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CRM
July 18, 2014
Zach Steindler |
Pair Live Chat with HelpdeskCRM Software Combining the two can unlock both solutions' full potential.   |
PC Magazine
October 1, 2003
Jay Munro |
Listen In on Chats Online predators pose many dangers to teens and tweens, especially in real-time chat. NetNanny Chat Monitor 2.0 was designed to help parents deal with such threats. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
CRM
October 2010
Juan Martinez |
How Can I Help You? Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? |
Entrepreneur
March 2005
Catherine Seda |
Go Live They've got questions, you've got answers. Now you can reach out to your prospects and keep them happy with live chat on your site. |
InternetNews
December 24, 2003
Robyn Greenspan |
Chatters Quieting Down While other forms of communication grow at explosive rates, chat room participation plateaus. |
The Motley Fool
April 1, 2004
Selena Maranjian |
How to Bank Online It can be easier than using a traditional bank, and you might earn more on your money. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
Home Theater
January 26, 2010
Mark Fleischmann |
Samsung Creates Streaming Help Channel Samsung has launched a streaming channel to help consumers use the company's products. |
The Motley Fool
September 7, 2005 |
How to Bank Online Consider online banking to save time, trouble, and money. Here are some tips. |
PC Magazine
November 28, 2007
Matthew D. Sarrel |
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business. |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
Bank Systems & Technology
January 26, 2010
Penny Crosman |
Online Banking Customers Expect Fast Website Performance, Survey Finds 57% expect bank websites to load in two seconds or less. |
InternetNews
June 9, 2010 |
Demandbase, LivePerson Tailor Real-Time Chat The combination of Demandbase's Real-Time ID service and LivePerson's chat platform is designed to streamline online sales and support efforts. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Drugstore.com RightNow Technologies is helping Drugstore.com get better at making its customers look good. |
U.S. Banker
August 2001
Mark Bruno. |
Technology Demand is There, But Spiel Must be Real Banks re-evaluate spending on technologies such as online banking, e-wallets, etc. |
Search Engine Watch
October 30, 2010
Donna Desborough |
Mingling In Virtual Worlds Last week I talked about games within Second Life that you could play. In theory all of these games can be social, but just how do you get social through a game? It's much easier than you might think. |
Bank Technology News
May 2003 |
By The Numbers When it comes to customer service, bank customers still want to talk to an actual person when they dial into a call center, but that may change. |
Bank Systems & Technology
May 21, 2007
Katherine Burger |
Online Banking Growth Outpacing That of Call Centers, Branches, ATMs, TowerGroup Report Says According to a recent report, online banking is increasing in use at an annual rate of 27% -- compared to 7% for the call center, 1.4% for the branch and only 0.5% for ATMs. |
Bank Technology News
March 2010
Daniel Wolfe |
Channel Surfing When Wells Fargo offered text-message banking services to both online and non-online banking customers in a recent offering, it revealed a major step in distinguishing mobile from Web banking, a goal long discussed and now being put into practice. |
CRM
June 2015
Oren Smilansky |
Zendesk Readies Facebook Messenger for Customer Service When reaching out to customers through social media, companies need to tread a fine line |
Bank Systems & Technology
November 4, 2003
Cynthia Ramsaran |
Online Banking Comes of Age By keeping up to date with demands from online customers, banks finally are seeing increases in Internet traffic. |
The Motley Fool
January 23, 2006 |
All About Online Banking You may not need your bricks-and-mortar branch as much as you thought. |
CRM
September 9, 2011 |
Live Chat Software Is Now Integrated with Microsoft Dynamics CRM Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version. |
Bank Technology News
April 2004
Melissa Solomon |
Easy-to-Use Sites Bring Bank Returns Web initiatives are paying off in terms of customer satisfaction. |
U.S. Banker
December 2010 |
Noted & Noteworthy SunTrust Bank in Atlanta has a prominent mobile banking application. It works on hundreds of handsets-including the Apple iPhone-and is accessible to SunTrust customers on five wireless carriers. |
