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CRM
September 17, 2015
Leonard Klie |
Salesforce Introduces SalesforceIQ, the Thunder Platform, and IoT Cloud at Dreamforce New Salesforce product launches bring data from multiple sources into common Salesforce apps.   |
CRM
September 24, 2014
Maria Minsker |
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom The new solution enables companies to incorporate mobile apps into customer journeys. |
CRM
June 10, 2014
Maria Minsker |
Salesforce.com Enters the Wearables Market with Salesforce Wear The set of six open-source applications enables developers to build custom enterprise apps. |
CRM
March 10, 2015
Oren Smilansky |
Salesforce Announces Salesforce for Apple Watch The first iteration of Salesforce for Apple Watch will complement the iPhone app. |
CRM
November 18, 2014
Maria Minsker |
Adobe Introduces Data-Driven Marketing Capabilities for Mobile Devices New tools leverage location-marketing and personalization functionality. |
CRM
September 4, 2014
Maria Minsker |
Salesforce.com Adds New Devices and Apps to Its Salesforce Wear Ecosystem Apps support devices from Epson, Jawbone, Meta, Oculus, and Vuzix |
CRM
July 2014
Maria Minsker |
The Road to Omnichannel Marketing Success As new channels emerge, context-based marketing plays a crucial role. |
CRM
August 12, 2015
Sean Erickson |
Revolutionizing Customer Service with the Internet of Things The IoT is altering our technology landscape -- and it will require a change in culture as well. |
CRM
October 8, 2014
Maria Minsker |
IBM Debuts Watson-Powered Apps in the Cloud Developed by IBM's Ecosystem Partners, the apps represent a new era of computing. |
CRM
December 2014
Leonard Klie |
5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions. |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
CRM
November 16, 2012
Mayur Anadkat |
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. |
CRM
November 20, 2013
Maria Minsker |
At Dreamforce Day 2, Salesforce.com Unveils the Salesforce ExactTarget Marketing Cloud ExactTarget Marketing Cloud is part of the new Salesforce1 Customer Platform, which Salesforce.com rolled out on Day 1. |
CRM
September 2014
Sarah Sluis |
Could Mobile CRM Solve Field Sales' Biggest Problems? Understanding the options could help your organization determine which solution is best. |
CRM
November 19, 2013
Leonard Klie |
At Dreamforce Day 1, Salesforce.com Introduces Salesforce1 Salesforce1 is the new social, mobile and cloud customer platform built to transform sales, service and marketing apps |
CRM
October 7, 2014 |
Salesforce.com Announces Service Cloud1 and Sales Cloud1 Both Service Cloud1 and Sales Cloud1 provide a string of new mobile apps to help businesses better deal with customers and sales prospects. |
CRM
January 2015
Brent Leary |
Don't Drop the Ball on Your Digital Engagement Strategy Customers' app journeys hold the key to new opportunities. |
CRM
April 2015
Leonard Klie |
Will Apple's Smart Watch Boost Business? The wearable device can track users' movements, prompting interest from marketers. |
CRM
September 1, 2015
Oren Smilansky |
Salesforce Releases New Tools for Service Cloud A new user interface and app aim to smooth customer service operations. |
CRM
May 2015
Maria Minsker |
At Adobe Digital Marketing Summit, Adobe Adds to Campaign and Experience Manager, Marketing Cloud The vendor prepares for an era where the product is the marketing. |
CRM
March 25, 2014
Maria Minsker |
Adobe Announces Strategic Partnership with SAP, Touts Updates to Marketing Cloud at Adobe Digital Marketing Summit (Video Interview) Adobe's innovations surround deeper Marketing Cloud integrations, the real-time enterprise, and mobile marketing. |
CRM
March 9, 2012
Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry. |
Bank Technology News
June 2011
Tim Murphy |
App vs. Website For just about any banking need, there's a mobile banking app or a website you can hold in the palm of your hand. The question of the moment is app, website, or both? |
CRM
April 2014
Maria Minsker |
Wearables Will Be a Marketing Winner Estimated to generate more than $3 billion in 2014 alone, wearable technology units could skyrocket by 2020. Wearables could not only revolutionize search but also change the way companies gather intelligence about their customers. |
PC Magazine
December 14, 2010
Leslie Horn |
IDC: Mobile App Revenue to Jump 60 Percent by 2014 The explosion in the mobile app market has led to 300,000 new apps in just three years, and a Monday report from IDC said revenues from mobile app sales are expected to grow more than 60 percent by 2014. |
CRM
December 17, 2015
Oren Smilansky |
