| Similar Articles |
|---|
 |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values.   |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
D-Lib
February 2003
White et al. |
Evaluation of Chat Reference Service Quality: Pilot Study This article reports on a pilot study. The pilot will inform the methods for a larger, evaluative study of the quality of chat reference service. The study will look at several aspects of chat-based reference service from the information seeker's perspective. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Information Today
February 8, 2010
Barbara Quint |
Texting Coming to QuestionPoint via OCLC Collaboration with Mosio OCLC's QuestionPoint, the leading suite of virtual reference tools for libraries, is continuing to build its mobile offerings. |
D-Lib
May 2000
Lawrence Rudner |
Who Is Going to Mine Digital Library Resources? And How? As use of the Internet grows as a research tool, patrons have become increasingly less dependent on librarians and other expert intermediaries. Examining the quality of on-line searches, the author argues that researchers and other internet users do not look for and hence do not find the best resources. |
D-Lib
Nov/Dec 2015
Sam Searle |
Using Scenarios in Introductory Research Data Management Workshops for Library Staff This case study describes the inclusion of a scenario-based group learning activity in introductory research data management workshops for librarians at two Australian universities |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
D-Lib
April 2007 |
Setting the Foundations of Digital Libraries: The DELOS Manifesto The DELOS Network of Excellence on Digital Libraries now envisions a Digital Library as a tool at the center of intellectual activity having no logical, conceptual, physical, temporal, or personal borders or barriers to information. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
D-Lib
February 2003 |
In Brief Report on the First AHDS Copyright and Digitisation Workshop... Getting a Handle on Federal Information: Persistent Identification Using Handles... Report on the 4th Annual Virtual Reference Desk (VRD) Conference... Multilingual Applications of the DOI: the mEDRA Project... etc. |
Information Today
February 21, 2008
Barbara Quint |
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online. |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
D-Lib
August 2006
Lavoie, Henry & Dempsey |
A Service Framework for Libraries As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts. |
ONLINE
Nov/Dec 2003
George R. Plosker |
The Information Industry Revolution: Implications for Librarians Does the word "library" adequately convey the utility and value of what librarians, and in this case, corporate or special librarians, contribute to their organizations? |
Information Today
November 12, 2012
Barbara Quint |
Smarter Searching With Summon Suggestions The Summon discovery service is used by more than 500 libraries in more than 40 countries. It is built on a unified index of content, leveraging "match and merge" technology to combine rich metadata and full text from multiple sources. |
D-Lib
October 2001 |
Clips and Pointers Proceedings of the First ACM/IEEE-CS Joint Conference on Digital Libraries... Knowing What Students Know: The Science and Design of Educational Assessment... CORDIS Focus Results Supplement on Multimedia Content and Tools... etc. |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
D-Lib
May/Jun 2011 |
In Brief and In the News A new step toward digital library foundations... Scholarly reading and the value of library resources... Reposit: positing a new kind of repository deposit... |
D-Lib
March 2003 |
Clips and Pointers Preserving Our Digital Heritage: Plan for the National Digital Information Infrastructure and Preservation Program... Report Examines Copyright Issues in Digital Archiving, Council on Library and Information Resources... Surveying the Digital Future: Year Three... etc. |
ONLINE
Jul/Aug 2006
Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service. |
D-Lib
Jul/Aug 2010 |
In Brief Access to Learning Award... A data management infrastructure for research activities in the life sciences... Examining techniques and implementations for automated metadata extraction... etc. |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
D-Lib
February 2001 |
Clips and Pointers Standards for Electronic Publishing: An Overview was written to inform librarians about the challenges of managing electronic publications... Changing Trains at Wigan: Digital Preservation and the Future of Scholarship examines the impact of the emerging digital landscape on long term access... etc. |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
D-Lib
July 2001 |
Clips and Pointers Report to the President on Digital Libraries: Universal Access to Human Knowledge... Report on the NISO Workshop on Networked Digital Reference Services... National Library of Australia Electronic Information Resources Strategies and Action Plan... etc. |
ONLINE
Sep/Oct 2002
George R. Plosker |
Conducting User Surveys: An Ongoing Information Imperative Remaining relevant to users is critical to library survival. What better way both to ascertain what users desire and to inform them of capabilities they are unaware of or don't use? Practical tips and suggestions on how to go about doing such a survey |
D-Lib
Jul/Aug 2000
William Y. Arms |
Automated Digital Libraries: How Effectively Can Computers Be Used for the Skilled Tasks of Professional Librarianship? Must access to scientific and professional information always be expensive, or is it possible that digital libraries might change this sad situation? |
D-Lib
April 2002 |
Clips and Pointers Collection Description Focus/CIMI: Summary Report... LITA Top Tech Trends... Digital Reference Services Bibliography... Calls for Participation... Usability for Digital Libraries... etc. |
Information Today
May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. |
D-Lib
September 2001 |
Clips and Pointers Building and Sustaining Digital Collections... Trust in Cyberspace... Selection and Presentation of Commercially Available Electronic Resources... Attributes of a Trusted Digital Repository... Feasibility Study for a National Union Catalogue for the UK... etc. |
D-Lib
Jul/Aug 2009 |
In Brief Bill & Melinda Gates Foundation Access to Learning Award... High precision and recall: Focuss.Info as community-driven search engine... Shared Shelf: partnership plans to launch networked image management platform... etc. |
D-Lib
October 2002 |
Clips and Pointers Archaeology Data Service Guides to Good Practice... Free Range Librarian... E-Serials Cataloging... etc. |
D-Lib
Nov/Dec 2011
Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. |
D-Lib
March 2002 |
Clips and Pointers Executive Summary of the DigiCULT Study Technological Landscapes for Tomorrow's Cultural Economy... Conclusions from the Text-e Virtual Symposium... Point to Point... Calls for Participation... etc. |
D-Lib
September 2002 |
In Brief EU(DELOS)-NSF Working Group on Digital Archiving and Preservation... Update on the JISC X4L Programme... MedHist: A Subject Gateway for the History of Medicine... TREC Genomics Pre-Track Workshop Report... etc. |
D-Lib
February 2003 |
Clips and Pointers Intellectual Property on the Internet: A Survey of Issues... The Internet Under Crisis Conditions: Learning from September 11... Creating and Using Virtual Reality: a Guide for the Arts and Humanities... Digital Libraries... CD Forum Guidance Papers... etc. |
Information Today
June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection. |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
