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CIO
May 15, 2002
Lafe Low |
Seven Tips for Developing Value Metrics Rolling out an IT valuation methodology across an enterprise or even within an IT department is a major undertaking. Laying the groundwork, determining the right metrics and the right amount of metrics, and getting the staff involved are all critical to a project's success...   |
IndustryWeek
May 3, 2010 |
Lessons Learned from IW's Best Plants Conference: Choosing Metrics for Lean Talan Products shares its selection process. |
CRM
October 18, 2004
Joshua Weinberger |
Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers. |
CRM
October 1, 2009
Lauren McKay |
Mistaken Metrics They say you can't manage what you can't measure. But what if you're using the wrong ruler? |
CRM
May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. |
CRM
November 11, 2011
Leonard Klie |
Companies Fail the Test with Metrics New research from the Temkin Group suggests that while executives at many companies feel they are doing a good job with their customer experience metrics, very few of them are actually passing the test. |
IndustryWeek
January 20, 2010
Steve Minter |
Measuring the Success of Lean As manufacturers adopt lean principles the process inevitably involves developing metrics for measuring their progress. Selecting the best mileposts for the never-ending journey. |
IndustryWeek
May 1, 2008
John Teresko |
Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'. |
CIO
October 1, 2003
Jack Keen |
Wanted: Metric Skeptics Accepting vague or irrelevant numbers for project value can lead to bad IT spending decisions. |
IndustryWeek
October 19, 2011 |
Do Performance Metrics Boost Performance? Survey results show a majority of manufacturers employ performance metrics to improve their performance. |
Entrepreneur
December 2008
Chris Penttila |
Know Your Return on Innovation Endless ideas and prototypes don't mean anything if they're sitting on shelves. Get your innovations out there, and then get tracking. |
CFO
June 1, 2007
Scott Leibs |
Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts. |
Search Engine Watch
November 23, 2009
Ron Jones |
Measuring Success 101, Part 1 Defining a goals and objectives, identifying the right tools and data to analyze, and defining the staff and time needed to track the success metrics are crucial elements for measuring success. |
HBS Working Knowledge
October 4, 2004
Marc J. Epstein |
Start to Measure Your E-commerce Success This excerpt from the visiting professor's new book, "Implementing E-commerce Strategies: A Guide to Corporate Success after the Dot.Com Bust," shows how survivors of the dot-com fallout can put metrics to good work. |
Search Engine Watch
November 15, 2010
Nathan Linnell |
Building a Social Media Predictive Model After defining your social media goals and objectives, you need to begin to understand what it will take to meet them. Here's how to create a model that will help lead you to social media success. |
CIO
July 16, 2010 |
Team Up for Business Value In this CIO 100 Award-winning initiative, Hess CIO Jeff Steinhorn created metrics and governance with vendors to boost outsourcing value. |
IndustryWeek
October 1, 2007
Ralph Keller |
Continuous Improvement -- It's Not Just the Shop Floor Continuous improvement efforts should encompass all areas of an organization, not just production. |
CRM
January 20, 2012
Justin Gray |
How Chasing Your Metrics Has You Chasing Your Tail Don't make these mistakes. |
Search Engine Watch
November 30, 2009
Ron Jones |
Measuring Success 101, Part 2 Don't disregard fundamentals such as defining goals, incorporating benchmarks, and using tools when setting up success metrics. |
Chemistry World
August 20, 2014
Anthony Olejniczak |
In defense of metrics As research funding fails to keep up with the growth of institutions and researchers, competition for that funding becomes increasingly fierce and purse-holders turn to various types of metrics to inform their decisions. |
IndustryWeek
October 1, 2008
Jill Jusko |
Measured Success: By The Numbers Customer satisfaction is a popular metric by which to gauge the success of innovation efforts. But it's not the only one. |
D-Lib
October 2004
Jones et al. |
Developing a Web Analytics Strategy for the National Science Digital Library A recent workshop on "Developing a Web Analytics Strategy for the National Science Digital Library (NSDL)" brought together government and industry to discuss how web metrics could be implemented in a pilot study to identify current NSDL use and develop strategies to support the collection of usage data in the future. |
AFP eWire
August 18, 2008 |
Shift in Grantee Evaluation Calls for Proactive Approach As foundations slowly shift to mid-game progress reports and play-by-play performance metrics for the programs they fund, grantees would be well-advised to help build the scorecards. |
CRM
October 2004
Ginger Conlon |
Get Your Facts Straight Customer data aggregation is the number one data issue right now. Find out how companies are handling it and turning it into a positive. |
Chemistry World
April 9, 2014
Anthony King |
Metrics' role in assessing research reviewed A committee set up by Hefce (Higher Education Funding Council for England) aims to grapple with the thorny issue of using metrics to assess and manage research. Metrics have expanded to altmetrics, which track what people are saying about a paper online. |
