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D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values.   |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
Information Today
October 30, 2000
Barbara Quint |
With OCLC's New Strategy, Is the Earth's Largest Library in Sight? OCLC, the largest library online cooperative, is setting a new strategy that could move it as well as public and academic libraries across the country and the world into an emerging, unified, virtual library service on the Web... |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Searcher
January 2001
Barbara Quint |
Breach of Precedent Is Earth's largest library now in sight? |
Information Today
August 2002
Barbara Quint |
CrossRef Search and QuestionPoint offer challenges to traditional services Publishers International Linking Association announced plans to expand CrossRef, its master database of links... OCLC and the Library of Congress announced that on June 3 they would launch a beta test of QuestionPoint, their new collaborative reference service... etc. |
Information Today
June 28, 2010
Barbara Quint |
Knock, Knock! OCLC at the Door With WorldCat Direct OCLC, the library vendor run by librarians, continues to push its services and the services of the libraries it serves into a more demanding user environment. |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
July 16, 2006
Paula J. Hane |
OCLC to Open WorldCat Searching to the World In a move designed to reach users outside library environments, OCLC is planning to launch a new destination site and downloadable search box for searching the content of libraries participating in WorldCat. |
Information Today
October 11, 2004
Barbara Quint |
All of OCLC's WorldCat Heading Toward the Open Web Excited by the pilot program, the management of the world's largest library vendor has decided to open the entire collection of 53.3 million items for harvesting by Google and Yahoo! Search. |
Information Today
February 8, 2010
Barbara Quint |
Texting Coming to QuestionPoint via OCLC Collaboration with Mosio OCLC's QuestionPoint, the leading suite of virtual reference tools for libraries, is continuing to build its mobile offerings. |
Information Today
April 23, 2007
Barbara Quint |
OCLC's WorldCat Local: A Promising Development for Library Patrons All librarians face the challenge of locating copies of hard-to-find books for patrons. If successful, this new pilot project could supply librarians everywhere with an invaluable service. |
Information Today
December 2000
Tom Hogan |
IT Interview: Jay Jordan Settles In at OCLC Jay Jordan became president and CEO of OCLC about 2 years ago, following the retirement of K. Wayne Smith, who had achieved living legend status during his 10-year tenure---a tough act to follow... |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
Information Today
August 2004
Barbara Quint |
Yahoo! Search Joins OCLC Open WorldCat Project OCLC has expanded its online library locator service for books to Yahoo! Search. |
Information Today
September 2000 |
OCLC Introduces WebExpress, CORC Service OCLC has announced both the release of WebExpress, a gateway to local and remote Z39.50 information resources, and the debut of its Cooperative Online Resource Catalog |
Information Today
May 22, 2008
Barbara Quint |
OCLC Tightens Links to Google Book Search This week, OCLC signed an agreement confirming and increasing the links between OCLC's WorldCat.org free web service and Google Book Search. |
Information Today
October 27, 2003
Barbara Quint |
OCLC Project Opens WorldCat Records to Google OCLC has announced to its library members that it will begin testing the opening of WorldCat records to Google access. The project will extract a 2 million-record subset consisting of the most populare and widely-available books from the more than 53 million records in the database. |
Information Today
November 19, 2001
Paula J. Hane |
OCLC Offers to Purchase netLibrary's Assets OCLC announced that it has made an offer to purchase "substantially all the assets of netLibrary and assume certain netLibrary liabilities"... |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
Information Today
February 21, 2008
Barbara Quint |
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online. |
Information Today
October 13, 2003
Barbara Quint |
RLG's Union Catalog Available on the Open Web Research Libraries Group, builder of one of the world's largest union catalogs of merged library holdings, has opened a Web-based version of its file to all users of the Web. |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
Information Today
July 30, 2001
Barbara Quint |
OCLC Abandons Proprietary Software for Oracle Standard, Institutes Web Document Archiving Service OCLC, the leading library vendor, continues building for its future as a master player in the emerging virtual library world. Getting down to basics, it has announced that it will substitute the market-standard Oracle software as its basic platform... |
