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Information Today
August 23, 2004
Barbara Quint |
OCLC Acquires 24/7 Reference Services Two of the nation's leading virtual reference services have merged. The Metropolitan Cooperative Library System has transferred the assets of its popular 24/7 Reference operation to OCLC, the world's largest library network.   |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Information Today
July 5, 2005
Barbara Quint |
OCLC Pilots Traditional Libraries into Web Services The library service has become more active on the Internet in an effort to make users aware of library holdings and offerings. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
D-Lib
June 2003
Kenney et al. |
Google Meets eBay: What Academic Librarians Can Learn from Alternative Information Providers This paper presents the results of a modest study to compare and contrast its digital reference services with those of Google Answers. The study provided an opportunity for librarians to gain insights into how Google's approach to service development and delivery has made it so attractive. |
Information Today
July 16, 2006
Paula J. Hane |
OCLC to Open WorldCat Searching to the World In a move designed to reach users outside library environments, OCLC is planning to launch a new destination site and downloadable search box for searching the content of libraries participating in WorldCat. |
Information Today
April 23, 2012 |
OCLC and Credo Reference Extend Partnership OCLC and Credo Reference announced a special collaboration project designed to increase collection visibility and usage with library users. |
Information Today
February 8, 2010
Barbara Quint |
Texting Coming to QuestionPoint via OCLC Collaboration with Mosio OCLC's QuestionPoint, the leading suite of virtual reference tools for libraries, is continuing to build its mobile offerings. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
Information Today
February 21, 2008
Barbara Quint |
Virtual Reference Service From GPO and Depository Libraries--GIO: Ask a Librarian A formal agreement between the U.S. Government Printing Office and a network of 20 depository libraries has relaunched and expanded the scope of a virtual reference service called Government Information Online. |
Information Today
October 30, 2000
Barbara Quint |
With OCLC's New Strategy, Is the Earth's Largest Library in Sight? OCLC, the largest library online cooperative, is setting a new strategy that could move it as well as public and academic libraries across the country and the world into an emerging, unified, virtual library service on the Web... |
Information Today
August 3, 2009
Paula J. Hane |
Library Reference Services Are on an Info Quest The patrons of approximately 50 libraries from all over the U.S. are now able to text a question from their mobile phones to 309-222-7740 and a "real, live librarian" will respond within minutes. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
Information Today
July 18, 2011 |
WorldCat Content Coming to Credo General Reference Service With this new agreement, OCLC member libraries that subscribe to the Credo General Reference service will be able to retrieve a list of books from WorldCat related to the topic of their Credo Reference search. |
Information Today
August 26, 2002
Barbara Quint |
divine Launches Virtual Reference Desk Software A new player has entered the burgeoning field of virtual reference support. divine, Inc., a relative newcomer to the information industry, has announced that it will start marketing Virtual Reference Desk software built around NetAgent, its customer interaction management software. |
T.H.E. Journal
October 2005 |
Ohio's Virtual Reference Service Receives $1.12M Approval The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act funds for year two of the state's innovative KnowItNow 24x7 virtual reference service. |
D-Lib
April 2000
Suzanne Cohen, John Fereira, Angela Horne, Bob Kibbee, Holly Mistlebauer, & Adam Smith |
MyLibrary: Personalized Electronic Services in the Cornell University Library Library users who are Web users expect customization and interactivity. MyLibrary is a Cornell University Library initiative to provide numerous personalized library services to Cornell University students, faculty, and staff. |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
Searcher
January 2001
Barbara Quint |
Breach of Precedent Is Earth's largest library now in sight? |
Information Today
November 19, 2001
Paula J. Hane |
OCLC Offers to Purchase netLibrary's Assets OCLC announced that it has made an offer to purchase "substantially all the assets of netLibrary and assume certain netLibrary liabilities"... |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
September 2000 |
OCLC Introduces WebExpress, CORC Service OCLC has announced both the release of WebExpress, a gateway to local and remote Z39.50 information resources, and the debut of its Cooperative Online Resource Catalog |
D-Lib
March 2001 |
Clips & Pointers Preservation Metadata for Digital Objects... Museums and the Web 2001 Proceedings... Discussion Papers from the CAMiLEON Project... etc. |
D-Lib
February 2003 |
