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Entrepreneur
March 2005
Catherine Seda |
Go Live They've got questions, you've got answers. Now you can reach out to your prospects and keep them happy with live chat on your site.   |
CRM
October 2010
Juan Martinez |
How Can I Help You? Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you? |
CRM
December 2014
Tye Pemberton |
Ninewest.com Combats Cart Abandonment with LivePerson Digital Engagement Solutions LiveEngage increases online conversion rates and order value for women's shoe company. |
The Motley Fool
August 4, 2006
Stephen Ellis |
LivePerson Continues to Chatter This small software company helps giant ones increase their business. Investors may want to keep their eye on this one for now. |
CRM
May 2007
Coreen Bailor |
Yackety Clack Text chat is no longer exclusively for the tech-adept, buddy-list teen set -- it's picking up steam as an enterprise touch point to facilitate multichannel strategies for service and sales efforts. |
Inc.
January 2006
Ellen Neuborne |
May I Help You? New live-chat software helps Web merchants convert browsers into buyers. |
InternetNews
June 9, 2010 |
Demandbase, LivePerson Tailor Real-Time Chat The combination of Demandbase's Real-Time ID service and LivePerson's chat platform is designed to streamline online sales and support efforts. |
CRM
November 25, 2011
Lief Larson |
Why Legacy Chat Doesn't Cut It How to better engage customers and enhance your brand in today's digital world where many buyers expect real-time engagement online. |
CRM
July 18, 2014
Zach Steindler |
Pair Live Chat with HelpdeskCRM Software Combining the two can unlock both solutions' full potential. |
CRM
November 17, 2011 |
Provide Support Introduces Social Media Chat Service for Facebook A new social media customer service application from Provide Support allows owners of corporate, association, and non-profit Facebook pages to offer live chat service to their visitors. |
CRM
April 2015
Oren Smilansky |
Can Chat Apps Stimulate Mobile Commerce? With applications from Line and WeChat taking hold, companies vie for a piece of the e-commerce pie. |
CRM
May 2014
Leonard Klie |
Snapfish Finds Live Chat a Snap for Customers and Agents Photo-sharing site uses Live Person to help members with design projects. |
CRM
April 22, 2015
Maria Minsker |
Evergage Integrates Its Real-Time Personalization Tool with Google Analytics The integration makes user experience reporting available on a familiar interface. |
Inc.
December 1, 2009 |
Converting Web Traffic Into Sales Leads How to use tools like Google Analytics and Demandbase to boost online lead generation. |
CRM
February 14, 2012 |
Get Satisfaction Teams Up with Velaro The partnership between Velaro and Get Satisfaction brings together live chat, social community platform, and knowledge base technologies. |
Search Engine Watch
February 7, 2006
Chris Sherman |
Google Integrates Chat with Gmail Continuing its push into communications products and services, Google has incorporated a chat client into Gmail, blending the best features of both technologies. |
CRM
September 9, 2011 |
Live Chat Software Is Now Integrated with Microsoft Dynamics CRM Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version. |
CRM
March 2014
Elizabeth Herrell |
Six Customer Service Investments to Consider Emerging technology trends hold great promise. |
U.S. Banker
February 2002
Mark Bruno |
Chat while you bank At the Retail Delivery Show in Anaheim, technologists were bubbling with ideas about how to change automation in banking... |
CRM
September 28, 2011 |
Chat Sessions at a Glance Glance Networks partners with LivePerson to provide integrated screen sharing during sales and support chat sessions. |
CRM
June 2006
Marshall Lager |
E-commerce Best Practices Make Perfect Commerce is as old as human want -- and e-commerce is growing up. Here are some best practice recommendations: Do's -- Do think about your e-business as a business... Do use customer data... Don'ts: Don't treat online customers as second-class citizens... etc. |
CRM
November 2013
Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
CRM
June 2012
Leonard Klie |
Web Chat and Speech Analytics Are Set to Surge More contact centers will deploy technologies in 2012. |
Inc.
