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Fast Company
September 2000
Gina Imperato |
Follow Me to the Web Here's our comparison of five tools, each of which makes the Web a less lonely place to surf.   |
Macworld
April 4, 2005
Mathew Honan |
Instant-messaging software Indeed, iChat, AOL, MSN and Yahoo instant messenger applications are all free for your Mac. That doesn't mean they're all the same. Here's an in-depth look at why. |
PC World
May 24, 2001
Tom Spring |
Who's Reading Your Instant Messages? Privacy advocates warn of greater vulnerability as popular application migrates to more devices... |
PC World
March 2004
Scott Spanbauer |
A Grown-Up's Guide to Instant Messaging Here is an overview of available IM services and software, along with some commonsense advice on how to safeguard your privacy and security while you're using them. |
PC World
April 13, 2001
Joel Strauch |
Cross-Platform Blabber With Jabber's Instant Messenger Talk to other instant-messaging users on other systems with JIM... |
InternetNews
April 8, 2009
David Needle |
Google, Yahoo Have a Message for iPhone Users Yahoo updates Messenger for the iPhone, while Google bows a new version of Gmail for mobile. |
PC Magazine
October 1, 2003
Jay Munro |
Listen In on Chats Online predators pose many dangers to teens and tweens, especially in real-time chat. NetNanny Chat Monitor 2.0 was designed to help parents deal with such threats. |
Linux Journal
May 1, 2007
Marcel Gagne |
Cooking with Linux - When Ajax Held the World on His Shoulders How to install Ajax-based chat programs GroChat and AjaxChat on your webserver. |
PC World
November 2003
Victor R. Garza |
Secure Instant Messages Zone Labs' IMsecure Pro is must-have software for security-minded IM users. |
Macworld
January 2002
Mel Beckman |
MacPopUp, SnapTalk Spark Instant Messages Kanex Group's MacPopUp 2.6 and Glass Bead Software's SnapTalk 2.0 are two inexpensive utilities that let colleagues or small workgroups exchange e-mail-like instant messages over a LAN... |
PC World
October 22, 2001
Tom Spring |
Yahoo Funks Up Messaging Instant Messenger gets noisy, colorful update featuring animated themes... |
PC World
April 30, 2001
Joel Strauch |
Swap Instant Messages Outside Your Service Jabber Instant Messenger bridges digital gaps... |
Inc.
June 10, 2002
Anne Stuart |
IM Product Sampler A list of free and commercial-grade IM products. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
Entrepreneur
May 2009
Francine Kizner |
The New Era of IM Instant messaging has come a long way since the days of in-network AIM chatting. |
AskMen.com
Sunder Ramachandran |
Business Chat Etiquette Online chat is quickly emerging as an effective tool for business communication. But there is etiquette to be maintained. |
Entrepreneur
March 2005
Catherine Seda |
Go Live They've got questions, you've got answers. Now you can reach out to your prospects and keep them happy with live chat on your site. |
CRM
October 2010
Juan Martinez |
How Can I Help You? Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? |
InternetNews
April 1, 2009
David Needle |
Socialtext, Zoho Get More Chatty For a Reason Companies unveil new messaging and update options at Web 2.0 Expo. |
Inc.
November 1, 2009 |
First Person: Google Talk Smart ROI Consulting's Kevin Hill on the benefits of Google Talk for business. |
InternetNews
November 11, 2008
David Needle |
Picture This: Video for Gmail Google adds both video and voice features to its Gmail service. |
CRM
July 18, 2014
Zach Steindler |
Pair Live Chat with HelpdeskCRM Software Combining the two can unlock both solutions' full potential. |
InternetNews
December 24, 2003
Robyn Greenspan |
Chatters Quieting Down While other forms of communication grow at explosive rates, chat room participation plateaus. |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
Search Engine Watch
February 7, 2006
Chris Sherman |
Google Integrates Chat with Gmail Continuing its push into communications products and services, Google has incorporated a chat client into Gmail, blending the best features of both technologies. |
The Motley Fool
June 20, 2006
Alyce Lomax |
Yahoo! Plugs In Given the highly competitive instant messaging field, it's easy to see why investors might have disregarded Yahoo!'s ability to benefit from IMs. |
Search Engine Watch
October 30, 2010
Donna Desborough |
Mingling In Virtual Worlds Last week I talked about games within Second Life that you could play. In theory all of these games can be social, but just how do you get social through a game? It's much easier than you might think. |
The Motley Fool
June 13, 2006
Alyce Lomax |
AOL: Talk of the Town AOL's trying to jazz up its chat client -- for good reason. |
U.S. Banker
February 2002
Mark Bruno |
Chat while you bank At the Retail Delivery Show in Anaheim, technologists were bubbling with ideas about how to change automation in banking... |
CRM
June 2015
Oren Smilansky |
Zendesk Readies Facebook Messenger for Customer Service When reaching out to customers through social media, companies need to tread a fine line |
CRM
May 2014
Leonard Klie |
Snapfish Finds Live Chat a Snap for Customers and Agents Photo-sharing site uses Live Person to help members with design projects. |
InternetNews
February 10, 2010 |
Microsoft Live Messenger Tops 300M Users Worldwide use continues to grow for the software giant's venerable instant messaging platform. So what's the problem? |
T.H.E. Journal
August 2001
Alvin Y. Wang & Michael H. Newlin, University of Central Florida |
Online Lectures: Benefits for the Virtual Classroom Most Web-based courses rely primarily on asynchronous communication to deliver course information to students. With this form of interaction, instructors and students do not interact simultaneously. Most courses would benefit from the addition of synchronous communication... |
CRM
February 14, 2014
Nikhil Govindaraj |
Easier Customer Service Increases Consumer Satisfaction Pushing a button for service is becoming a growing reality. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
PC World
January 2004
Anne Kandra |
Should Parents Become Big Brother? New software allows parents to control virtually everything children do online. |
InternetNews
October 13, 2005
Tim Gray |
Yahoo Bars Illicit Chat Rooms Pressure from state Attorneys' General offices leads to the company's actions. |
