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InsideFlyer
March 2014 |
Customer Satisfaction Forrester Research has released the results of its Customer Experience Index 2014, and Southwest Airlines ranked #1. On the hotel side of the equation, Courtyard by Marriott ranked #1.   |
CRM
April 1, 2011
Koa Beck |
Amazon, Kohl's, and Costco Top Experience Ratings List The Temkin Group's 2011 Experience Ratings identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job. |
CRM
June 2012
Kelly Liyakasa |
Customer Experience Is Critical in Net Promoter Benchmarks Apple, Virgin America, JetBlue, USAA all nab high scores. |
BusinessWeek
March 5, 2007 |
What It Takes To Be A Winner How the winners of Customer Service Champs were determined. |
Managed Care
June 2005 |
Health Insurers Gain Ground In Poll of Public Perception Managed care companies still have a net negative score of 13 points, but this is an improvement from the negative 23 points last year. |
CRM
December 2014
Megan Burns |
What Drives a Profitable Customer Experience? Companies that value customers need to let them know. |
The Motley Fool
March 5, 2008
Selena Maranjian |
You Can Get Some Satisfaction Some companies are getting better at pleasing consumers. |
PC Magazine
July 29, 2008
Segan & Griffith |
The Best (and Worst) Tech Support in America Find out what vendors you should buy from in the future to get the most satisfaction from your tech. |
InternetNews
June 1, 2007
Stuart J. Johnston |
Web Retail All About Customer Experience Survey shows price doesn't count as much as a good experience with online customers. |
PC Magazine
December 8, 2004 |
Readers' Choices; 17th Annual Reader Satisfaction Survey--Part 2 Internet Service Providers... Premium Content Providers... Satisfaction and Reliability reports on your favorite hardware... |
PC Magazine
April 27, 2011
Ben Gottesman |
Readers' Choice Awards 2011: Desktops and Laptops Our yearly survey reveals just who PCMag readers love -- and who they don't -- in the world of desktops and laptops. |
CRM
March 1, 2006
Coreen Bailor |
Statistically Speaking 68% said they would tell family and friends about their negative experiences... Connecting the field and the office is a top strategic priority for 88% of best-in-class firms... etc. |
PC Magazine
August 21, 2006
Cade Metz |
The 19th Annual Reader Satisfaction Survey Whose PCs and printers are the most reliable? Who offers the best support? Users detail their experiences. Get the facts in this annual users' choice report. |
Home Theater
June 4, 2007 |
Consumers to Cable: You Stink Cable and satellite television companies have scored the lowest of any sector of industry in the latest American Consumer Satisfaction Index. |
PC Magazine
October 12, 2005
Carroll & Howard |
18th Annual Reader Satisfaction Survey Part 2 Consumers weighed in on nearly 49,000 of their most important products and services, with sometimes surprising results. |
Registered Rep.
December 8, 2015 |
2015 Broker Report Card: Advisor Satisfaction For those advisors employed at national broker firms, overall satisfaction took a hit as markets remain uncertain. |
BusinessWeek
November 28, 2005
Toddi Gutner |
Anatomy Of A Credit Score More companies are looking at credit ratings - so managing them is crucial. |
AskMen.com
June 18, 2001
Thomas Leen |
How To Calculate Your Handicap A handicap is a mathematical way to allow players of varying skill levels to compete in golf tournaments. It is a means of leveling the playing field by adjusting a player's score in accordance with the difficulty of the golf course... |
BusinessWeek
February 21, 2008
Jena McGregor |
The 2008 Winners Overall, customer service has dipped, perhaps a victim of spending cutbacks. But there's good news, too |
The Motley Fool
June 11, 2010
Rex Moore |
Airlines Turn the Corner Profits are down, but passenger satisfaction is up. |
InternetNews
August 24, 2004
Michael Singer |
E-Business, PCs Really Satisfy: Report Apple's shine not limited to just the iPod... Google gets high marks in a new consumer satisfaction report... |
The Motley Fool
July 15, 2010
Selena Maranjian |
The Companies Customers Love Most Happy patrons can make a huge difference. A survey of how often consumers talk up companies to their friends and loved ones reveals good news for high scorers and poor scorers alike. |
Registered Rep.
