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PC Magazine
August 21, 2006
Cade Metz |
The 19th Annual Reader Satisfaction Survey Whose PCs and printers are the most reliable? Who offers the best support? Users detail their experiences. Get the facts in this annual users' choice report.   |
PC Magazine
September 13, 2007
Eric Griffith |
Is Tech Support Getting Worse? If your desktop, notebook, or printer heads south, will your manufacturer be able to help? People share their opinion on who is tops in tech support. |
PC Magazine
August 24, 2005
Metz et al. |
18th Annual Reader Satisfaction Survey Readers rate more than 45,000 PCs and printers. What they said might surprise you. |
PC Magazine
August 26, 2011
Eric Griffith |
Readers' Choice Awards 2011: Tablets and Ebook Readers The Tablet and e-reader market is still pretty new, but our readers have used them long enough to find out which models stand out when it comes to reliability and quality. |
PC Magazine
July 29, 2008
Segan & Griffith |
The Best (and Worst) Tech Support in America Find out what vendors you should buy from in the future to get the most satisfaction from your tech. |
PC Magazine
September 26, 2011
Ben Gottesman |
Readers' Choice Awards 2011: Cameras and Camcorders Wondering why you have a digital camera when you've got a phone that takes pictures? Quality, video, and great service are just a few of the reasons. Find out who provides the best. |
PC Magazine
August 30, 2006
Michael J. Miller |
Trouble with Tech Support PCs are more reliable than they have been over the past few years, but tech support is worse than ever. |
PC Magazine
August 17, 2004
Michael J. Miller |
What's Wrong with Tech Support? The reliability of PCs is getting better, but tech support is getting worse. |
PC Magazine
October 12, 2005
Carroll & Howard |
18th Annual Reader Satisfaction Survey Part 2 Consumers weighed in on nearly 49,000 of their most important products and services, with sometimes surprising results. |
PC World
July 1, 2000
Mitt Jones |
PC Reliability & Service: Things Fall Apart In an exclusive survey, 16,000 readers told us that the quality of PC reliability and service has slipped. Imagine if your fridge were this much trouble.... |
PC World
January 2006
Jeff Bertolucci |
Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support. |
PC World
January 2005
Laurianne McLaughlin |
Readers Rate the Manufacturers Who builds hardware you can count on? How does tech support stack up? We asked 42,000 PC World readers about their PCs, cameras, printers, and more--and boy, did they give us an earful. |
PC Magazine
December 8, 2004 |
Readers' Choices; 17th Annual Reader Satisfaction Survey--Part 2 Internet Service Providers... Premium Content Providers... Satisfaction and Reliability reports on your favorite hardware... |
PC World
December 2003
Laurianne McLaughlin |
Reliability & Service Report Card Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs. |
PC Magazine
August 24, 2005
Michael J. Miller |
Tech Support: Still a Ways to Go Reliability of desktops and notebooks has increased over the past year, but little has changed in customer satisfaction with technical support... Why your computer isn't very reliable... The real problem with San Andreas... Garmin StreetPilot c330... |
PC World
November 29, 2007
Jeff Bertolucci |
Technology's Most (and Least) Reliable Brands Which companies can you trust? Consumers talk about their experiences with PCs, printers, cameras, routers, and more. |
PC Magazine
September 20, 2006
Cade Metz |
The 19th Annual Reader Satisfaction Survey - Part 2 Last Month you told us all about you desktops, notebooks, and printers. Now you tell us about everything else. |
PC Magazine
September 7, 2010
Ben Gottesman |
Readers' Choice Awards 2010 Our yearly survey reveals just who our readers love -- and who they don't -- in the world of technology products including computers, ISPs, and TVs. |
PC World
January 2001
Aoife McEvoy & Stephen Swoyer |
Reliability and Service: In Search of Trouble-Free PCs Are today's PCs too cheap? We go behind the scenes to see if manufacturers are cutting corners, and survey 30,000 readers to find vendors that deliver solid systems and support. |
PC Magazine
September 15, 2009 |
Readers' Choice Service & Reliability Survey 2009 Winners Desktops, notebooks, printers, cell phones and other products that have a proven track record of reliability. |
InternetNews
February 18, 2009
Judy Mottl |
Survey Sees Rocky Road Ahead for PC Sales With consumer spending on the wane, PC makers such as Dell, HP and Apple will find the next few months more challenging than ever, according to a new survey from ChangeWave Research. |
PC World
February 27, 2008
Thornton, Jantz & Allen |
The Best Bargain PCs Basic laptops and desktops have never been less expensive, but are you giving up too much if you go cheap? We tested 12 low-cost machines to find the real values. |
Inc.