Box, Salesforce.com Strengthen Ties with Files Connect The CRM vendor and the content management provider bolster offerings for customers of both platforms. |
CRM
October 15, 2014
Leonard Klie |
At Dreamforce 2014, Salesforce.com Delivers Wave Analytics Cloud Salesforce.com enters the $38 billion analytics market with the launch of its sixth cloud in the Salesforce Customer Success platform. |
CRM
January 2012
Leonard Klie |
Can Mobile and IVR Avoid a Fight? Customer interaction technologies should support one another, not compete. |
CRM
April 29, 2011
Michael Colombo |
Applications Reign in the Kingdom of Content Applications will provide the context for consuming content of all kinds, and those who deliver the most compelling content will better engage their target audiences. They are the ones that will reign in the Age of Apps. |
CRM
November 2015
Oren Smilansky |
Third-Party Power: The Rise of the B2B App Store How software development partners are shaping the future of CRM |
InternetNews
December 8, 2008
Richard Adhikari |
Salesforce Intros Force.com for Google App Engine The relationship between the two cloud players gets even cozier. |
CRM
April 24, 2015 |
Maritz Releases MaritzCX for Salesforce on the AppExchange Maritz CS for Salesforce integrates customer data into Salesforce applications. |
CRM
March 2015 |
The 2015 CRM Service Awards: Rising Stars Our six Rising Stars proved their dedication to improving customer service via a variety of channels. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Rising Stars: IBM's Watson Brings Cognitive Computing to Customer Support Partners and customers are lined up to bring the supercomputer into the contact center. |
CRM
July 18, 2014
Leonard Klie |
Apple and IBM Forge Global Partnership to Transform Enterprise Mobility IBM and Apple will collaborate on a number of industry-specific mobile applications and bring more Apple iOS devices to the business world. |
CRM
February 2015
Maria Minsker |
The Path to Personalized Customer Journeys It takes much more than just knowing your customer's name. |
CRM
December 2013
Marshall Lager |
New Year, New Strategies At the change of years, CRM welcomes new social, mobile, and gamification trends. |
CRM
January 2013
Kelly Liyakasa |
Vendors Grow Their Partner Ecosystems The integrated cloud app platform will be at top IT trend for 2013. |
CIO
August 25, 2008
Lisa Hoover |
New iPhone Business Apps: Designing for Usefulness Two months after the launch of Apple's App Store few companies have created business-class apps. Find out what it takes to create iPhone software that takes advantage of the environment. |
CRM
June 19, 2015
Oren Smilansky |
Salesforce Unleashes Sales Wave Analytics App, Updates Marketing Cloud At its Connections conference this week, Salesforce announces tools to help the entire organization. |
CRM
October 16, 2014
Leonard Klie |
At Dreamforce, Salesforce.com Unveils Road Map for Service Cloud Updates Many new features delivered already, with more on the way. |
CRM
August 2015
Barton Goldenberg |
From the CRM Trenches: A 30-Year Perspective, Part 2 Brace yourself: Mobility, social CRM, and wearables will create new challenges -- and opportunities |
Fast Company
John Paul Titlow |
Google Wants To Fix Your Work Email Nightmare Starting today, Google's popular Inbox app will start to become available to companies using Google Apps, according to TechCrunch. |
CRM
March 31, 2015
Maria Minsker |
Analysts at Gartner Business Intelligence Summit Talk Top BI 'Dilemmas' and How to Solve Them (Video Presentation) The future of IT calls for boldness and a bimodal approach. |
CRM
February 11, 2013
Judith Aquino |
Meeting the Needs of the Always-Connected Consumer Forrester Research and Gartner uncover trends driving marketing decisions for 2013. |
CRM
May 22, 2014 |
Salesforce.com Launches New Salesforce1 Mobile App with Summer '14 Release The new Salesforce1 Mobile App offers more than 30 new features in a single business app. |
CRM
November 22, 2013
Leonard Klie |
Other Companies Shared the Dreamforce Spotlight With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com. |
CRM
May 2014
Sarah Sluis |
Retailers Bring the Digital Experience In-Store Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds. |
CRM
November 13, 2014 |
Salesforce Launches Salesforce1 Lightning Connect to Integrate Any Data Source with Salesforce Lightning Connect is a real-time integration that unleashes the full power of the Salesforce1 Platform on data stored in legacy back-office systems. |
CRM
January 2015
Leonard Klie |
There's an App for That, But Does Anyone Care? Studies point to a decline in mobile app usage among smartphone owners. |
