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CRM
November 11, 2011
Leonard Klie |
Companies Fail the Test with Metrics New research from the Temkin Group suggests that while executives at many companies feel they are doing a good job with their customer experience metrics, very few of them are actually passing the test.   |
IndustryWeek
October 19, 2011 |
Do Performance Metrics Boost Performance? Survey results show a majority of manufacturers employ performance metrics to improve their performance. |
CRM
October 18, 2004
Joshua Weinberger |
Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers. |
CRM
February 20, 2015
Justin Gray |
Why Sales and Marketing Need a Unified Dashboard When business teams align, everyone wins. |
Entrepreneur
December 2008
Chris Penttila |
Know Your Return on Innovation Endless ideas and prototypes don't mean anything if they're sitting on shelves. Get your innovations out there, and then get tracking. |
IndustryWeek
May 3, 2010 |
Lessons Learned from IW's Best Plants Conference: Choosing Metrics for Lean Talan Products shares its selection process. |
Bank Systems & Technology
February 1, 2007
Andrew Liegel |
Banks Evaluate the Role of the Risk Manager Banks evaluate the role of risk management and which technologies -- including internally or externally modeled risk metrics and risk analytics -- are required to support the risk function. |
CRM
October 1, 2009
Lauren McKay |
Mistaken Metrics They say you can't manage what you can't measure. But what if you're using the wrong ruler? |
Search Engine Watch
November 30, 2009
Ron Jones |
Measuring Success 101, Part 2 Don't disregard fundamentals such as defining goals, incorporating benchmarks, and using tools when setting up success metrics. |
Wall Street & Technology
April 11, 2008
Cory Levine |
Options Traders Lack TCA Tools The structure of the options market has prevented the adoption of transaction cost analysis tools that are now commonplace in equity trading, according to TABB Group. |
CIO
May 15, 2002
Lafe Low |
Seven Tips for Developing Value Metrics Rolling out an IT valuation methodology across an enterprise or even within an IT department is a major undertaking. Laying the groundwork, determining the right metrics and the right amount of metrics, and getting the staff involved are all critical to a project's success... |
IndustryWeek
May 18, 2011 |
How to Measure Your Suppliers' Sustainability Efforts Follow these four steps to launch a supplier viability initiative. |
Information Today
May 6, 2013 |
EBSCO Releases Social Work Reference Center Social Work Reference Center is a comprehensive reference tool that provides evidence-based information to social workers and other mental health professionals directly at the point-of-care. |
IndustryWeek
November 1, 2007
David Blanchard |
Why Supply Chain Work Is Like Carpentry "Measure twice; cut once" should be the operating philosophy in every warehouse and distribution center. |
Sports Central
August 3, 2012
Marc James |
Becoming an Olympian Here's a closer look at the chances an Olympic hopeful has of qualifying for their event. |
D-Lib
October 2004
Jones et al. |
Developing a Web Analytics Strategy for the National Science Digital Library A recent workshop on "Developing a Web Analytics Strategy for the National Science Digital Library (NSDL)" brought together government and industry to discuss how web metrics could be implemented in a pilot study to identify current NSDL use and develop strategies to support the collection of usage data in the future. |
CFO
February 15, 2006
Craig Schneider |
The New Human-Capital Metrics A sophisticated crop of measurement tools could take the guesswork out of human-resources management. |
CIO
February 1, 2002
Katherine Noyes |
Nonprofits Need Metrics Too We spoke with Doug Barker, vice president and CIO for The Nature Conservancy in Arlington, Va., about the importance of valuation and metrics for nonprofit organizations... |
CRM
July 2012
Kelly Liyakasa |
Juniper Networks Adds Value to Customer References Metia Enterprise Reference Manager helps streamline efforts and empower the sales team. |
Information Today
June 28, 2010 |
Reference Universe now links to CQ Researcher and to CREDO Reference Reference Universe is an information service designed specifically to unlock a library's reference collection. |
CIO
February 15, 2004
Michael Schrage |
The Metrics Trap Too many CIOs judge implementations by measuring the technical capacity of a project, instead of considering how it has improved their companies' business. |
CRM
November 15, 2011
Leonard Klie |
Salesforce.com to Acquire Model Metrics With Model Metrics, Salesforce.com adds mobile and social expertise to accelerate the shift to the social enterprise. |
CIO
December 1, 2006
Lauren Capotosto |
Strategic Planning: The Troops Want More CIOs could help establish the appropriate performance monitoring systems, once strategic metrics are agreed upon. |
Wall Street & Technology
March 14, 2008
Cory Levine |
Excel Still Fastest and Most Flexible Trade Capture System Traders are sticking to Excel because it empowers them to create new structured products without relying on the support of the IT organization, says TABB Group. |
National Defense
February 2007
Grace Jean |
Software Helps Assess the `Training Value' of Games Measuring the training value of a videogame often has been an improvised endeavor. Web-based programs now are being introduced to collect, analyze and share game data. |
Information Today
December 19, 2011 |
Oxford Digital Reference Shelf to Re-Launch in 2012 This will be the essential hub to all Oxford University Press reference content, re-launching with improved functionality and design. |