September 2006
Darren Dahl |
Would You Recommend Us? Perfect your service by asking the only question that matters. |
The Motley Fool
January 30, 2011
Cindy Johnson |
Apple's Mac Is Roaring Back In PCs, HP "gives back" while Dell treads water. |
InternetNews
June 30, 2009
Don Reisinger |
What Apple Does Right What are Steve Jobs and company doing to maintain one of the best customer satisfaction ratings in the business? |
CRM
June 2015 |
Required Reading: The Wallet Allocation Rule Is a Better Metric for Businesses Net Promoter and satisfaction scores paint an incomplete picture. In their new book, Timothy Keiningham and others offer a fresh approach to measuring business impact. |
PC Magazine
October 13, 2005
Cisco Cheng |
Sony VAIO VGN-FJ Series (FJ180) The Sony VAIO FJ Series brings color and affordability to Sony's VAIO laptop line and is a solid midrange system... HP Compaq Presario V2000Z... Averatec AV3715-EH1... |
PC World
September 18, 2007
Jon L. Jacobi |
Junkbusters! New PCs come littered with demo ware and ads you never asked for. Does all that stuff affect performance? You bet. Here's how to get rid of the crud or avoid it in the first place. |
InternetNews
August 18, 2009 |
Google, Apple Net High Marks for Customer Care New survey anoints Google, Apple tops in customer satisfaction for search and personal computers, highlights "uphill battle" for Microsoft's Bing. |
The Motley Fool
September 21, 2010
Gabriel Perna |
Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index. |
Registered Rep.
December 8, 2015 |
2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain. |
InternetNews
August 24, 2004
Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... |
InternetNews
August 16, 2005
Susan Kuchinskas |
Yahoo, Google Tops in Satisfaction Study Users like what they find on Google and Yahoo and are increasingly pleased with AOL, a new study finds. |
PC World
June 1, 2000
Roberta Furger & Aoife McEvoy |
The Buying Game: Best and Worst Places to Shop for a PC Almost moment by moment, computers get cheaper, faster, more feature-rich. So why don't they get any easier to buy? Alas, figuring out where to purchase a PC remains a tricky proposition. That's true even if you happen to know exactly what system you want--and only more so if you require some assistance zeroing in on the perfect PC. |
PC World
June 2006
Christopher Null |
All-Star Tech Stores Who's got the best prices, selection, sales help, and return policies among online and brick-and-mortar stores? We surveyed more than 5000 readers to find the best places to buy tech gear. |
PC World
December 2005
Tom Spring |
Solid $500 Laptops Acer Aspire AS3003LCi... HP Compaq Presario M2000... Dell Inspiron 1200... |
InternetNews
May 17, 2005
Sean Michael Kerner |
Forrester: IT Help Could be Better According to a new report from Forrester Research, most IT users are not satisfied with their company's IT support. |
PC Magazine
November 16, 2005
Sean Carroll |
Desktops and Notebooks for Every Budget Compaq Presario SR1620NX... Dell Inspiron 6000... AOL Optimized PC... Apple Mac mini... eMachines T3302... HP Pavilion s7210n Slimline PC... Acer Aspire 5000... Apple iBook... Averatec AV3715-EH1... Compaq Presario V2000Z... Dell Inspiron 6000... |
CRM
January 15, 2013
Leonard Klie |
Brands Continue to Fail Their Customers New research from Forrester shows customer service hasn't improved all that much in the past year. |
CRM
June 2012
Kelly Liyakasa |
Customer Experience Is Critical in Net Promoter Benchmarks Apple, Virgin America, JetBlue, USAA all nab high scores. |
The Motley Fool
October 21, 2009
Eric Jhonsa |
Dell's Painful Two-Front War Multiple rivals are squeezing the former PC leader in different ways. |
BusinessWeek
March 5, 2007 |
What It Takes To Be A Winner How the winners of Customer Service Champs were determined. |
PC Magazine
March 20, 2006
Cisco Cheng |
Lenovo 3000 C100 The first laptops from Lenovo are decidedly not ThinkPads... Acer TravelMate 4062WLCi... HP Compaq Presario V2000Z... |
PC World
June 2006
Thornton & Allen |
Desktop Killers With dual-core processors, speedy hard drives, and wide-screen displays, the latest notebooks are powerful enough to make your desktop PC unnecessary. Our PC World Test Center report will point you toward the best replacement for your tower. |
BusinessWeek
January 30, 2006
Jena McGregor |
Would You Recommend Us? Customer recommendations are shaking up planning and executive pay. |
PHONE+
June 30, 2009
Khali Henderson |
Netbooks Find Niche in Enterprises, Study Shows Netbooks, which are widely viewed as consumer devices, are being actively deployed in many enterprises. |
AFP eWire
October 6, 2008
Arthur Makar |
Book Review: The Ultimate Question What do nonprofits and for-profits have in common? In The Ultimate Question, written by Fred Reichheld, director emeritus and fellow at Bain & Company, customer loyalty is at the core of creating and maintaining successful relationships with constituencies. |
PC Magazine
August 13, 2008
Lance Ulanoff |
Are Some PCs Born Bad? Sometimes a PC, like a car, can simply be a lemon. |
PC Magazine
November 17, 2010
Cisco Cheng |
Samsung NF310-A01 With the latest dual-core Atom processor, high-resolution screen, and a great user experience, the Samsung NF310-A01 is our new Editors' Choice for netbooks. |
CRM
August 2012 |
The 2012 CRM Influential Leaders Each in this impressive lineup of persuasive people is certainly deserving of this year's Influential Leader award. |
