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Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world.   |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
February 8, 2010
Barbara Quint |
Texting Coming to QuestionPoint via OCLC Collaboration with Mosio OCLC's QuestionPoint, the leading suite of virtual reference tools for libraries, is continuing to build its mobile offerings. |
D-Lib
August 2006
Lavoie, Henry & Dempsey |
A Service Framework for Libraries As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts. |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
Information Today
February 21, 2008
Barbara Quint |
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online. |
ONLINE
Jul/Aug 2006
Pascal Lupien |
Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 Although real-time virtual reference has become standard in our libraries and widely discussed in professional literature, evidence indicates that libraries are not satisfied with the service. |
D-Lib
Jul/Aug 2011 |
In Brief SEALS: Semantic Evaluation at Large Scale... Bill & Melinda Gates Foundation Access to Learning Award 2012... New library study: demand up for technology, budget cuts limit access... |
D-Lib
February 2001 |
Clips and Pointers Standards for Electronic Publishing: An Overview was written to inform librarians about the challenges of managing electronic publications... Changing Trains at Wigan: Digital Preservation and the Future of Scholarship examines the impact of the emerging digital landscape on long term access... etc. |
Information Today
October 6, 2008 |
Altarama Introduces RefChatter for Libraries A new module joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries. |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
D-Lib
May/Jun 2011 |
In Brief and In the News A new step toward digital library foundations... Scholarly reading and the value of library resources... Reposit: positing a new kind of repository deposit... |
D-Lib
April 2007 |
Setting the Foundations of Digital Libraries: The DELOS Manifesto The DELOS Network of Excellence on Digital Libraries now envisions a Digital Library as a tool at the center of intellectual activity having no logical, conceptual, physical, temporal, or personal borders or barriers to information. |
D-Lib
July 2001
Hans Roes |
Digital Libraries and Education: Trends and Opportunities This article attempts to identify strategic issues for libraries wishing to pursue a more active policy with regard to the changes affecting higher education due to the increased use of information and communication technologies... |
D-Lib
April 2000
Suzanne Cohen, John Fereira, Angela Horne, Bob Kibbee, Holly Mistlebauer, & Adam Smith |
MyLibrary: Personalized Electronic Services in the Cornell University Library Library users who are Web users expect customization and interactivity. MyLibrary is a Cornell University Library initiative to provide numerous personalized library services to Cornell University students, faculty, and staff. |
D-Lib
Sep/Oct 2013 |
In Brief and In the News Assessing the Impact of Library Discovery Technology on Content Usage... A New Way to Follow the Research Trail... GreyGuide - Guide to Good Practice in Grey Literature... |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
D-Lib
February 2003 |
In Brief Report on the First AHDS Copyright and Digitisation Workshop... Getting a Handle on Federal Information: Persistent Identification Using Handles... Report on the 4th Annual Virtual Reference Desk (VRD) Conference... Multilingual Applications of the DOI: the mEDRA Project... etc. |
D-Lib
March 2003 |
Clips and Pointers Preserving Our Digital Heritage: Plan for the National Digital Information Infrastructure and Preservation Program... Report Examines Copyright Issues in Digital Archiving, Council on Library and Information Resources... Surveying the Digital Future: Year Three... etc. |
D-Lib
Jul/Aug 2013 |
In Brief and In the News Europeana releases first free iPad app... IMLS and Webjunction convening examines continuing education for library professionals... ALA Task Force releases digital literacy recommendations... |
D-Lib
February 2003
White et al. |
Evaluation of Chat Reference Service Quality: Pilot Study This article reports on a pilot study. The pilot will inform the methods for a larger, evaluative study of the quality of chat reference service. The study will look at several aspects of chat-based reference service from the information seeker's perspective. |
D-Lib
July 2001 |
Clips and Pointers Report to the President on Digital Libraries: Universal Access to Human Knowledge... Report on the NISO Workshop on Networked Digital Reference Services... National Library of Australia Electronic Information Resources Strategies and Action Plan... etc. |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
D-Lib
Jul/Aug 2010 |
In Brief Access to Learning Award... A data management infrastructure for research activities in the life sciences... Examining techniques and implementations for automated metadata extraction... etc. |
D-Lib
October 2007
Anna Gold |
Cyberinfrastructure, Data, and Libraries, Part 2: Libraries and the Data Challenge: Roles and Actions for Libraries Once libraries and librarians have forged new partnerships with scientists and data managers, then they will be truly integral to the stewardship of data as a vital part of the scholarly record. |
D-Lib
February 2002 |
Clips and Pointers ERCIM News special issue on e-government... Archiving Electronic Publications: A report of the NISO/BISG... Internet Scout Project reports... Preservation Management of Digital Materials: A Handbook... Cybersecurity Today and Tomorrow: Pay Now or Pay Later... etc. |
D-Lib
April 2002 |
Clips and Pointers Collection Description Focus/CIMI: Summary Report... LITA Top Tech Trends... Digital Reference Services Bibliography... Calls for Participation... Usability for Digital Libraries... etc. |
D-Lib
October 2001 |
Clips and Pointers Proceedings of the First ACM/IEEE-CS Joint Conference on Digital Libraries... Knowing What Students Know: The Science and Design of Educational Assessment... CORDIS Focus Results Supplement on Multimedia Content and Tools... etc. |
D-Lib
Jul/Aug 2009 |
In Brief Bill & Melinda Gates Foundation Access to Learning Award... High precision and recall: Focuss.Info as community-driven search engine... Shared Shelf: partnership plans to launch networked image management platform... etc. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
D-Lib
March 2003
Susan Gibbons |
Building Upon the MyLibrary Concept to Better Meet the Information Needs of College Students Librarians cannot afford to be complacent in the knowledge that college students consider it easier to find resources using the Internet than by using the library. |
D-Lib
Jul/Aug 2002 |
Clips and Pointers Recruitment, Retention & Restructuring: Human Resources in Academic Libraries... National Academies to Release First Phase of Counterterrorism Study This Summer... Proceedings from the 5th International Conference on Virtual Communities... etc. |
D-Lib
October 2002 |
Clips and Pointers Archaeology Data Service Guides to Good Practice... Free Range Librarian... E-Serials Cataloging... etc. |
D-Lib
May/Jun 2010 |
D-Lib Magazine In Brief and In the News PREMIS in METS Toolbox... EUscreen: Accessing and exploring European television heritage... Content Lifecycle Integration Framework (CLIF)... CeDAAME... Terrier 3.0 Release Announced... etc. |
D-Lib
September 2001 |
Clips and Pointers Building and Sustaining Digital Collections... Trust in Cyberspace... Selection and Presentation of Commercially Available Electronic Resources... Attributes of a Trusted Digital Repository... Feasibility Study for a National Union Catalogue for the UK... etc. |
D-Lib
December 2001 |
Clips & Pointers The Evidence in Hand: Report of the Task Force on the Artifact in Library Collections... Broadband: Bringing Home the Bits... Hybrid Electronic Access and Delivery in the Library Networked Environment... Resources for Professional Education & Grant Writing... etc. |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
