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Information Today
July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s).   |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
Information Today
April 23, 2012 |
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users. |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
Information Today
July 18, 2011 |
WorldCat Content Coming to Credo General Reference Service With this new agreement, OCLC member libraries that subscribe to the Credo General Reference service will be able to retrieve a list of books from WorldCat related to the topic of their Credo Reference search. |
Information Today
April 1, 2010 |
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands. |
Information Today
April 9, 2015 |
Gale and EveryLibrary Raise Awareness of Library Resources Gale and EveryLibrary partnered for a media campaign designed to increase awareness of libraries' importance in economic development and their role in the discovery of information. |
Information Today
December 19, 2011 |
Oxford Digital Reference Shelf to Re-Launch in 2012 This will be the essential hub to all Oxford University Press reference content, re-launching with improved functionality and design. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
ONLINE
Jul/Aug 2006
Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service. |
Information Today
January 27, 2015 |
Gale Introduces New Apps for Analytics on Demand Gale, part of Cengage Learning, added three apps to Analytics on Demand, its Big Data analytics solution for public libraries. |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
Information Today
February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers. |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
November 12, 2012
Barbara Quint |
Smarter Searching With Summon Suggestions The Summon discovery service is used by more than 500 libraries in more than 40 countries. It is built on a unified index of content, leveraging "match and merge" technology to combine rich metadata and full text from multiple sources. |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
Information Today
April 14, 2011 |
ALA Releases 'The State of America's Libraries, 2011' The Great Recession may have come to an end, but hard-pressed Americans continue to turn to their local libraries for help in finding a job or launching their own business. This is one trend listed in the report. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
D-Lib
December 1999 |
Editorial As publications become available both online and in print, some groups of users find that they prefer the online versions. But in relinquishing the tradition of print journals, libraries require more than a few assurances from the publisher on whom they must depend... |
Information Today
June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection. |
Information Today
April 22, 2014 |
Alexander Street Press Introduces Database of Business Ebooks The new database makes 500 business etextbooks and reference materials available without digital rights restrictions to worldwide academic, public, and school libraries. |
Information Today
April 22, 2002
Tara Calishain |
New Google Answers Service Raises a Few Questions of Its Own Have a burning question? Google Answers charges for the answers and has built a group of external researchers to respond to the questions... |
Information Today
August 19, 2010 |
EOS International Enters Digital Library Market The application and digital content may be stored on a local network server or accessed remotely from one of the company's global data centers. |
CRM
January 11, 2012 |
Mutare Refines its Enterprise Notification System The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration. |
ONLINE
Nov./Dec. 2006
Marydee Ojala |
The HomePage - Perspectives, Perceptions, and Periscopes Librarians share the same perspective when naming their type of library. Perceptions of libraries, however, differ, depending on perspective. |
Information Today
June 3, 2014
Nancy K. Herther |
Playing the Numbers: NISO/NASIG Focus On Best Practices for Library Usage Statistics The National Information Standards Organization, and the North American Serials Interest Group co-sponsored a webinar intended to "effectively understand and apply usage data," which is an important skill for librarians. |
Information Today
July 23, 2015 |
Innovative Publishes Report on Libraries and the Web Innovative released a survey report of 4,000-plus academic library users in the U.K. |
CRM
August 25, 2015 |
Appboy Adds Webhooks Integration to Its Mobile Marketing Platform The Webhooks support will enable marketers to send communications on a number of platforms, including SMS and social media. |
Information Today
April 3, 2008 |
Outsell Issues Forecast Report on Libraries Libraries are successfully changing their models to stayabreast of the new information world paradigm. |
Searcher
Nov/Dec 2003
Gary Price |
Webmastry What Google teaches us that has nothing to do with searching |
CRM
December 18, 2013
Maria Minsker |
Relevvant Partners with Mobile Engagement Solution Provider OpenMarket As SMS makes a comeback, OpenMarket's solution will extend Relevvant's deep personalization capability to mobile. |
CIO
November 11, 2009
Jeremy Kirk |
New Markets: Apps That Use Your Phone to Fight Credit Card Fraud SMS service notifies customers when their cards are charged, helping them identify fraudulent transactions faster. |
Information Today
January 22, 2015 |
Taylor & Francis Group Wants to Hear Library Voices Taylor & Francis Group will collect libraries' stories as a way to share practices and experiences that can benefit libraries. |
D-Lib
Nov/Dec 2011
Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. |
ONLINE
Mar/Apr 2004 |
Hardcopy: Recommended Reading on the Library Field Wireless Networking Made Easy: Everything You Need to Know
to Build Your Own PANs, LANs, and WANs... PC Annoyances: How to Fix the Most Annoying Things About Your Personal Computer... etc. |
D-Lib
January 2000
Bonita Wilson |
Editorial Stepping back to look at the purpose of digital libraries. |
Information Today
April 17, 2008 |
ALA Releases `The State of America's Libraries' Report Libraries of all kinds continue to be "engines of learning, literacy, and economic development in communities nationwide." |
Information Today
June 27, 2011
Barbie E. Keiser |
EPA Releases Its National Library Network Strategic Plan FY2012-2014 This is a 3-year strategic plan which addresses four key areas -- EPA library network governance, services, collections (electronic and physical), and communications outreach and training. |
