple's Smart Watch Boost Business? The wearable device can track users' movements, prompting interest from marketers. |
HBS Working Knowledge
July 25, 2011
Maggie Starvish |
Customer Loyalty Programs That Work Successful retailers connect with customers via loyalty programs at three levels starting with an introduction, followed by a retailer-initiated communication, and finally with customer- or retailer-initiated feedback loops. |
CRM
December 2013
Sarah Sluis |
Apple's iBeacon Expands Retail Opportunities for Location-Based Services The iOS7 feature can facilitate marketing and mobile payment processing. |
CRM
September 2012
Kelly Liyakasa |
Retailers Are Rethinking Their Mobile Strategies Smartphone users are not as purchase-driven as you might think. |
InternetNews
May 11, 2009
Michelle Megna |
Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction. |
HBS Working Knowledge
October 10, 2011
Lal & Alvarez |
Retailing Revolution: Category Killers on the Brink Big-box retailers that are slow to see the tsunami wave of online competition on the horizon stand to be swept away. |
CRM
September 2014
Sarah Sluis |
Could Mobile CRM Solve Field Sales' Biggest Problems? Understanding the options could help your organization determine which solution is best. |
HBS Working Knowledge
February 24, 2014
Corstjens & Lal |
Busting Six Myths About Customer Loyalty Programs Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. |
PC Magazine
December 1, 2009 |
The Top 100 Free Apps For Your Phone Get the best free apps for your iPhone, BlackBerry, Android or almost any other phone with our hand-picked list. |
Commercial Investment Real Estate
Jul/Aug 2012
Dennis LaMantia |
Handheld Reality Smartphone apps are changing the way people shop for shoes, groceries, and commercial property. |
CRM
June 2015
Maria Minsker |
The 3 Ds of the Internet of Things It's all about connecting devices, data, and development platforms |
CRM
October 18, 2010
Carsten Thoma |
5 Steps to Personalized Customer Contact How to tailor online customer experience to boost loyalty and drive revenue. |
PC Magazine
December 14, 2010
Leslie Horn |
IDC: Mobile App Revenue to Jump 60 Percent by 2014 The explosion in the mobile app market has led to 300,000 new apps in just three years, and a Monday report from IDC said revenues from mobile app sales are expected to grow more than 60 percent by 2014. |
CRM
August 2015 |
Real-Time Retail Is the New Imperative Retailers must identify customers when they walk in the store |
PC Magazine
December 1, 2009
Sascha Segan |
Top 20 Free Google Android Apps Load up your open-source Google phone with powerful apps without spending a cent. |
CRM
September 2011
Brittany Farb |
Mobile Retail Entering Support Phase Smartphone trends demonstrate the need for an innovative strategy |
CRM
January 2012
Leonard Klie |
Can Mobile and IVR Avoid a Fight? Customer interaction technologies should support one another, not compete. |
CRM
July 2014
Sarah Sluis |
Are Consumers Willing to Share Private Data? Privacy seekers share demographic and behavior traits, according to IDC. |
CRM
December 10, 2014
Maria Minsker |
Apple and IBM Launch First Wave of Codeveloped iOS Apps for the Enterprise Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint. |
InternetNews
November 11, 2009 |
IBM Personalizes Shopping With Commerce 7 WebSphere Commerce 7 adds mobile and social commerce features just in time for the holiday shopping season. |
CRM
January 11, 2013
Mikael Lyngso |
Combating Shopping Cart Abandonment Leverage e-commerce data to boost online sales. |
Entrepreneur
June 2010
Dan O'Shea |
The New Power of Mobility With devices that can do more and more, apps that can unshackle any operation and innovations like mobile video coming on the scene, mobility is becoming the entrepreneur's most critical tech tool. |
CRM
January 2015
Brent Leary |
Don't Drop the Ball on Your Digital Engagement Strategy Customers' app journeys hold the key to new opportunities. |
CRM
March 2013 |
NRF's Big Show: The Great Retail Convergence The need to adapt to a rapidly changing retail environment marked by the convergence of offline and online commerce was among the rallying cries retailers heard at the National Retail Federation's Big Show in New York in early January. |
CRM
August 2013
Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
HBS Working Knowledge
March 22, 2004
Manda Salls |
Loyalty: Don't Give Away the Store Loyalty programs are profitable--if used correctly. Harvard Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right. |
CRM
January 2015
Leonard Klie |
There's an App for That, But Does Anyone Care? Studies point to a decline in mobile app usage among smartphone owners. |
InternetNews
December 16, 2003
Susan Kuchinskas |
E-Tailers Send Shoppers Back to the Mall As retailers integrate their Web sites with other channels, the Web is becoming a marketing tool to drive traffic to physical stores. |
CIO
January 11, 2010
Joab Jackson |
IBM: Consumers Demand More Interactivity Consumers want more retail stores to be more interactive and personalized online, a new survey from IBM has found. |
