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September 13, 2011
Leonard Klie |
Nuance Builds Out Its Mobile Advantage Portfolio The new solutions are designed to steer customers to mobile smartphone apps for self-service.   |
CRM
January 2015
Leonard Klie |
In Customer Service, It's More Efficient to Be Effective Rushing customers off the phone might cut costs, but ignores the potential for greater value. |
CRM
August 8, 2014
Karnail Jita |
The Missing Piece of the Customer Experience Puzzle Visually enabled IVR picks up where apps and self-service leave off. |
CRM
February 2015
Leonard Klie |
The Hidden Sources of Poor Customer Service Interactions should be designed with the customer in mind. |
The Motley Fool
November 17, 2010
Carl Bagh |
Google Voice App Now on Apple iPhone Apple's acceptance of Google Voice and its recent acceptance of an app by Skyfire that translates Adobe flash code into HTML speaks of Apple's slow but imminent conversion towards an open approach regarding its app store. |
CRM
December 4, 2015
Gregory Pal |
Why Customer Service Is Marketing -- and How to Get It Right In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels -- which translates into customer retention and higher sales. |
CRM
November 16, 2012
Mayur Anadkat |
Mobile Application Success Strategies A pretty app is nice, but the key is giving customers a reason to come back. Brands should be creating apps with the intention that they will continually evolve and provide functional use to consumers. |
PC Magazine
December 1, 2009 |
The Top 100 Free Apps For Your Phone Get the best free apps for your iPhone, BlackBerry, Android or almost any other phone with our hand-picked list. |
Entrepreneur
February 2010
Jason Ankeny |
The App Store That's Never Closed GetJar has quietly emerged as the mobile app portal of choice for millions worldwide. |
InternetNews
October 5, 2009 |
Vonage iPhone App Debuts Amid lingering controversy over its handling of VoIP apps, Apple approves the Vonage Internet phone app for the iPhone. Analysts say mobile VoIP is hot. |
InternetNews
August 21, 2009 |
AT&T Claims Innocence in Google-iPhone Flap Apple confirms that it alone polices the iPhone app store in regulatory filings concerning decision to block Google's VoIP app. |
Bank Technology News
June 2011
Tim Murphy |
App vs. Website For just about any banking need, there's a mobile banking app or a website you can hold in the palm of your hand. The question of the moment is app, website, or both? |
Entrepreneur
June 2010
Dan O'Shea |
The New Power of Mobility With devices that can do more and more, apps that can unshackle any operation and innovations like mobile video coming on the scene, mobility is becoming the entrepreneur's most critical tech tool. |
CRM
October 2012
Donna Fluss |
IVRs Get a Bad Rap There's no excuse for not investing in these systems. |
InternetNews
August 24, 2009 |
AT&T Requires Data Plans With New Smartphones AT&T will soon begin requiring new smartphone customers to buy into its $30 unlimited monthly data plan. |
CRM
December 19, 2014
Leonard Klie |
Radish Releases ChoiceView for iOS8 The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus. |
CRM
February 2011
Leonard Klie |
A Gray Area Today's seniors can't be left out of IVR design decisions. |
InternetNews
July 15, 2009 |
Google Voice Takes VoIP to Android, BlackBerry Google's Internet phone service debuts in Android and BlackBerry apps. Should carriers and Skype be worried? |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
CRM
November 15, 2010
Zor Gorelov |
The Decline of IVR The always-connected customer prefers self-service smartphone applications. |
CRM
November 2011
Leonard Klie |
10 Ways to Rearchitect Your Contact Center Hiring, training, and technology are considered keys to raising the customer service standard. |
InternetNews
April 1, 2009
Michelle Megna |
RIM's BlackBerry App Store Opens for Business Research in Motion's BlackBerry App World opens for business today, putting the company in position to strike back at Apple. |
CRM
December 2010
Koa Beck |
Changing the Mobile Channel Mobile service is finally catching on with consumers of all ages -- but not everyone is embracing the same methods |
PC Magazine
October 21, 2011
Jill Duffy |
The 50 Best Android Apps Smartphone owners running Google's OS need more than just a top ten list to stock their devices with the best programs for entertainment, productivity, reference, and more. |
CRM
December 2007
Coreen Bailor |
Speak Up! Designing a speech-enabled IVR system is inherently complex and requires in-depth preparation. Here are eleven strategies to ensure that you're hearing your customers loud and clear. |
InternetNews
