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Inc.
January 2006 |
Live Aid There are scores of live-chat vendors, and finding the right one can be tricky. Here are three options to suit your various needs.   |
CRM
November 17, 2011 |
Provide Support Introduces Social Media Chat Service for Facebook A new social media customer service application from Provide Support allows owners of corporate, association, and non-profit Facebook pages to offer live chat service to their visitors. |
PC Magazine
November 28, 2007
Matthew D. Sarrel |
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business. |
InternetNews
June 9, 2010 |
Demandbase, LivePerson Tailor Real-Time Chat The combination of Demandbase's Real-Time ID service and LivePerson's chat platform is designed to streamline online sales and support efforts. |
CRM
October 2010
Juan Martinez |
How Can I Help You? Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? |
InternetNews
December 24, 2003
Robyn Greenspan |
Chatters Quieting Down While other forms of communication grow at explosive rates, chat room participation plateaus. |
The Motley Fool
August 4, 2006
Stephen Ellis |
LivePerson Continues to Chatter This small software company helps giant ones increase their business. Investors may want to keep their eye on this one for now. |
Entrepreneur
March 2006
Catherine Seda |
One Last Thing Want to annoy customers who visit your website? Use an entry pop-up. Want them to stay or come back later? Try a well-timed exit pop-up. |
Inc.
January 2006
Ellen Neuborne |
May I Help You? New live-chat software helps Web merchants convert browsers into buyers. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
Inc.
December 1, 2009 |
Converting Web Traffic Into Sales Leads How to use tools like Google Analytics and Demandbase to boost online lead generation. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
AFP eWire
June 13, 2005 |
Website Back to Basics: Site Search A search field is more than a convenient tool for web visitors. It is a fundamental component of the visitor/donor experience because it is a window on visitor needs and desires. |
Entrepreneur
December 2007
Amanda C. Kooser |
Widgets That Wow These nifty tools add oomph to your website. The best part? They won't break your budget. |
CRM
September 9, 2011 |
Live Chat Software Is Now Integrated with Microsoft Dynamics CRM Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version. |
Search Engine Watch
February 7, 2006
Chris Sherman |
Google Integrates Chat with Gmail Continuing its push into communications products and services, Google has incorporated a chat client into Gmail, blending the best features of both technologies. |
CRM
May 2014
Leonard Klie |
Snapfish Finds Live Chat a Snap for Customers and Agents Photo-sharing site uses Live Person to help members with design projects. |
Inc.
November 1, 2009 |
First Person: Google Talk Smart ROI Consulting's Kevin Hill on the benefits of Google Talk for business. |
CRM
September 28, 2011 |
Chat Sessions at a Glance Glance Networks partners with LivePerson to provide integrated screen sharing during sales and support chat sessions. |
Entrepreneur
February 2007
Catherine Seda |
Lost and Found Don't leave your website visitors in the dark. Find new customers by turning your error page into a marketing message. |
AFP eWire
January 20, 2004 |
Making Your Website Work With Your Fundraising Plan How can I get more supporters and potential donors to visit our organization's website? How can I make our website more interactive? Will our website look funny in different browsers or on a Mac? Answers to these questions and more |
CRM
February 14, 2012 |
Get Satisfaction Teams Up with Velaro The partnership between Velaro and Get Satisfaction brings together live chat, social community platform, and knowledge base technologies. |
CRM
July 18, 2014
Zach Steindler |
Pair Live Chat with HelpdeskCRM Software Combining the two can unlock both solutions' full potential. |
U.S. Banker
February 2002
Mark Bruno |
Chat while you bank At the Retail Delivery Show in Anaheim, technologists were bubbling with ideas about how to change automation in banking... |
PC Magazine
October 1, 2003
Jay Munro |
