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CIO May 15, 2002 Lafe Low	Seven Tips for Developing Value Metrics Rolling out an IT valuation methodology across an enterprise or even within an IT department is a major undertaking. Laying the groundwork, determining the right metrics and the right amount of metrics, and getting the staff involved are all critical to a project's success...
IndustryWeek November 1, 2001 David Drickhamer	Zeroing In On World-Class Our IW Census targets key manufacturing metrics...
Food Engineering January 1, 2006 Olin Thompson	Plant Excellence, by the Numbers Metrics, in tandem with continuous improvement and cost reduction programs, can improve plant efficiency.
CIO October 1, 2003 Jack Keen	Wanted: Metric Skeptics Accepting vague or irrelevant numbers for project value can lead to bad IT spending decisions.
IndustryWeek May 18, 2011	How to Measure Your Suppliers' Sustainability Efforts Follow these four steps to launch a supplier viability initiative.
IndustryWeek June 19, 2012	Don't Waste Your Metrics Four keys to making metrics a better part of your evaluation process.
IndustryWeek May 1, 2008 John Teresko	Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'.
IndustryWeek December 1, 2006 Jonathan Katz	Operations Intelligence: A Loose Link Too few manufacturers are tying operations to their financials.
IndustryWeek February 1, 2009 Nick Zubko	Who's Keeping Score? Collaborative development and meaningful metrics can unlock the potential of supplier scorecards.
IndustryWeek November 1, 2008 David Blanchard	How Perfect is a Perfect Order? Supply chain groups collaborate on a new set of performance metrics.
IndustryWeek October 5, 2010	Small Manufacturers Need to be Agile, Not Lean Workplace organization, quick setup, work standardization, pull systems, error proofing are very much a part of agile manufacturing.
IndustryWeek January 20, 2010 Steve Minter	Measuring the Success of Lean As manufacturers adopt lean principles the process inevitably involves developing metrics for measuring their progress. Selecting the best mileposts for the never-ending journey.
IndustryWeek October 1, 2008 Jill Jusko	Measured Success: By The Numbers Customer satisfaction is a popular metric by which to gauge the success of innovation efforts. But it's not the only one.
CRM May 15, 2013 Leonard Klie	Customer Service Is the Only Metric That Matters Interactions panelists say customers should be the center of all that happens in the contact center.
CRM May 10, 2013 Syed Hasan	Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions.
CRM November 15, 2011 Leonard Klie	Salesforce.com to Acquire Model Metrics With Model Metrics, Salesforce.com adds mobile and social expertise to accelerate the shift to the social enterprise.
Wall Street & Technology May 15, 2006	For Good Measure New research indicates that many financial firms lack reliable metrics for verifying and qualifying the accuracy of their data.
CFO June 1, 2007 Scott Leibs	Measuring Up Many companies still struggle to use metrics effectively. It may be that fresh thinking is what really counts.
IndustryWeek November 1, 2007 David Blanchard	Why Supply Chain Work Is Like Carpentry "Measure twice; cut once" should be the operating philosophy in every warehouse and distribution center.
IndustryWeek December 16, 2010	Where Should Lean Lead? It does a great disservice to manufacturers, large and small, to imply that they can pick and choose from some sort of lean buffet.
CRM November 11, 2011 Leonard Klie	Companies Fail the Test with Metrics New research from the Temkin Group suggests that while executives at many companies feel they are doing a good job with their customer experience metrics, very few of them are actually passing the test.
Knowledge@Wharton	Marketers Turn to Metrics to Measure the Impact of Their Initiatives The search for better marketing metrics is underway throughout Corporate America. Marketing executives are devoting more attention than ever to ways in which they can link traditional marketing variables to hard-core financial concepts, such as a company's stock price or ROI.
CFO February 15, 2006 Craig Schneider	The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management.
Investment Advisor October 2009 Mike Patton	Fiduciary Scorecard A Fiduciary Scorecard considers a number of different metrics for each fund and compares it to its specific peer group or subcategory.
CRM February 20, 2015 Justin Gray	Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins.