In Brief Report on the First AHDS Copyright and Digitisation Workshop... Getting a Handle on Federal Information: Persistent Identification Using Handles... Report on the 4th Annual Virtual Reference Desk (VRD) Conference... Multilingual Applications of the DOI: the mEDRA Project... etc. |
JavaWorld
January 2002
Jeff Friesen |
Trash talk, Part 2 This article explores the Reference Objects API, an API that allows your programs to interact with the garbage collector in limited ways... |
Searcher
September 2008
Stephen Abram |
Evolution to Revolution to Chaos? Reference in Transition Those of us who prepare for an emerging new world balance of personal service -- virtual, in-person, and computer-mediated -- will be better prepared than those who wait and see. It's a new Renaissance in libraries. |
Information Today
April 23, 2007
Barbara Quint |
OCLC's WorldCat Local: A Promising Development for Library Patrons All librarians face the challenge of locating copies of hard-to-find books for patrons. If successful, this new pilot project could supply librarians everywhere with an invaluable service. |
Information Today
July 29, 2010 |
U.S. Public Libraries Can Provide High Schools with Free Credo Reference Access Recognizing the increasing burden on public libraries to support the research needs of students at local schools, Credo Reference will be made available to a library's local public high school(s). |
Information Today
November 24, 2008
Barbara Quint |
The Wisdom of Crowds of Librarians Is on the Way--In Time: Reference Extract Experts from three top library and information science institutions have begun a process that they promise will lead to a new search engine with a new infrastructure designed to emphasize authoritative content. |
Information Today
June 28, 2010
Barbara Quint |
Knock, Knock! OCLC at the Door With WorldCat Direct OCLC, the library vendor run by librarians, continues to push its services and the services of the libraries it serves into a more demanding user environment. |
Information Today
May 12, 2008 |
Altarama Acquires Docutek's Virtual Reference Librarian plus Business The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by more than 200 academic, public, special, and school libraries, and consortia. |
Information Today
September 4, 2007 |
Call for Librarians to "Slam the Boards" on Sept. 10 To raise library services awareness, librarians are being urged to "slam the boards," such as Yahoo! Answers, Amazon's Askville, The Wikipedia Reference Desk, and others -- answering as many questions as they can using authoritative sources. |
Information Today
June 17, 2010 |
ABC-CLIO eBooks Available Through Gale Virtual Reference Library "By adding these titles to Gale Virtual Reference Library, we are expanding our reach and are providing librarians, students, and researchers with greater access to our ebooks," says Tom Fitzgerald, ABC-CLIO's vice president of sales. |
D-Lib
October 2007 |
In Brief EMC Heritage Trust Project Awards... Investigating overlay journals: introducing the RIOJA Project... Bungee View: An open-source visualization-based interface to search, browse, and data-mine image collections... etc. |
Information Today
December 2000
Tom Hogan |
IT Interview: Jay Jordan Settles In at OCLC Jay Jordan became president and CEO of OCLC about 2 years ago, following the retirement of K. Wayne Smith, who had achieved living legend status during his 10-year tenure---a tough act to follow... |
D-Lib
Nov/Dec 2015 |
In Brief and In the News OCLC prints last library catalog cards... VRA Core RDF Ontology available for review... ALA awarded IMLS grant for IFLA 2016 Congress Fellowships... |
Information Today
February 11, 2010 |
AskColorado Goes Live With InstantService Colorado's statewide virtual reference cooperative, AskColorado, debuted its revamped service using new software from InstantService, a Seattle-based company that provides integrated chat, email, and knowledgebase solutions to businesses and call centers. |
Information Today
November 12, 2015 |
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services. |
D-Lib
September 2001 |
Clips and Pointers Building and Sustaining Digital Collections... Trust in Cyberspace... Selection and Presentation of Commercially Available Electronic Resources... Attributes of a Trusted Digital Repository... Feasibility Study for a National Union Catalogue for the UK... etc. |
D-Lib
February 2001 |
Clips and Pointers Standards for Electronic Publishing: An Overview was written to inform librarians about the challenges of managing electronic publications... Changing Trains at Wigan: Digital Preservation and the Future of Scholarship examines the impact of the emerging digital landscape on long term access... etc. |
ONLINE
Sep/Oct 2002
George R. Plosker |
Conducting User Surveys: An Ongoing Information Imperative Remaining relevant to users is critical to library survival. What better way both to ascertain what users desire and to inform them of capabilities they are unaware of or don't use? Practical tips and suggestions on how to go about doing such a survey |
Information Today
June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection. |
