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CIO July 15, 2005	Help for the Help Desk Recent studies show users are not satisfied with IT help desk support.
InternetNews June 30, 2009 Don Reisinger	What Apple Does Right What are Steve Jobs and company doing to maintain one of the best customer satisfaction ratings in the business?
CIO November 30, 2009	Collaboration: Interaction Disconnect It is easier to set the goals for collaboration systems than to achieve the intended results.
Registered Rep. July 19, 2010 Jerry Gleeson	Edward Jones, RBC top J.D. Power investor survey Overall investor satisfaction with the dozen companies in the study was markedly higher this year, although the survey also showed that investors increasingly believe that investment firms are more focused on profits than on customer satisfaction.
AskMen.com	Facebook Profile Photo Newly published research suggests you can ascertain some pretty important information about an individual -- how satisfied he is with his life -- by their profile photo.
The Motley Fool September 21, 2010 Gabriel Perna	Apple First in PC Customer Satisfaction For the seventh consecutive year, Apple remained the American consumer's favorite PC manufacturer according to a report from the American Consumer Satisfaction Index.
CRM November 1, 2006	The Pulse: Does Your Contact Center Measure Customer Satisfaction, Customer Loyalty, Neither, or Both? 0%: We only measure customer loyalty... 19%: We only measure customer satisfaction... etc.
Pharmaceutical Executive March 1, 2011	Clinical Development Outsourcing: Are We Having Fun Yet? A sneak preview of The Avoca Group's 2011 Annual Survey on CRO and Industry Relationships.
PC Magazine April 27, 2011 Ben Gottesman	Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops.
Financial Advisor May 2012	Satisfaction A job satisfaction study by J.D. Power found that financial advisors' happiness with their work is most dependent on their firm's performance.
CIO May 1, 2003 Mohanbir Sawhney	How to Keep Your Customers Satisfied To learn if end users are happy, you have to ask the right people -- and the right questions.
Global Services May 1, 2007 Imrana Khan	More Satisfaction: Outsourcing or Offshoring? Offshoring provides more satisfaction than outsourcing, says a recent study.
InternetNews June 1, 2007 Stuart J. Johnston	Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers.
Financial Planning January 1, 2013 John J. Bowen, Jr.	How to Increase Client Satisfaction It s not about your skills, it turns out - other factors are more important in maintaining happiness and loyalty.
Home Theater October 12, 2009 Mark Fleischmann	Customers Like TV Services Better Satisfaction scores are up for telco, satellite, and cable providers.
Investment Advisor April 2007 Marlene Y. Satter	Keep Them Satisfied Financial advisors know that clients' feelings about money can have a dramatic effect on the financial plans that have been crafted so carefully for them. Their attitudes on insurance providers can also play a role.
The Motley Fool August 2, 2010	Sprint's Hidden Upside Sprint Nextel reported earnings last week, and one of the big points of the conference call was what CEO Dan Hesse called a "two-and-a-half-year companywide obsession" with customer satisfaction.
Financial Planning December 1, 2010 Joel Bruckenstein	Technology Survey 2010 With the renewed interest and investment in advisor technology, we expect to see further gains next year. It is a slow process, but as an industry we are becoming more technologically proficient.
PC Magazine August 30, 2006 Michael J. Miller	Trouble with Tech Support PCs are more reliable than they have been over the past few years, but tech support is worse than ever.
InternetNews May 24, 2010	Microsoft Scores Good Will With Windows 7 Prominent measure of customer satisfaction finds that Microsoft's stock is rising in the public eye following the generally well received release of Windows 7.
BusinessWeek December 10, 2009 Marshall & Kelly Goldsmith	How Adults Achieve Happiness The results of a new survey on satisfaction -- at home and at work -- may surprise you.
Search Engine Watch July 27, 2000 Danny Sullivan	In UK, Search Engines Are Top Method To Find Sites A recent study by Forrester Research found that search engines remain the leading way users in the United Kingdom find web sites. The "UK Internet User Monitor" survey found 81 percent of users said that search engines helped them find the web sites they use, up from 67 percent in 1999.
CFO October 1, 2008	Discontent Runs High A lack of engagement in the job is all too common in North American workforces.
Bank Systems & Technology January 31, 2006 Robert Wollan	CIOs and the Battle for Consumers To win over customers, banks must understand the kinds of services customers demand.
Financial Planning June 1, 2008 Julie Littlechild	Is Loyalty Enough? When it comes to client relationships, though, client loyalty should not be the primary objective.
PC Magazine August 17, 2004 Michael J. Miller	What's Wrong with Tech Support? The reliability of PCs is getting better, but tech support is getting worse.
CRM October 2014 David Myron	Are You Correctly Measuring Customer Satisfaction? Every once in a while, a bad customer service story goes viral, forcing CRM professionals to take a closer look at how they support customers.
