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D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values.   |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
Information Today
February 8, 2010
Barbara Quint |
Texting Coming to QuestionPoint via OCLC Collaboration with Mosio OCLC's QuestionPoint, the leading suite of virtual reference tools for libraries, is continuing to build its mobile offerings. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Information Today
July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s). |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
Information Today
December 2000
Tom Hogan |
IT Interview: Jay Jordan Settles In at OCLC Jay Jordan became president and CEO of OCLC about 2 years ago, following the retirement of K. Wayne Smith, who had achieved living legend status during his 10-year tenure---a tough act to follow... |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
June 17, 2010 |
ABC-CLIO eBooks Available Through Gale Virtual Reference Library "By adding these titles to Gale Virtual Reference Library, we are expanding our reach and are providing librarians, students, and researchers with greater access to our ebooks," says Tom Fitzgerald, ABC-CLIO's vice president of sales. |
Information Today
April 23, 2012 |
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users. |
Information Today
June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection. |
Information Today
February 21, 2008
Barbara Quint |
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online. |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
Information Today
November 12, 2015 |
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services. |
Searcher
Nov/Dec 2003
Gary Price |
Webmastry What Google teaches us that has nothing to do with searching |
Information Today
July 16, 2006
Paula J. Hane |
OCLC to Open WorldCat Searching to the World In a move designed to reach users outside library environments, OCLC is planning to launch a new destination site and downloadable search box for searching the content of libraries participating in WorldCat. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
Information Today
July 18, 2011 |
WorldCat Content Coming to Credo General Reference Service With this new agreement, OCLC member libraries that subscribe to the Credo General Reference service will be able to retrieve a list of books from WorldCat related to the topic of their Credo Reference search. |
Information Today
June 27, 2011
Barbie E. Keiser |
EPA Releases Its National Library Network Strategic Plan FY2012-2014 This is a 3-year strategic plan which addresses four key areas -- EPA library network governance, services, collections (electronic and physical), and communications outreach and training. |
Information Today
April 1, 2010 |
EBSCO Publishing Announces New How-To Databases for Public Library Patrons Libraries are busier than ever and patrons making legal decisions or looking to create or expand their small businesses need resources for their specific demands. |
Information Today
June 28, 2010
Barbara Quint |
Knock, Knock! OCLC at the Door With WorldCat Direct OCLC, the library vendor run by librarians, continues to push its services and the services of the libraries it serves into a more demanding user environment. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
Information Today
December 17, 2001
Paula J. Hane |
xrefer Launches xreferplus Digital Reference Service for Libraries xreferplus is a giant online reference library that provides access to an aggregated and integrated collection of 100 reference books from 21 leading publishers, including Oxford University Press, Penguin, Grove, Houghton Mifflin, Columbia, and Macmillan... |
Information Today
May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
Information Today
October 6, 2008 |
Altarama Introduces RefChatter for Libraries A new module joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries. |
ONLINE
Jul/Aug 2006
Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service. |
D-Lib
Nov/Dec 2011
Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. |
Information Today
November 19, 2001
Paula J. Hane |
OCLC Offers to Purchase netLibrary's Assets OCLC announced that it has made an offer to purchase "substantially all the assets of netLibrary and assume certain netLibrary liabilities"... |
ONLINE
November 2000
Mick O'Leary |
Grading the Library Portals The ideal library portal will have the most thorough coverage possible in several areas of the library profession for all types of libraries... |
ONLINE
July 2000
Mick O'Leary |
NorthStarNet: A Model for Community Information All libraries face a great challenge in the age of the Web: how do you respond when you've lost your monopoly? How do you justify yourself when millions of people have turned to the Web for information they once obtained only from you?... |
D-Lib
December 1999 |
Editorial As publications become available both online and in print, some groups of users find that they prefer the online versions. But in relinquishing the tradition of print journals, libraries require more than a few assurances from the publisher on whom they must depend... |
Information Today
October 11, 2004
Barbara Quint |
All of OCLC's WorldCat Heading Toward the Open Web Excited by the pilot program, the management of the world's largest library vendor has decided to open the entire collection of 53.3 million items for harvesting by Google and Yahoo! Search. |
Information Today
July 21, 2011 |
New OCLC Research Report on Virtual Reference The report distills more than 5 years of virtual reference research into a readable summary featuring memorable quotes that vividly illustrate very specific and actionable suggestions. |
Information Today
August 2002
Barbara Quint |
CrossRef Search and QuestionPoint offer challenges to traditional services Publishers International Linking Association announced plans to expand CrossRef, its master database of links... OCLC and the Library of Congress announced that on June 3 they would launch a beta test of QuestionPoint, their new collaborative reference service... etc. |
Information Today
November 22, 2010 |
The British Library Adds 12 Million Records to WorldCat As a result of the cooperative effort, OCLC and the British Library have enhanced the process to add these valuable records to WorldCat for the benefit of researchers worldwide. |
Information Today
November 12, 2012
Barbara Quint |
Smarter Searching With Summon Suggestions The Summon discovery service is used by more than 500 libraries in more than 40 countries. It is built on a unified index of content, leveraging "match and merge" technology to combine rich metadata and full text from multiple sources. |
Information Today
April 8, 2010 |
Springshare Launches SMS Reference For LibAnswers Springshare announced a new SMS Reference module that enables libraries to receive texted reference questions from their customers. |
Information Today
August 7, 2006
Barbara Quint |
Amazon Library Processing Prepares Books for Library Shelves Now libraries can order books and other media, such as CDs and DVDs, from Amazon and receive the material ready to go from box to shelf. |