Listen In on Chats Online predators pose many dangers to teens and tweens, especially in real-time chat. NetNanny Chat Monitor 2.0 was designed to help parents deal with such threats. |
Entrepreneur
April 2006
Catherine Seda |
Coming On Strong You want your website visitors' contact information. But is requiring registration causing you to lose prospects instead of gaining them? |
InsideFlyer
October 2005 |
Chat is Back FlyerTalk Live!'s fall chat session, with executives from the Southwest Airlines Rapid Rewards program, will take and answer questions from members. |
CRM
January 1, 2006 |
The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums. |
Search Engine Watch
October 6, 2010
Kevin Gibbons |
5 Ways to Increase Your Website's Revenue Your website might be generating revenue for your business, but could it be doing even better? |
InternetNews
January 22, 2004
Janis Mara |
Scion to Younger Buyers: Wanna Chat? The Toyota brand is using live chat on the Scion Web site to lure Gen Y-ers, as it prepares for a national roll-out. |
CRM
April 2015
Oren Smilansky |
Can Chat Apps Stimulate Mobile Commerce? With applications from Line and WeChat taking hold, companies vie for a piece of the e-commerce pie. |
Bank Technology News
November 2008
Glen Fest |
Getting Sightseers to Stick Around For the hundreds of millions of visitors who navigate directly to major bank Web sites, the industry has struggled to devise a capture strategy that brings in a significant number of conversions. |
Entrepreneur
May 2007
Gwen Moran |
Welcome, Visitors Get your own web spokesperson. |
Entrepreneur
July 2005
Catherine Seda |
Spill the Beans If you share free information with potential customers, they're more likely to remember you when it's time to buy. |
PC World
May 24, 2001
Tom Spring |
Who's Reading Your Instant Messages? Privacy advocates warn of greater vulnerability as popular application migrates to more devices... |
Entrepreneur
June 2007
Catherine Seda |
Rave Reviews On the web, customer testimonials speak louder than advertising. |
Entrepreneur
September 2009
David Port |
How to Make Your Website Really Sell The best advice for converting visitors to your company's website into real revenue. |
Home Theater
January 26, 2010
Mark Fleischmann |
Samsung Creates Streaming Help Channel Samsung has launched a streaming channel to help consumers use the company's products. |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
CRM
February 14, 2014
Nikhil Govindaraj |
Easier Customer Service Increases Consumer Satisfaction Pushing a button for service is becoming a growing reality. |
Entrepreneur
November 2008
Heather Clancy |
Social Marketing Make friends in all the right places online, and watch your site's traffic soar. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Fast Company
September 2000
Gina Imperato |
Let's Surf the Web Together The Internet is supposed to be all about community. But visiting sites has been a solitary pursuit -- until now. New browser tools allow "tour leaders" to take groups to interesting sites and let users create "trails" to track their journey. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Drugstore.com RightNow Technologies is helping Drugstore.com get better at making its customers look good. |
Entrepreneur
February 2009
Lindsay Holloway |
Lingo for Thriving in a Web Economy The language of technology moves as fast as the technology itself. Here's a roundup of the latest terms. |
InternetNews
April 1, 2009
David Needle |
Socialtext, Zoho Get More Chatty For a Reason Companies unveil new messaging and update options at Web 2.0 Expo. |
CRM
December 2014
Tye Pemberton |
Ninewest.com Combats Cart Abandonment with LivePerson Digital Engagement Solutions LiveEngage increases online conversion rates and order value for women's shoe company. |
Entrepreneur
April 2010
Nicholas Chilenko |
It's In the Way That They Use It Website design and usability are critical to converting eyeballs to sales for small business. |
CRM
March 13, 2012 |
Evangelyze Communications Releases SmartChat R3 The live Web chat application is tailored for use with Microsoft Lync and Lync Online. |
PC Magazine
March 24, 2006
Oliver Kaven |
ClearOne Chat 50 The ClearOne Chat 50 is a great USB-connected personal speakerphone with very good audio quality for Skype or any other telephony app, as well as your cell phone. |