CIO December 1, 2006 Lauren Capotosto	Strategic Planning: The Troops Want More CIOs could help establish the appropriate performance monitoring systems, once strategic metrics are agreed upon.
InternetNews September 15, 2008 Jennifer Zaino	Shaky Economy Slows IT Job Growth Some recent research points to a weak outlook for the IT sector in terms of jobs and budgets - but it's not complete doom and gloom.
InternetNews March 31, 2010	Windows 7's Early Buyers Happy, Study Finds With Windows 7 SP1 on the horizon, a new survey gives Microsoft more reason to crow about its newest OS.
PC World January 2006 Jeff Bertolucci	Reliability and Service: The Best Companies to Buy From A poll on tech support and customer service indicates a trend away from phone support and movement toward web sites for better answers to questions. However, many don't like the slow response of web support.
InternetNews April 29, 2004 Dan Muse	SMBs Go on an IT Spending Spree Small and mid-size businesses are either spending more or will soon be spending more on technology, according Forrester Research's report, 'The State of IT in the SMB Market.'
Food Processing July 2013 Kevin T. Higgins	2013 Salary and Job Satisfaction Survey: The Gloom Index Recedes Wage increases averaging 2.65 percent and an easing of job-security concerns suggest food professionals and the industry are getting back on track.
Food Engineering December 1, 2006 Joy LePree	Annual Salary & Job Satisfaction Survey: Life is Good, But it Could be Better Food and beverage workers find their jobs satisfying, but say there's room for improvement.
Investment Advisor September 2008 Jeff Joseph	Mass Satisfaction: A recent survey shows that well-off Americans have significant holdings in alternative investments, including real estate, private equity, and hedge funds -- and they are more satisfied with the performance of those alternatives than they are with traditional assets.
IndustryWeek July 1, 2007 Brad Kenney	Web 2.0 Adoption According to a recent McKinsey executive survey, 70% of respondents say they are using some combination of 2.0 technologies for communicating with their customers.
CRM February 14, 2012	Get Satisfaction Teams Up with Velaro The partnership between Velaro and Get Satisfaction brings together live chat, social community platform, and knowledge base technologies.
Food Processing July 2011 David Feder	2011 Salary & Job Satisfaction Survey: Food Processors are Bringing Home the Bacon Our fifth annual Salary & Job Satisfaction Survey finds salaries at 2009 levels -- and that's an improvement.
Food Engineering December 1, 2005 Karen Schweizer	25th Annual Salary & Job Satisfaction Survey: The Right Fit Improves Satisfaction How do you find employees who will be satisfied and loyal? One key -- provide balance.
T.H.E. Journal October 2004 Matthew Miller	Editor's Pick: Laptop Desk v2.0 The Laptop Desk Version 2.0 from LapWorks Inc. is one of those ancillary items that you don't really need, but once you have it you don't know how you got by without it.
PC World December 2003 Laurianne McLaughlin	Reliability & Service Report Card Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs.
AskMen.com Jordan Devine	What Your Desk Says About You What your desk says about you will serve as the basis for what others -- your boss, your clients, your coworkers -- will think about you. Here are some suggestions to help you make sure that what your desk says about you is positive.
CRM July 1, 2005 David Myron	How to...Assess Customer Satisfaction Levels by Going Beyond the Standard Satisfaction Survey Customers may not tell you when they're happy, but when they're unhappy, look out--you'll get an earful. Consider these tips for assessing customer satisfaction levels by going beyond the standard satisfaction survey.
Bank Systems & Technology July 5, 2004 Vicki Gerson	AAFCU Gets a Little Help From Help Desk Technology Vendor enables American Airlines Federal Credit Union to manage help desk requests.
Fast Company April 2006	Watercooler What you'll be talking about this month when you talk about work.
InternetNews May 11, 2009 Michelle Megna	Apple Slips in E-Commerce Satisfaction Despite the beating that the e-commerce industry is taking during the downturn, a handful of firms managed to stand out or improve their customer satisfaction.
Information Today November 5, 2012	Research Solutions Transitions Document Delivery Customers to Reprints Desk Research Solutions co-founders Chris Atwood and Shane Hunt will join Reprints Desk in strategic customer-facing roles, where they will remain actively engaged with customers. Terms of the transaction were not disclosed.
InternetNews January 12, 2010	IT Spending Headed for Strong Growth in 2010 Forrester Research looks ahead to an 8 percent increase in IT spending in the new year.
InternetNews April 12, 2004 Singer & Kuchinskas	Reach Out and Fix Someone HP wants to ease the burden of harried help desk folk with an automated offering that lets them remotely harvest end-user information.
InternetNews July 28, 2010	Citizens Cooling on U.S. e-Government: Survey Customer satisfaction with federal e-government efforts continues to slip, though the losses are incremental, and researchers note the variations by category.