January 2006 |
Live Aid There are scores of live-chat vendors, and finding the right one can be tricky. Here are three options to suit your various needs. |
CRM
December 10, 2012
Judith Aquino |
Moxie Software Rolls Out Social Chat App for Facebook Engage+ analyzes users' Facebook profile data for personalized interactions. |
InternetNews
December 24, 2003
Robyn Greenspan |
Chatters Quieting Down While other forms of communication grow at explosive rates, chat room participation plateaus. |
CRM
November 5, 2015
Marge Connelly |
Bigger Data vs. Smarter Data? Smarter Wins Mining customer interactions for compelling insights can drive big gains. |
CRM
March 2010
Jessica Tsai |
The 2010 CRM Service Awards: The Service Elite - Drugstore.com RightNow Technologies is helping Drugstore.com get better at making its customers look good. |
CRM
October 25, 2011 |
Sword Ciboodle Leverages SAS Analytics in New Intelligent Contact Center New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution. |
CRM
April 23, 2015 |
AnswerDash Launches New Web Analytics Features AnswerDash Analytics provide instant insight into Web users' behavior. |
CRM
July 2011
Paul Korzeniowski |
eSurvivor: Commerce Challenge Why are so many longstanding brands teetering on the brink of oblivion? Quite simply, the continued growth of e-commerce has dramatically changed how products are marketed, sold, and serviced. |
U.S. Banker
May 2011
Alexander Hesse |
Moving Beyond the Digital Stone Age Despite the fact that the online channel is more than a decade old, most retail financial services companies have yet to make full use of its potential. |
CRM
December 2009
Christopher Musico |
Chatty-Chatty Makes a Bang-Bang Online Experience Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM. |
PC Magazine
October 1, 2003
Jay Munro |
Listen In on Chats Online predators pose many dangers to teens and tweens, especially in real-time chat. NetNanny Chat Monitor 2.0 was designed to help parents deal with such threats. |
CRM
January 26, 2004
Patrick O'Neal |
Customers Prefer Self-Service When companies empower customers to transact how they want, when they want, the majority of customers will choose the lowest cost option.. |
CRM
April 2013
Leonard Klie |
Market Focus: Automotive Dealers Go Digital Auto sellers respond to customers with online options. |
CRM
January 1, 2006 |
The Pulse: What Web Support Service Will Your Organization Implement in the Next 12 Months as Part of Its Online Self Service Initiative? This reader poll shows businesses plan to implement new Web support services such as natural language search, chat and forums. |
CRM
November 11, 2011 |
IceWarp Launches a Multilingual Web Site Visitor Interaction Tool LiveWebAssist provides a fully mobile, device-agnostic, and secure CRM chat application. |
InsideFlyer
October 2005 |
Chat is Back FlyerTalk Live!'s fall chat session, with executives from the Southwest Airlines Rapid Rewards program, will take and answer questions from members. |
CRM
September 2013
Leonard Klie |
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. |
CRM
March 13, 2012 |
Evangelyze Communications Releases SmartChat R3 The live Web chat application is tailored for use with Microsoft Lync and Lync Online. |
CRM
March 2014 |
The 2014 CRM Elite Being able to leverage the latest technologies is a key skill for today's most resourceful and successful companies. Though our Service Elite Award winners may operate in diverse industries, they make the most of innovative solutions. |
Entrepreneur
May 2009
Employee X |
Why Employees Need a Break Checking personal e-mail, the latest news headlines or making personal phone calls does not a slacker make. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
Inc.
November 1, 2009 |
First Person: Google Talk Smart ROI Consulting's Kevin Hill on the benefits of Google Talk for business. |
The Motley Fool
February 14, 2007
Tom Taulli |
LivePerson Stayin' Alive The software developer has had a nice rally since August, going from $3.71 to $6.23. But to keep things moving, it will need to find more growth -- which likely means buying companies. Investors, take note. |
CRM
October 2010
Lauren McKay |
Proactive: Take the Initiative Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences. |
InsideFlyer
April 2009 |
Jenn, Alaska's Virtual Assistant Since she was introduced to alaskaair.com a year ago, Jenn has been asked more than 3.4 million questions during nearly 1.5 million chat sessions. |
CRM
November 2015
Leonard Klie |
How Amazon and Salesforce.com Are Shaping Mobile Customer Support Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps |
PC Magazine
March 24, 2006
Oliver Kaven |
ClearOne Chat 50 The ClearOne Chat 50 is a great USB-connected personal speakerphone with very good audio quality for Skype or any other telephony app, as well as your cell phone. |