CIO
May 15, 2002
Eric Berkman |
How to Use Balanced Scorecard You can't tell when you're winning if you don't keep score. The Balanced Scorecard helps track your company's strategic hits and misses... |
CIO
June 1, 2002
Raghavan Rajaji |
Lessons in Shareholder Value To deliver real value to the business, CIOs must make all investment decisions with the company's long-term goals in mind |
National Defense
February 2007
Grace Jean |
Software Helps Assess the `Training Value' of Games Measuring the training value of a videogame often has been an improvised endeavor. Web-based programs now are being introduced to collect, analyze and share game data. |
Financial Advisor
June 2007
Rebecca Pomering |
Building The Dream Team A performance management system is critical to the health and success of any financial advisory firm. A well-designed performance management system helps managers meet the need for individual challenge and motivation that aligns with the firm's strategic direction. |
AFP eWire
August 30, 2015
Erin Roberts |
KISS Your Board: How to Inform your Board in Five Minutes or Less! Using the K.I.S.S. ("Keep It Simple, Silly") principle will help you better equip your board to make timely and informed decisions. |
Food Engineering
January 1, 2006
Olin Thompson |
Plant Excellence, by the Numbers Metrics, in tandem with continuous improvement and cost reduction programs, can improve plant efficiency. |
Entrepreneur
February 2009
John Jantsch |
Success Must be Measured Four key metrics can help you determine if your brand-building is working. |
Chemistry World
March 25, 2015
Dennis Lendrem |
Be careful what you wish for There is a big debate right now in the pharmaceutical industry, and specifically about measuring R&D productivity. It all comes down to a choice of metrics. |
Bank Technology News
September 2005
Michael Grebb |
A Crystal Ball For IT Success Executives talk about ROI frequently when pondering new initiatives. But what exactly does it entail? Banks are finding that going beyond a money in/money out measurement isn't as easy as it looks. |
CFO
February 15, 2006
Craig Schneider |
The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management. |
CRM
September 3, 2015
Jessica Hawthorne-Castro |
With Campaign Metrics, You Need to Go Beyond the Basics Here are four metrics to make your decision making more data-driven -- and enhance profits. |
Pharmaceutical Executive
October 1, 2008
Christian Marcazzo |
Remodeling Your Sales Force It's management makeover time and micromanaging is so last year. |
HBS Working Knowledge
August 8, 2005
Robert S. Kaplan |
A Balanced Scorecard Approach To Measure Customer Profitability Some companies become customer-obsessed rather than customer-focused and lose potential profits. |
IndustryWeek
February 1, 2008
Ralph Keller |
Continuous Improvement -- How to Combat the Credit Crunch Manufacturers in search of capital are harvesting the cash that's tied up in their inventories. |
IndustryWeek
November 1, 2007
David Blanchard |
Why Supply Chain Work Is Like Carpentry "Measure twice; cut once" should be the operating philosophy in every warehouse and distribution center. |
CIO
November 15, 2002
Susannah Patton |
Web Metrics That Matter Web metrics are no longer one-size-fits-all. Now they must match your website's business and audience. Here are the latest tools to gauge your website's effectiveness. |
CRM
November 2012
Leonard Klie |
The New Measure of Customer Service Success Why some traditional performance metrics are wrong and what you need to evaluate now. |
CIO
August 8, 2007
Lauren Gibbons Paul |
ABC: An Introduction to Service-Level Agreements (SLAs) SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met. |
CRM
February 20, 2015
Justin Gray |
Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins. |
The Motley Fool
September 7, 2010
John Keeling |
Buy or Short These Health-Care Technology Stocks? Quality of earnings is what matters. |
The Motley Fool
October 30, 2007
Dave Mock & Joe Magyer |
The Fool Dials Up AT&T: Part 2 Part 2 of an interview with AT&T CFO Richard Lindner, in which he discusses the company's future strategy. |
Search Engine Watch
June 28, 2010
Nathan Linnell |
Measuring Audience Engagement in Social Media Providing a framework for measuring audience engagement while also soliciting feedback for additional metrics that should be factored into such a calculation. |
The Motley Fool
April 28, 2009
Katrina Chan |
5 Numbers You Can't Afford to Miss Today's topic is basic financial metrics and concepts. These concepts will help any investor examine companies with a more critical eye. |
Search Engine Watch
July 26, 2010
Nathan Linnell |
6 Key Metrics for a Social Media Measurement Dashboard Creating your own social media dashboard gives you the ability to show the impact of your social media efforts, and it will put you in great position to bide time until a truly robust social media measurement tool is available. |
Chemistry World
July 14, 2015
Anthony King |
Metrics have their place but peer review remains king The Higher Education Funding Council for England is working on the next assessment of UK universities, the Research Excellence Framework. The outcome of REF affects the distribution of around 1.6 billion pounds of funding to universities. |
