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CFO
July 15, 2009
Josh Hyatt |
The Metric System CFOs who want better workforce analytics should be prepared to put more "R" in "HR."   |
CFO
February 22, 2005
Scott Leibs |
This Time, It's Strategic Technology has streamlined the human-resources department. Can it be pushed to do more? |
CFO
November 1, 2011
David McCann |
Power From the People Can human-capital financial statements allow companies to measure the value of their employees? |
CIO
August 27, 2013
Stephanie Overby |
HR Departments Invaded By Data Scientists Leading HR departments are turning to 'talent analytics' for a wide range of staffing issues, including screening new hires, figuring out who should get promoted, efficiently staffing new projects, uncovering the characteristics of high-performing individuals or teams, and even predicting who's likely to head out the door. |
HRO Today
April 2008
Beacham & Mindrum |
High-Performance Talent Management: Driving Business Value from HR and HRO Taking a holistic approach to developing and managing talent can help your organization drive better business results from your HR and learning outsourcing program. |
CFO
June 1, 2007
Scott Leibs |
Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts. |
HBS Working Knowledge
June 27, 2005
Barber & Strack |
People Power: How to Measure It Start with the right set of performance indicators. |
Fast Company
August 2005
Keith H. Hammonds |
Why We Hate HR In a knowledge economy, companies with the best talent win. And finding, nurturing, and developing that talent should be one of the most important tasks in a corporation. So why does human resources do such a bad job -- and how can we fix it? |
HRO Today
April 2008 |
SaaS Update: The Best in SaaS Let's take a look at some of the leading Software as a Service providers in the HR marketplace. |
HRO Today
September 2008
Andy Teng |
Talent Management Programs Catch Up Through Tech Innovation With suites of offerings in the marketplace, HR organizations may find the task of managing talent easier and more valuable than ever. |
IndustryWeek
May 1, 2008
John Teresko |
Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'. |
CRM
October 18, 2004
Joshua Weinberger |
Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers. |
CRM
November 2007
Coreen Bailor |
Checking the Pulse of the Contact Center Contact center performance management provides a holistic view of agent performance; use that data to spur desirable behaviors that will help reps beat center and corporate goals. |
HRO Today
June 2008 |
Ranking The Top Enterprise HRO Providers Who do you go to when you need a straight-up opinion about who are the top enterprise providers? HINT: the customer is always right. |
HRO Today
Mar/Apr 2008
Hugh McDonald |
Is HR a Contender? A word to the wise: Every duty that HR managers perform can and often should be performed by general managers. Having implemented a multimillion-dollar HR BPO deal, the author reflects on an era in which organizations increasingly rely on external workers. |
CFO
June 16, 2003
Peter Krass |
Precious Resources Technology is already reshaping the human-resources function, mostly through cost-cutting. Some say it can do more. |
Global Services
July 18, 2008
Blackman & Schweyer |
Recession and Talent Management The currency of business success today is talent, yet rarely do organizations have an overarching talent strategy. |
Global Services
August 14, 2008
Mehra & Singh |
A Comprehensive Talent Strategy for Services Outsourcing Outsourced service operations in India, China, and other developing countries face a war for talent that will ultimately determine their competitiveness. Win this war by pursuing a comprehensive talent-management strategy. |
CFO
February 15, 2006
Rob Garver |
Merge Right Numbers don't drive deals. People do. Companies routinely overlook human-capital issues during deal negotiations or during the early stages of integration. |
HBS Working Knowledge
October 4, 2004
Marc J. Epstein |
Start to Measure Your E-commerce Success This excerpt from the visiting professor's new book, "Implementing E-commerce Strategies: A Guide to Corporate Success after the Dot.Com Bust," shows how survivors of the dot-com fallout can put metrics to good work. |
Global Services
October 2, 2008
Schweyer & Marzulli |
Placing Talent at the Center of Integrated Talent Management For effective Talent Management (TM), integrated talent management solution platform is required. An employee-centric mindset too is necessary; one that makes talent a partner in the lifecycle. But is that followed in organizations? |
HRO Today
Mar/Apr 2008
Peggy Cope |
Global Recruitment Pains In an era of retiring talent and mounting pressure to fill positions more quickly, study finds most employers are still not familiar with recruitment process outsourcing (RPO). |
CRM
July 2015
Maria Minsker |
Great Customer Experience Starts with the Right Corporate Culture Engaged employees make for more satisfied customers |
Global Services
September 20, 2007
Blackman & Schweyer |
HR Failing to Prioritize Talent Mgmt. HR is not in sync with organizations' drive toward globalization -- the function is involved in less than one-third of global talent initiatives. Worse, it seems relatively unconcerned about the need for finding talent with global management skills. |
