| Similar Articles |
|---|
 |
FAO Today
Jan/Feb 2008
Ramakrishnan & Frangulescu |
Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard.   |
InternetNews
January 14, 2011 |
Google Looks to Prove It's Rock-Solid on the Cloud Google claims its Service Level Agreement for Google Apps is an 'Industry First. |
CRM
July 1, 2006
Colin Beasty |
The ABCs of SLAs Service-level agreements (SLAs) are like insurance policies: Hidden under all the paperwork are loopholes and regulations that nobody has the time to go through. But understanding SLAs is critical for customers thinking of doing business with an on-demand provider. |
CIO
November 1, 2003
Elana Varon |
Getting the Best from Your Vendors (What Really Works) It may be tempting to squeeze vendors for every dollar. But research shows that lowball tactics eventually boomerang into poor service and support. |
Bank Technology News
September 2009
Mike Scheuerman |
Outsource the Small Stuff Small financial institutions typically struggle with their IT infrastructure. Often, the answer is outsourcing. |
Information Today
April 2, 2007 |
SLA's Click University Offers Free ebrary Titles to Members SLA members can now have free unrestricted access to nearly 1,000 electronic business titles through ebrary. |
CRM
May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. |
CIO
June 13, 2011
Stephanie Overby |
No. 1 Gripe with Outsourcers: Lousy Service An outsourcing survey finds CIOs need to improve vendor management. |
CIO
September 15, 2005
Michael Schrage |
Contract Sadness Too many CIOs cut enterprise software deals that look fabulous to the CEO and CFO but commit the people who do the real work to a nightmare of unrealistic expectations. |
IndustryWeek
October 19, 2011 |
Do Performance Metrics Boost Performance? Survey results show a majority of manufacturers employ performance metrics to improve their performance. |
CIO
May 15, 2002
Lafe Low |
Seven Tips for Developing Value Metrics Rolling out an IT valuation methodology across an enterprise or even within an IT department is a major undertaking. Laying the groundwork, determining the right metrics and the right amount of metrics, and getting the staff involved are all critical to a project's success... |
Global Services
May 8, 2007
Juhi Bhambal |
Automating Governance Offshore call center customers are now increasingly using outsourcing relationship-management tools to manage complex multi-vendor relationships. |
InternetNews
February 24, 2009
David Needle |
Google Looking for Answers After Gmail Goes Dark It might be back now, but questions still remain after Google's e-mail service went out of commission earlier today. |
IndustryWeek
May 3, 2010 |
Lessons Learned from IW's Best Plants Conference: Choosing Metrics for Lean Talan Products shares its selection process. |
Information Today
June 30, 2015
Marydee Ojala |
The Future of SLA: A Strategic Framework and Recommendations for Moving Forward This is a crucial time for the Special Libraries Association. Founded in 1909 by John Cotton Dana, SLA is in the midst of an identity crisis. |
CRM
October 18, 2004
Joshua Weinberger |
Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers. |
InternetNews
October 9, 2008
Judy Mottl |
With Amazon's Cuts, How Low Can Cloud Storage Go? Amazon's S3 service reduces fees for heavy users, but experts warn cost is just one factor in storage decisions. |
Searcher
Jul/Aug 2010 |
Correspondence Letters from SLA's CEO and a Searcher-reading SLA member about a recent article and Searcher's Voice column, respectively, on matters concerning the Special Libraries Association. |
InternetNews
September 3, 2008
Judy Mottl |
Cloud Storage Isn't All Blue Skies Just Yet Moving storage to the cloud can prove inexpensive and easy, but experts warn that some key problems still overshadow the nascent space. |
CIO
July 16, 2010 |
Team Up for Business Value In this CIO 100 Award-winning initiative, Hess CIO Jeff Steinhorn created metrics and governance with vendors to boost outsourcing value. |
Information Today
November 8, 2004
Marydee Ojala |
SLA Drops Two Organizational Memberships The SLA's (Special Libraries Association) decision to stop paying dues to NISO (National Information Standards Organization) and to CNI (Coalition for Networked Information) has members outraged. |
InternetNews
November 19, 2008
Richard Adhikari |
Enterprise SaaS Buyers Want More Than Uptime SaaS vendors have to go well beyond the requirements of SLAs if they want to keep their customers. |
CRM
October 15, 2012
Judith Aquino |
Source Metrics Releases Integrated Social Media Tool Kit Platform offers social publishing, campaign management, monitoring features, and more. |
CIO
October 1, 2003
Jack Keen |
Wanted: Metric Skeptics Accepting vague or irrelevant numbers for project value can lead to bad IT spending decisions. |
FAO Today
Mar/Apr 2008
Chris Gattenio |
SLAs, Governance and Relationship Management Innovative organizations are implementing strong governance models and effective relationship management strategies in today's finance and accounting outsourcing arrangements. |
CFO
June 1, 2007
Scott Leibs |
Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts. |
National Defense
March 2010
Anand Datla |
Government Contracting Culture Impedes Progress in Cybersecurity The government is spending billions of dollars on IT products and services but does not hold its vendors accountable for cyberintrusions. |
CFO
February 15, 2006
Craig Schneider |
The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management. |
IndustryWeek
June 19, 2012 |
Don't Waste Your Metrics Four keys to making metrics a better part of your evaluation process. |
Information Today
July 21, 2015
Marydee Ojala |
Voting on the Future of SLA At a special meeting on July 14, 2015, the Special Libraries Association board of directors voted to receive the revised version of the consultants' "Recommendations Report" |
Bank Systems & Technology
August 10, 2010
Matt Gunn |
How Safe Is the Cloud? Who can access data in the cloud and how data and tasks are audited are critical issues for banks exploring cloud computing, security experts say. |
