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PC Magazine
November 28, 2007
Matthew D. Sarrel |
SMB Boot Camp: Give Your Web Site a Human Touch How live chat can help your business.   |
Entrepreneur
March 2005
Catherine Seda |
Go Live They've got questions, you've got answers. Now you can reach out to your prospects and keep them happy with live chat on your site. |
CRM
July 18, 2014
Zach Steindler |
Pair Live Chat with HelpdeskCRM Software Combining the two can unlock both solutions' full potential. |
InternetNews
April 1, 2009
David Needle |
Socialtext, Zoho Get More Chatty For a Reason Companies unveil new messaging and update options at Web 2.0 Expo. |
InternetNews
December 24, 2003
Robyn Greenspan |
Chatters Quieting Down While other forms of communication grow at explosive rates, chat room participation plateaus. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
CRM
September 9, 2011 |
Live Chat Software Is Now Integrated with Microsoft Dynamics CRM Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version. |
InternetNews
November 11, 2008
David Needle |
Picture This: Video for Gmail Google adds both video and voice features to its Gmail service. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Drugstore.com RightNow Technologies is helping Drugstore.com get better at making its customers look good. |
U.S. Banker
February 2002
Mark Bruno |
Chat while you bank At the Retail Delivery Show in Anaheim, technologists were bubbling with ideas about how to change automation in banking... |
CRM
October 2010
Juan Martinez |
How Can I Help You? Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? |
Search Engine Watch
February 7, 2006
Chris Sherman |
Google Integrates Chat with Gmail Continuing its push into communications products and services, Google has incorporated a chat client into Gmail, blending the best features of both technologies. |
InsideFlyer
October 2005 |
Chat is Back FlyerTalk Live!'s fall chat session, with executives from the Southwest Airlines Rapid Rewards program, will take and answer questions from members. |
CRM
August 2011
Leonard Klie |
Changing the Channel Research reveals how consumers will contact customer service within the next two years |
Entrepreneur
May 2009
Francine Kizner |
The New Era of IM Instant messaging has come a long way since the days of in-network AIM chatting. |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
CRM
August 1, 2007
Greg Sanders |
McAfee Automates Online Service McAfee turns to Citrix to leverage chat and remote assistance in the call center. |
Fast Company
David Lumb |
Uber Set To Pilot Same-Day Delivery Service For Retailers Uber is planning to harness its fleet of drivers and UberRush couriers for same-day delivery of merchant goods bought online. |
Information Today
April 1, 2014
Donovan Griffin |
Chat Apps: Six Top Messaging Platforms Post WhatsApp Here's a collection of WhatsApp's peers, some smaller and some larger, that are worth checking out (and getting your friends to check out too). |
CRM
March 2014
Elizabeth Herrell |
Six Customer Service Investments to Consider Emerging technology trends hold great promise. |
PC Magazine
October 1, 2003
Jay Munro |
Listen In on Chats Online predators pose many dangers to teens and tweens, especially in real-time chat. NetNanny Chat Monitor 2.0 was designed to help parents deal with such threats. |
The Motley Fool
August 14, 2006
Alyce Lomax |
AOL Takes Off With Userplane Time Warner's AOL acquires a Web-based chat and IM company. Investors, take note. |
AskMen.com
Sunder Ramachandran |
Business Chat Etiquette Online chat is quickly emerging as an effective tool for business communication. But there is etiquette to be maintained. |
CRM
May 2014
Leonard Klie |
Snapfish Finds Live Chat a Snap for Customers and Agents Photo-sharing site uses Live Person to help members with design projects. |
CRM
January 1, 2006 |
The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums. |
Fast Company
Sarah Kessler |
Yahoo Wants to Make Video Chats More Like Texting The company's newest app, LiveText, addresses these issues with an unexpected solution: video chat with no audio. |
Fast Company
Neal Ungerleider |
An Uber Competitor Is Coming To New York's Taxi Fleet Creative Mobile Technologies, which provides the ubiquitous credit card readers and Taxi TV monitors to half of New York's cabs, has inked a partnership with Arro to hail yellow and green cabs via smartphone. |