December 2, 2014
Megan Leonhardt |
Drivers of Advisor Satisfaction: Technology And Efficiency Financial advisors are known to harbor a strong streak of independence and autonomy, and aren't shy when it comes to letting their opinions be known, both good and bad. |
PC Magazine
September 20, 2006
Cade Metz |
The 19th Annual Reader Satisfaction Survey - Part 2 Last Month you told us all about you desktops, notebooks, and printers. Now you tell us about everything else. |
The Motley Fool
October 5, 2005
Selena Maranjian |
Are You Wearing a "Kick Me" Sign? Unbeknownst to you, your credit score may be mucking up your life. Don't let your credit score, which is to some degree rather arbitrary and possibly to a great degree incorrect, get in your way. |
AskMen.com
Brantley Oakey |
5 Myths About Credit Scores We all understand the basic underlying principle, but few of us actually know the details involved in calculating a credit score. Worse yet, many of us hurt our credit scores because of a lack of understanding. |
PC Magazine
September 13, 2007
Eric Griffith |
Is Tech Support Getting Worse? If your desktop, notebook, or printer heads south, will your manufacturer be able to help? People share their opinion on who is tops in tech support. |
CRM
November 16, 2010
Lauren McKay |
Facebook Flounders in Customer Satisfaction For the first time ever, the American Customer Satisfaction Index E-Business Report included social media Web sites in its annual survey. |
Insurance & Technology
June 16, 2010
Nathan Golia |
Congressional Hearings Unlikely to Threaten Insurers' Use of Credit Scoring Congress recently held informational hearings on the practice, but experts don't see federal regulation of the use of insurance scores in the near future. |
National Real Estate Investor
July 13, 2004
Parke Chapman |
Moody's: Lodging Industry on the Mend U.S. hotels are on the rebound, reports Moody's Investors Service. |
Food Processing
January 2009 |
Food Companies Remain on Top of Customer Satisfaction Index With the recession just beginning, the University of Michigan's American Customer Satisfaction Index dipped only a slight 0.1 percent in the third quarter of last year, to a score of 75 on a scale of 100. |
Financial Planning
June 1, 2009
Donald Jay Korn |
Know the Score Despite their importance, most consumers know very little about the inner workings of credit scores. |
PHONE+
June 19, 2009
Khali Henderson |
Optimum Business, Verizon Top J.D. Power Poll The study measures customer satisfaction with providers of telecommunications data services, such as cable modem, DSL, T1, T3/DS3, Ethernet and frame relay. |
InternetNews
October 28, 2008
Kenneth Corbin |
Study: e-Gov Sites' Usability on the Rise Citizen's satisfaction continues to improve as government agencies gradually get with the digital program. |
The Motley Fool
September 1, 2006
Rich Smith |
SAT: Seek A Tutor? For a test that you can't technically "fail," there's an awful lot of groaning going on today over the Class of 2006 in regard to its SAT scores. Could the tutoring industry benefit? Investors, take note. |
The Motley Fool
April 13, 2007
Selena Maranjian |
Our Nest Eggs Are Improving! Americans' retirement-preparedness level has risen, but don't get too excited yet. |
Food Processing
July 2011
Diane Toops |
Food Processors Find Public Growth for Private Label The price differential between branded food and store brands is still there, augmented by higher quality and healthier formulations. |
CRM
February 7, 2011 |
Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds. |
PC Magazine
August 26, 2011
Eric Griffith |
Readers' Choice Awards 2011: Tablets and Ebook Readers The Tablet and e-reader market is still pretty new, but our readers have used them long enough to find out which models stand out when it comes to reliability and quality. |
Science News
June 10, 2006
Ivars Peterson |
Dropping Lowest Scores Determining which scores to drop when computing a final grade that is to a student's greatest advantage can be tricky. Here are some examples. |
PC Magazine
August 24, 2005
Metz et al. |
18th Annual Reader Satisfaction Survey Readers rate more than 45,000 PCs and printers. What they said might surprise you. |
CRM
April 25, 2014
Duke Chung |
In the Age of the Customer, Service and Engagement Will Define the Brand Customer service is becoming the next brand differentiator. |
Wall Street & Technology
November 19, 2007
Melanie Rodier |
Financial Services Outperform Other Industries in Records Management The financial services industry is doing a better job managing records than other industries, largely due to strict regulations. |
The Motley Fool
December 3, 2004
Selena Maranjian |
Trouble for Big Brands Brands are critical assets, but they're losing some value. What does this mean for investors? |
IEEE Spectrum
May 2009
Bell et al. |
The Million Dollar Programming Prize Netflix's bounty for improving its movie-recommendation software is almost in the bag. Here is one team's account |
InsideFlyer
October 2009 |
Save More with Marriott PointSavers Until Jan. 15, 2010, Marriott Rewards members will receive an additional 10 to 15 percent point rebate on the already discounted PointSavers award rate. |
The Motley Fool
July 30, 2007
John Rosevear |
The Hidden Costs of Credit Accidents It's bad enough that a few dings on your credit report can force you into higher-interest credit cards and loans. But did you know those dings can raise your auto insurance rates too? |
InsideFlyer
April 2009 |
Hotel Value for Frequent Guests You're going to love what this columnist has to say about hotel loyalty programs. |
The Motley Fool
February 14, 2007
Mary Dalrymple |
Know Your Score Find out what lenders really think of you. Your credit score is the result of a statistical computation meant to tell lenders whether it's likely that you'll default on a loan. |
CRM
September 13, 2012
Kelly Liyakasa |
Mobile Seen as Key Retail Driver This Holiday Season But companies must evaluate customer usage, measure performance. |
