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D-Lib
February 2003
Jeffrey T. Penka |
The Technological Challenges of Digital Reference: An Overview This discussion of technological challenges associated with digital reference focuses on challenges libraries face in establishing and supporting an efficient, patron-focused digital reference service, based on library values.   |
D-Lib
Jul/Aug 2002
Sayeed Choudhury |
A Framework for Evaluating Digital Library Services This article provides an overview of evaluation studies for libraries, a brief introduction to the CAPM Project, a description of the theoretical background for the CAPM methodology and, finally, a discussion of the implementation of the methodology for the CAPM Project. |
D-Lib
Jul/Aug 2011
Gerolimos & Konsta |
Services for Academic Libraries in the New Era The aim of this paper is twofold. The primary focus is to research and document the integration of services based on the web into the framework of academic libraries. |
Searcher
August 2002
Cynthia L. Shamel |
Building a Brand: Got Librarian? Librarians need to do a better job of getting their message out (and conveying a sense of their usefulness) to the business community at large. |
ONLINE
Nov/Dec 2003
George R. Plosker |
The Information Industry Revolution: Implications for Librarians Does the word "library" adequately convey the utility and value of what librarians, and in this case, corporate or special librarians, contribute to their organizations? |
D-Lib
April 2000
Suzanne Cohen, John Fereira, Angela Horne, Bob Kibbee, Holly Mistlebauer, & Adam Smith |
MyLibrary: Personalized Electronic Services in the Cornell University Library Library users who are Web users expect customization and interactivity. MyLibrary is a Cornell University Library initiative to provide numerous personalized library services to Cornell University students, faculty, and staff. |
D-Lib
Nov/Dec 2011
Michalis Gerolimos |
Academic Libraries on Facebook: An Analysis of Users' Comments This paper examines users' comments on the Facebook pages of 20 American academic libraries and subdivides them into 22 categories. |
D-Lib
September 2006
Choi & Rasmussen |
What Is Needed to Educate Future Digital Librarians: A Study of Current Practice and Staffing Patterns in Academic and Research Libraries Digital libraries are the future of academic and research institutions, and digital professionals will be required to have more breadth and depth of knowledge and skills across the dimensions of traditional library knowledge, technology, and human relations. |
Searcher
August 2002
Chris Dobson |
Beyond the Information Audit Checking the health of an organization's information system. |
D-Lib
February 2003
Barth & Bejune |
The Virtual Reference Librarian's Handbook, by Anne Grodzins Lipow Instead of advocating a 'one-size-fits-all' approach to virtual reference planning, Lipow has created a set of questions and exercises that help guide librarians through the maze of complex issues surrounding the extension of a library's current reference services into the virtual realm. |
D-Lib
February 2003
White et al. |
Evaluation of Chat Reference Service Quality: Pilot Study This article reports on a pilot study. The pilot will inform the methods for a larger, evaluative study of the quality of chat reference service. The study will look at several aspects of chat-based reference service from the information seeker's perspective. |
D-Lib
May/Jun 2010
Xihui Zhen |
Overview of Digital Library Development in China The greatest challenges for Chinese national digital library projects are digital resource construction and a design of services provision. |
D-Lib
November 2001
John C. Matylonek |
Organizing Ready Reference and Administrative Information with the Reference Desk Manager As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful... |
D-Lib
February 2003
R. David Lankes |
Current State of Digital Reference in Primary and Secondary Education This paper examines the domain of digital reference services for and by the primary and secondary education community. Data is provided to demonstrate the current understanding of education question types and education users in digital reference. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
D-Lib
June 2000
Diane Nester Kresh |
Offering High Quality Reference Service on the Web Today's researchers need to find quickly information that is usable, relevant, authoritative and verifiable. To meet that need, libraries must adapt our traditional strengths of acquiring, describing, and serving information to an environment that is not bound by time or physical place... |
D-Lib
April 2007 |
Setting the Foundations of Digital Libraries: The DELOS Manifesto The DELOS Network of Excellence on Digital Libraries now envisions a Digital Library as a tool at the center of intellectual activity having no logical, conceptual, physical, temporal, or personal borders or barriers to information. |
ONLINE
Nov./Dec. 2006
Marydee Ojala |
The HomePage - Perspectives, Perceptions, and Periscopes Librarians share the same perspective when naming their type of library. Perceptions of libraries, however, differ, depending on perspective. |
D-Lib
October 2000
Carol Hansen Montgomery |
Electronic Journal Collections Measuring the Impact of an Electronic Journal Collection on Library Costs: A Framework and Preliminary Observations... |
ONLINE
November 2000
Mick O'Leary |
Grading the Library Portals The ideal library portal will have the most thorough coverage possible in several areas of the library profession for all types of libraries... |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
Searcher
August 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Another Look at Virtual Reference, Part 1 Add it all up and one can see that virtual reference built on chat technology is a pretty expensive proposition. |
Information Today
June 10, 2002
Barbara Quint |
QuestionPoint Marks New Era in Virtual Reference QuestionPoint stems from an arrangement between the Library of Congress' Public Service Collections Directorate and OCLC to provide libraries with access to a growing collaborative network of reference librarians in the U.S. and around the world. |
D-Lib
July 2001
Hans Roes |
Digital Libraries and Education: Trends and Opportunities This article attempts to identify strategic issues for libraries wishing to pursue a more active policy with regard to the changes affecting higher education due to the increased use of information and communication technologies... |
Information Today
November 12, 2015 |
OCLC Research Shares Patron Behavior Study Findings It offers an overview of user-behavior findings for librarians, information scientists, and library and information science students and researchers so they can plan for future user-centered library services. |