September 14, 2009 |
Palm OKs Google Voice as iPhone Stays in Limbo Apple's handling of Google's Internet phone app for the iPhone sparked an FCC inquiry, but Palm 'thinks different' by embracing a third-party version for its app store. |
PC Magazine
July 14, 2010 |
The Top 100 Free Apps for Your Phone 2010 Supercharge your iPhone, Android, BlackBerry or other smartphone with the 100 best free apps. |
CRM
September 25, 2015
Leonard Klie |
Zappix Expands Global Support for Its Visual IVR Zappix now allows companies to provide visual IVR mobile smartphone solutions for iPhone, Android, and the Web in multiple languages. |
CRM
May 1, 2006
Coreen Bailor |
Like a Circle in a Spiral Making your interactive voice response system as user friendly as possible will help increase customer loyalty and keep costs down. |
InternetNews
January 26, 2010 |
Google Throws Its Voice at iPhone, Palm Pre Despite its position as a mobile competitor, Google continues to support multiple platforms that compete with its Android-powered devices. |
CIO
May 3, 2012
Grant Gross |
Mobile Experts Disagree on Who Should Protect Privacy A privacy consultant calls on app developers to be more responsible, while a developer points to app marketplace operators |
Bank Technology News
March 2010
John Adams |
IVRs Get On The Brandwagon Interactive voice response (IVR) systems are increasing in importance as a retention tool in the financial services industry. New systems can be linked to CRM systems, and can move callers and customer data between departments. |
CRM
November 1, 2006
Coreen Bailor |
Speech Recognition Leads to R&R Fluency Voice Technology helps a travel services company provide its customers with more communication choice. |
The Motley Fool
November 2, 2009
Eric Jhonsa |
Is Apple Becoming the Microsoft of Wireless? The App Store's success might make it happen, but challenges remain. |
Fast Company
November 2014
Om Malik |
Your Smartphone Is Getting So Smart, You May Never Need To Look Past The Home Screen For six years we've been living in the world of apps, but in its place will rise what I'm calling the Notification Network. |
InternetNews
October 27, 2009 |
Google Voice Has Your Number Google has tweaked its call-management app to allow callers to keep their existing mobile phone numbers. |
Financial Planning
June 1, 2009
Joel P. Bruckenstein |
Smartphone Smarts Smartphones will change the way advisors work, letting them enhance productivity and better serve clients. |
Entrepreneur
February 2010
Jason Ankeny |
Creating iPhone Apps on the Cheap These startups are enabling the low-cost creation of iPhone apps. No programming experience necessary. |
The Motley Fool
December 14, 2009
Rex Moore |
Another Killer App for Smartphones Nuance unleashes the Dragon on the iPhone. |
CRM
July 2015
Leonard Klie |
Conversational Computing Strives to Meet the 'Star Trek' Standard Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way |
CRM
January 2015
Leonard Klie |
There's an App for That, But Does Anyone Care? Studies point to a decline in mobile app usage among smartphone owners. |
Fast Company
May 2009 |
The Superfan Tracy Espeleta, Assistant Producer, EA: Espeleta is a quintessential apps fan, integrating them into every part of her life. |
The Motley Fool
October 3, 2010
Gabriel Perna |
Apps Come Into Their Own Mobile apps are huge, and they're poised to get even bigger. |
CRM
March 2014 |
The 2014 CRM Rising Stars All of these companies add significant value to the customer experience. And, because of this, they have the potential to soar. Congratulations to this year's group of high flyers. |
Inc.
December 1, 2009
John Brandon |
The Best Smartphone Apps for Business Owners Working on your phone is getting easier, thanks to a slew of apps for business users. Here are the top downloads for various phones. |
PC Magazine
October 14, 2009
Lance Ulanoff |
Mobile Apps: It's a Numbers Game Apple's AppStore has 85,000 apps. Microsoft's new Windows Mobile Marketplace has around 260. So what? |
CRM
May 2012
Michele Masterson |
Natural Language Understanding Grows Up The bar has been raised for technologies that not only hear, but understand too. |
InternetNews
August 14, 2009 |
Smartphone App Downloads to Triple by 2014 As the smartphone sector continues to grow, so does the app store phenomena, which might be too big for mobile players to handle solo. |
CRM
March 9, 2012
Scott Kolman |
The Future of Customer Contact What smart devices mean for the call center industry. |
PC Magazine
June 22, 2009
Sascha Segan |
Apple iPhone 3GS (AT&T) Apple's iPhone 3GS uses a powerful new processor to enable terrific performance in handheld apps... BlackBerry Storm... Samsung Finesse SCH-r810... |