Bank Technology News
February 2011
Rebecca Sausner |
Corporate Mobile: Where are the Vendors? Mobile banking for corporate customers will be a hot commodity this year. |
InternetNews
November 12, 2010 |
Survey: 1 in 3 Customers Fear Online Banking New survey finds that 31 percent of bank customers avoid online transactions because of security concerns. |
CRM
July 12, 2013
Duke Chung |
Made-to-Order Customer Experiences Why customer service will -- and should -- never be the same. |
CRM
June 2012
David Myron |
Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel." |
Search Engine Watch
February 7, 2006
Chris Sherman |
Google Integrates Chat with Gmail Continuing its push into communications products and services, Google has incorporated a chat client into Gmail, blending the best features of both technologies. |
U.S. Banker
October 2009 |
The 25MPWIB Awards Dinner: A Photo Gallery Pictures of the 25 most powerful women in banking. |
Bank Technology News
July 2005
Shane Kite |
Service On-line: Even House Calls Are A Retention Play Firms ranging from Citibank to Provident are rolling out bells and whistles to save business on the Internet. One institution is even making visits to set up accounts. |
Bank Technology News
July 2010
John Adams |
No Web's Alright KeyBank, whose text messaging vendor is M-Com/Fiserv and who developed its mobile browser and Blackberry app capabilities in house, launched mobile banking last year. |
Teacher Magazine
November 2001
Katharine Dunn |
Computer Confidants A growing number of teachers are connecting in virtual staff rooms.... |
Bank Technology News
April 2003
Mark Bruno |
For Web Relaunches, Functionality is Focus Ring the bell for round two of on-line banking redesigns and relaunches. A new phase of Internet banking emphasizing greater ease-of-use and broader functionality is getting underway. |
PC World
January 2004
Anne Kandra |
Should Parents Become Big Brother? New software allows parents to control virtually everything children do online. |
U.S. Banker
July 2009
Glen Fest |
The Dollars and Sense of Going Mobile Banks that latched onto mobile banking a few years ago were more interested in first-mover advantage than profitability. |
Bank Technology News
May 2002
Karen Epper Hoffman |
Reality Check for Net Banking Vendors Providers of Internet banking solutions are adapting to the slowdown by adopting new strategies... |
Wall Street & Technology
October 20, 2006 |
Automation Finds Investment Bankers A new research note argues that technology is wedging itself into investment banking processes and is, for the betterment of the industry, forcing automation in new-issue deal management. |
CRM
April 2015
Oren Smilansky |
Can Chat Apps Stimulate Mobile Commerce? With applications from Line and WeChat taking hold, companies vie for a piece of the e-commerce pie. |
Bank Technology News
January 2004 |
By The Numbers Almost two-thirds of respondents report their household uses a personal computer to do on-line banking, an activity most prevalent among 18- to 34-year-olds, and which widens with household income. |
U.S. Banker
November 2001
Mark Bruno |
First State Bank of Michigan Taps Horizon USA First State Bank signed a deal with Horizon USA, a Houston-based advertising and marketing firm, which designed 10 online banking kiosks, located in 10 of the bank's branch lobbies... |
InternetNews
June 24, 2005
Tim Gray |
Yahoo Shuts Chat Room Doors Yahoo has closed all of its user-created Internet chat rooms amid fears that adults are using the sites to lure minors into sexual acts. |
Entrepreneur
May 2010
Gwen Moran |
Is Online Banking Safe? Beware the pitfalls of convenience when it comes to conducting transactions via the web. |
Bank Technology News
May 2003
Mark Bruno |
The Anatomy of an Anomaly How a traditional institution like Bank Of America is making huge waves in the internet banking business. |
InternetNews
October 13, 2005
Tim Gray |
Yahoo Bars Illicit Chat Rooms Pressure from state Attorneys' General offices leads to the company's actions. |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
CRM
January 1, 2006 |
The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums. |
The Motley Fool
December 13, 2004 |
Free Checking May Not Be Free It's hard to find fault with free checking, but when you combine it with a bank's other fees and features, the advantage may be outweighed by disadvantages. |