CRM
February 20, 2015
Justin Gray |
Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins. |
CFO
May 1, 2011
Kim Girard |
A Talent for Talent The newest talent-management software can help companies conquer some long-standing workforce-management challenges. |
eCFO
December 2000
Esther Shein |
HR Software: Requiem for a Paperweight A new wave of Web-enabled software helps companies to streamline HR services--and size up worker skills... |
CFO
July 15, 2009 |
In Pursuit of a Cutting Edge Cost performance may be a useful measure for companies that want to trim spending as effectively as possible. |
CIO
May 15, 2002
Lafe Low |
Seven Tips for Developing Value Metrics Rolling out an IT valuation methodology across an enterprise or even within an IT department is a major undertaking. Laying the groundwork, determining the right metrics and the right amount of metrics, and getting the staff involved are all critical to a project's success... |
IndustryWeek
October 19, 2011 |
Do Performance Metrics Boost Performance? Survey results show a majority of manufacturers employ performance metrics to improve their performance. |
Insurance & Technology
August 14, 2006
Peggy Bresnick Kendler |
Measuring Success Experts comment on what metrics are best for determining the success of technology investments, and which key performance indicators are the most valuable for insurance IT initiatives? |
HBS Working Knowledge
September 1, 2003
Loren Gary |
The New ROI: Return on Individuals Is there a way to measure ROI on the investments you make in people? Sure -- and doing so provides you with insights on how to spend your limited resources more effectively. |
CFO
June 15, 2012
David McCann |
Show Us the Talent A prominent HR group wants companies to disclose detailed information about their human capital, provoking mixed reactions from CFOs and analysts. |
CFO
August 1, 2003
Lori Calabro |
Under One Roof Rather than invest in technology, more firms are outsourcing HR -- sometimes with one provider. |
CRM
May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. |
HRO Today
June 2008
Andy Teng |
Performance Management: Pay Pains: Tackling Compensation Planning During economic uncertainty, HR organizations can still look to the market for intelligent tools and up-to-date data to help guide their efforts. |
IndustryWeek
November 1, 2008
Jonathan Katz |
State of the Workforce Report Incentive-based employee referral programs are highly effective. |
Nursing Management
March 2009
Patricia L. Conway-Morana |
Nursing strategy: What's your plan? Nurse leaders must be both visionary and operational to effectively advance nursing and to fully meet patient and facility needs. |
Bank Technology News
September 2005
Michael Grebb |
A Crystal Ball For IT Success Executives talk about ROI frequently when pondering new initiatives. But what exactly does it entail? Banks are finding that going beyond a money in/money out measurement isn't as easy as it looks. |
CRM
October 1, 2009
Lauren McKay |
Mistaken Metrics They say you can't manage what you can't measure. But what if you're using the wrong ruler? |
HBS Working Knowledge
May 21, 2007
Sean Silverthorne |
Fixing the Marketing-CEO Disconnect A new diagnostic tool that measures marketing performance is used in HBS executive education programs. |
FAO Today
Jan/Feb 2008
Peggy Cope |
Best-Practices Event Looks to the Future As The Hackett Group gears up for its annual conference, concerns about the economy add a new twist to a time-honored approach. |
Global Services
June 24, 2007 |
Has HR Really Changed? Until recently, HR professionals could not dream of corner offices, their careers headed toward cul-de-sacs. Now, as lack of talent looms as amongst the top problems facing businesses, CEOs are increasingly focusing on talent management as priority. |
CFO
February 15, 2006
Megan Santosus |
By Popular Demand Why buy HR applications when you can rent them? Human resources, for once, leads rather than lags a technological advancement. |
CIO
May 1, 2004
Pastore & Ware |
The Best Best Practices CIO Research reveals the basic building blocks of IT as a business. |
HRO Today
Jan/Feb 2008
Chris Johnson |
Gauging Service Delivery Quality as Judged by Your Employees HR outsourcing is not consistently delivering the level of service employees expect. |
CFO
September 1, 2009 |
Being There Readers write to say CFOs should make HR accountable for helping drive profit; that those who are asked to "cook the books" should go undercover; and more. |
HRO Today
Jan/Feb 2008
Kerry Ann Vales |
Seven Trends Driving a Career in HRO Why are HR professionals turning to opportunities in the outsourcing field? Opportunity to learn a broad array of skills and build client relationships are among key considerations for workers. |
HRO Today
September 2008
Andy Teng |
Analytics and Reporting Key In Recruitment Technology Not just about cost and time to fill, the second generation of applicant tracking systems offers meaningful data and powerful integration. |
IndustryWeek
May 3, 2010 |
Lessons Learned from IW's Best Plants Conference: Choosing Metrics for Lean Talan Products shares its selection process. |