D-Lib
August 2006
Lavoie, Henry & Dempsey |
A Service Framework for Libraries As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts. |
D-Lib
Jul/Aug 2011
Robert A. Schrier |
Digital Librarianship & Social Media: the Digital Library as Conversation Facilitator One of the ways digital librarians can cultivate a broader awareness of their collections is through social networking. |
Searcher
September 2004
Coffman & Arret |
To Chat Or Not to Chat --- Taking Yet Another Look at Virtual Reference, Part 2 Chat reference has not turned out to be the panacea many libraries hoped for. Our funds are too limited and our reference and basic library services far too important to squander money on services that don't work. |
D-Lib
Jul/Aug 2009
Khoo, Buchanan & Cunningham |
JCDL 2009 Workshop Report Lightweight user-friendly evaluation knowledge for digital librarians. |
Searcher
April 2012
Steve Coffman |
Feature: The Decline and Fall of the Library Empire The past 30 years of library history is littered with projects and plans and sometimes just dreams of ways the library might play a more pivotal role in the digital revolution that continues to transform the information landscape around us. |
Information Today
June 16, 2003
Barbara Quint |
LSSI Sells Virtual Reference Operation to Tutor.com LSSI (Library Systems and Services, Inc.) has sold its Reference Division to Tutor.com, an online homework help and educational service. The acquisition includes LSSI's Virtual Reference ToolKit, Web Reference Services, and Integrated Reference Management System with RefTracker. |
Information Today
June 27, 2011
Barbie E. Keiser |
EPA Releases Its National Library Network Strategic Plan FY2012-2014 This is a 3-year strategic plan which addresses four key areas -- EPA library network governance, services, collections (electronic and physical), and communications outreach and training. |
ONLINE
May/Jun 2003
Mick O'Leary |
QuestionPoint Fortifies Libraries in Internet Age QuestionPoint puts the collective expertise of libraries around the world at the service of an individual reference question. It promises to help libraries regain "information market share" from the public Web. |
D-Lib
Jul/Aug 2011 |
In Brief SEALS: Semantic Evaluation at Large Scale... Bill & Melinda Gates Foundation Access to Learning Award 2012... New library study: demand up for technology, budget cuts limit access... |
D-Lib
July 2001 |
Clips and Pointers Report to the President on Digital Libraries: Universal Access to Human Knowledge... Report on the NISO Workshop on Networked Digital Reference Services... National Library of Australia Electronic Information Resources Strategies and Action Plan... etc. |
D-Lib
Nov/Dec 2015
Sam Searle |
Using Scenarios in Introductory Research Data Management Workshops for Library Staff This case study describes the inclusion of a scenario-based group learning activity in introductory research data management workshops for librarians at two Australian universities |
Searcher
March 2011
Matarazzo & Pearlstein |
Survival Lessons for Libraries: Educating Special Librarians -- "The Past Is Prologue" When we began writing this series of articles addressing survival lessons for special libraries, we had more questions than answers; this is still the case. |
Information Today
July 21, 2008
Barbara Quint |
Voters and Public Library Funding: An OCLC Market Research Report Public libraries are in trouble. Costs and demands for their services continue to rise, while revenue and support for maintaining, much less increasing, financial support continue to sink. |
D-Lib
November 2001
Jola G.B. Prinsen |
A Challenging Future Awaits Libraries Able to Change Highlights of the International Summer School on the Digital Library... |
D-Lib
March 2003 |
Clips and Pointers Preserving Our Digital Heritage: Plan for the National Digital Information Infrastructure and Preservation Program... Report Examines Copyright Issues in Digital Archiving, Council on Library and Information Resources... Surveying the Digital Future: Year Three... etc. |
D-Lib
October 2009
R.S.R. Varalakshmi |
Curriculum for Digital Libraries: An Analytical Study of Indian LIS Curricula To make digital information management a reality, Library and Information Science education programs in India now include digital library courses in their syllabi. |
Information Today
May 2002
Ana Arias Terry |
Ninth National PLA Conference The Public Library Association, an organization with more than 9,000 members, hosted nearly 7,900 participants and 400 exhibitors at its national conference in Phoenix. I found the programs educational and the general session keynote speech an unexpected treat... |
D-Lib
May/Jun 2011 |
In Brief and In the News A new step toward digital library foundations... Scholarly reading and the value of library resources... Reposit: positing a new kind of repository deposit... |
D-Lib
March 2003
Susan Gibbons |
Building Upon the MyLibrary Concept to Better Meet the Information Needs of College Students Librarians cannot afford to be complacent in the knowledge that college students consider it easier to find resources using the Internet than by using the library. |
D-Lib
December 2006
Manduca et al. |
Digital Library as Network and Community Center: A Successful Model for Contribution and Use Some key approaches that have been successful for the Science Education Resource Center at Carleton College (SERC) in engaging geoscience educators, both as contributors and users in the Teach the Earth library. |
Information Today
February 3, 2015
Brandi Scardilli |
Five Librarian Bloggers to Follow If you already know about these passionate authorial librarians, read on for some insight into why they started their blogs and what advice they'd give to those thinking about blogging. |
T.H.E. Journal
December 2005
Chris Balsano |
School Libraries Go Interactive An Illinois high school library uses online forms to stay in contact with the needs and requests of students and teachers. |
D-Lib
Jan/Feb 2009 |
In Brief Contributors offer updates on various digital library research and initiatives. |
D-Lib
February 2003
Janes & Silverstein |
Question Negotiation and the Technological Environment People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense. Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible. |
D-Lib
Nov/Dec 2015
Chapman et al. |
Developing Best Practices in Digital Library Assessment: Year One Update In the face of limited resources and increasing demand for online access to digital library content, we need to strategically focus our efforts and better understand users, impact, and associated costs. |