Chemistry World July 14, 2015 Anthony King	Metrics have their place but peer review remains king The Higher Education Funding Council for England is working on the next assessment of UK universities, the Research Excellence Framework. The outcome of REF affects the distribution of around 1.6 billion pounds of funding to universities.
Food Engineering September 3, 2006 Sal Spada	Plotting predictability Reliability-centered production is the foundation for lean manufacturing.
Entrepreneur December 2008 Chris Penttila	Know Your Return on Innovation Endless ideas and prototypes don't mean anything if they're sitting on shelves. Get your innovations out there, and then get tracking.
Chemistry World April 9, 2014 Anthony King	Metrics' role in assessing research reviewed A committee set up by Hefce (Higher Education Funding Council for England) aims to grapple with the thorny issue of using metrics to assess and manage research. Metrics have expanded to altmetrics, which track what people are saying about a paper online.
CRM December 11, 2013	Source Metrics Releases Browser Plug-in for Tracking Social Media Conversions Source Metrics allows digital marketers to measure clicks, conversions, and online or in-store sales from their published social content.
CRM January 20, 2012 Justin Gray	How Chasing Your Metrics Has You Chasing Your Tail Don't make these mistakes.
CRM November 15, 2004 Coreen Bailor	Four Steps to Sales Management Success Begin to better manage the pipeline by using metrics on a consistent basis.
IndustryWeek May 1, 2005 Jill Jusko	Innovation: Measuring Success In a recent survey, businesses link innovation to performance metrics.
CIO July 16, 2010	Team Up for Business Value In this CIO 100 Award-winning initiative, Hess CIO Jeff Steinhorn created metrics and governance with vendors to boost outsourcing value.
CIO August 8, 2007 Lauren Gibbons Paul	ABC: An Introduction to Service-Level Agreements (SLAs) SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.
D-Lib October 2004 Jones et al.	Developing a Web Analytics Strategy for the National Science Digital Library A recent workshop on "Developing a Web Analytics Strategy for the National Science Digital Library (NSDL)" brought together government and industry to discuss how web metrics could be implemented in a pilot study to identify current NSDL use and develop strategies to support the collection of usage data in the future.
Entrepreneur February 2009 John Jantsch	Success Must be Measured Four key metrics can help you determine if your brand-building is working.
Chemistry World August 20, 2014 Anthony Olejniczak	In defense of metrics As research funding fails to keep up with the growth of institutions and researchers, competition for that funding becomes increasingly fierce and purse-holders turn to various types of metrics to inform their decisions.
CRM October 15, 2012 Judith Aquino	Source Metrics Releases Integrated Social Media Tool Kit Platform offers social publishing, campaign management, monitoring features, and more.
CRM October 1, 2009 Lauren McKay	Mistaken Metrics They say you can't manage what you can't measure. But what if you're using the wrong ruler?
Investment Advisor June 2007 Melanie Waddell	Are SMAs Growing, or Not? When it comes to separately managed accounts, performance is the top issue for advisors.
CRM September 3, 2015 Jessica Hawthorne-Castro	With Campaign Metrics, You Need to Go Beyond the Basics Here are four metrics to make your decision making more data-driven -- and enhance profits.
The Motley Fool July 23, 2010	The 4 Most Important Financial Metrics You're busy. You've got things to do that don't involve poring through financial statements until the cows come home.
The Motley Fool May 1, 2007 Dave Mock	Foolish Forecast: Sprint Nextel's Turnaround Attempt The wireless services provider is set to report its first-quarter 2007 earnings. Investors, here is what you can expect to see.
Information Today January 10, 2008	Thomson Scientific Launches New Citation Impact Forum The online forum promotes scholarly discussion about all facets of citation-based research evaluation.
CIO August 1, 2008 Meridith Levinson	Common Project Management Metrics Doom IT Departments to Failure A new report from Forrester Research explains how IT project management metrics influence perceptions of failure and describes four specific measures project management offices can take to increase the perception of project success.
CFO February 1, 2012 Marielle Segarra	Dashboards Can Now Gauge More Data CFOs are expanding their use of dashboards to capture a wider range of metrics.
CIO December 23, 2008 Kristin Burnham	How to Benchmark Data Center Energy Costs Benchmarking data center energy costs is getting easier, but only if you can access the right information about power consumption.