Information Today
January 9, 2006
Barbara Quint |
OCLC Expands Linking Resources with Acquisition of Openly Informatics OCLC, the leading library vendor, has acquired Openly Informatics, a service that supplies linking software and services to libraries through direct arrangements and, especially, through platform services provided to library vendors. |
Information Today
November 12, 2015 |
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services. |
Searcher
January 2006
Barbara Quint |
Searcher's Voice - The Home Guard Information professionals need to establish turf for the profession, to make it clear to patrons or potential patrons everywhere exactly what we do and why they cannot do without our services except at great personal risk. |
Information Today
September 8, 2008
Barbara Quint |
Solving Copyright Issues Book by Book: OCLC's WorldCat Copyright Evidence Registry OCLC is in the third month of a 6-month pilot project testing a WorldCat Copyright Evidence Registry. Librarians will have an opportunity to record efforts they have conducted to identify copyright status for sharing with colleagues and the public |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
Information Today
April 23, 2012 |
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users. |
Searcher
Nov/Dec 2003
Gary Price |
Webmastry What Google teaches us that has nothing to do with searching |
ONLINE
Nov/Dec 2003
George R. Plosker |
The Information Industry Revolution: Implications for Librarians Does the word "library" adequately convey the utility and value of what librarians, and in this case, corporate or special librarians, contribute to their organizations? |
Searcher
April 2004
Barbara Quint |
Governance The concept of universal service to all has been the impossible dream of librarians. Now technology has brought us the opportunity to make that dream a reality. But our governance reins us in, holds us back, keeps us from reaching up and out to that grand goal. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
Information Today
April 18, 2013 |
New OCLC Registry Service Shines a Spotlight on Libraries OCLC announced that libraries can increase their visibility on the web by registering basic local information with the OCLC Library Spotlight program, a free service that works with popular web services to promote libraries. |
Information Today
May 16, 2005
Barbara Quint |
Library Collections Linked on Google Scholar for Free The Google Scholar project has responded to the complaints of many academic and research librarians by expanding its usefulness for campus-based users. Any library using OpenURLs and meeting Google Scholar's conditions can join the program. |
Information Today
February 27, 2012
Barbara Quint |
OCLC Innovation Lab Offers to Build Websites for Small Libraries The project began as a response to serious concerns posed by OCLC's Global Council as to the lack of web presence for small libraries. |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
Searcher
October 2003
Marylaine Block |
How Librarians Can Manage the Unintended Consequences of the Internet The unrestrained freedom of the Net has caused conservative organizations and staid, sober lawmakers to view libraries as pornography parlors and librarians as corrupters of youth. As a result, librarians have borne the brunt of an astonishing amount of ill-advised and unconstitutional legislation. |
Information Today
July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s). |
Information Today
November 2008
Miriam A. Drake |
OCLC: An Enterprise With a Global Perspective In the 10 years since Robert "Jay" Jordan became president of OCLC, he has transformed the company into a global enterprise and created greater value for libraries and the public. |
Information Today
November 12, 2013 |
ProQuest and OCLC Automate WorldCat Updates OCLC and ProQuest are collaborating on an automation process for updating holdings from ebrary and EBL (Ebook Library) and offering current links in the WorldCat database and in library catalogs. |
Information Today
July 18, 2011 |
WorldCat Content Coming to Credo General Reference Service With this new agreement, OCLC member libraries that subscribe to the Credo General Reference service will be able to retrieve a list of books from WorldCat related to the topic of their Credo Reference search. |
Information Today
May 30, 2013 |
OCLC Working With Libraries to Test Record Management Functionality OCLC is working with 13 libraries on three continents to beta test OCLC WorldShare Metadata Record Manager, which offers new record management functionality to enhance a library's ability to catalog its collections. |