CFO
May 1, 2007
Joseph McCafferty |
Finance vs. Marketing Companies are still struggling to measure their returns on marketing investments, and two recent studies shed some light on why. |
IndustryWeek
May 1, 2008
David Blanchard |
SCOR Goes Green Updated Supply Chain Operations Reference Model addresses environmental sustainability efforts while expanding risk management capabilities. |
IndustryWeek
May 1, 2008
John Teresko |
Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'. |
Information Today
November 11, 2010 |
Continuum Titles Join Oxford University Press Digital Reference Shelf As part of a new distribution partnership Continuum is making a critical selection of its high-quality scholarly reference titles available through the Digital Reference Shelf platform, providing students and scholars with a single online source. |
Wall Street & Technology
October 27, 2005
Leslie Kramer |
CIO Challenge - Measuring IT's Value To ensure that IT dollars are spent wisely, business executives often require CIOs to quantify the return on technology investments. But ROI isn't always the best measure of an IT project's value. To prove IT's worth, many CIOs are employing new metrics. |
IndustryWeek
December 1, 2006
Jonathan Katz |
Operations Intelligence: A Loose Link Too few manufacturers are tying operations to their financials. |
CRM
May 15, 2013
Leonard Klie |
Customer Service Is the Only Metric That Matters Interactions panelists say customers should be the center of all that happens in the contact center. |
CRM
May 10, 2013
Syed Hasan |
Choose a Winning Combination of Customer Experience Metrics Improve customer loyalty with the right mix of customer experience management (CEM) solutions. |
Investment Advisor
October 2009
Mike Patton |
Fiduciary Scorecard A Fiduciary Scorecard considers a number of different metrics for each fund and compares it to its specific peer group or subcategory. |
CRM
September 3, 2015
Jessica Hawthorne-Castro |
With Campaign Metrics, You Need to Go Beyond the Basics Here are four metrics to make your decision making more data-driven -- and enhance profits. |
Information Today
September 4, 2008 |
Thomson Reuters Releases Reference Manager 12 for Windows Thomson Reuters announced the release of a major upgrade to Reference Manager for Windows, its bibliographic citation management software that has a true multiuser network version. |
Search Engine Watch
December 15, 2009
Eric Enge |
Measuring SEO Results Non-branded search traffic, visitor engagement, and conversions are three critical metrics you should use to measure your success in search engine optimization efforts. |
D-Lib
February 2003
Abby A. Goodrum |
Visual Resource Reference: Collaboration Between Digital Museums and Digital Libraries The question faced by libraries, museums, and other cultural heritage institutions in this world of visual information is how to respond to a growing public demand for 'round-the-clock' networked accessibility to multimedia, images and image collections. |
CIO
October 1, 2003
Jack Keen |
Wanted: Metric Skeptics Accepting vague or irrelevant numbers for project value can lead to bad IT spending decisions. |
National Defense
September 2005 |
Meteorological Systems Bolsters Artillery Fire The Army is purchasing a next-generation, upper atmospheric measuring system that delivers data three times faster than existing systems and expands the range of field by 200%. |
CRM
January 20, 2012
Justin Gray |
How Chasing Your Metrics Has You Chasing Your Tail Don't make these mistakes. |
Wall Street & Technology
January 6, 2006
Paul Allen |
Reference Data to Go? In signing up for Accenture's Managed Reference Data Services (MRDS), Wachovia joins a handful of firms opting to outsource reference data operations. But reference data outsourcing does have drawbacks. |
Search Engine Watch
November 23, 2009
Ron Jones |
Measuring Success 101, Part 1 Defining a goals and objectives, identifying the right tools and data to analyze, and defining the staff and time needed to track the success metrics are crucial elements for measuring success. |
Chemistry World
April 9, 2014
Anthony King |
Metrics' role in assessing research reviewed A committee set up by Hefce (Higher Education Funding Council for England) aims to grapple with the thorny issue of using metrics to assess and manage research. Metrics have expanded to altmetrics, which track what people are saying about a paper online. |
AskMen.com
Ian Harrison |
The Importance Of Job References When you hit the job market, assume that each firm you interview with will verify your record. The final call to a reference could determine the outcome of your entire career. |
Bank Systems & Technology
August 11, 2009
Maria Bruno-Britz |
Financial Industry Most Cognizant of Need to Overhaul Risk Infrastructure An Accenture risk management survey illustrated that executives in all sectors realize they must remake their approaches to risk, especially financial industry executives. |
Information Today
March 2001
Laverna Saunders |
Building the Virtual Reference Desk The distribution of electronic full text to users wherever they are has resulted in fewer transactions at the reference desk. Librarians, therfore, are eager to learn about using developments in digital reference services as a strategy for reaching patrons... |
IndustryWeek
October 1, 2007
Ralph Keller |
Continuous Improvement -- It's Not Just the Shop Floor Continuous improvement efforts should encompass all areas of an organization, not just production. |
IndustryWeek
June 19, 2012 |
Don't Waste Your Metrics Four keys to making metrics a better part of your evaluation process. |
