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CRM
October 2014
Barton Goldenberg |
The True Price of Channel Optimization Why meeting your customers where they prefer is key to your business survival.   |
HBS Working Knowledge
June 12, 2006
Rangan & Bell |
The Promise of Channel Stewardship Companies need a new strategy for going to market, says Harvard marketing professor V. Kasturi "Kash" Rangan in his new book, Transforming Your Go-to-Market Strategy. |
CRM
June 1, 2009
Ian Jacobs |
The New Interaction of Social Media Beyond marketing, the popular tools and techniques can also serve as a channel for support. |
HBS Working Knowledge
July 26, 2006
Sean Silverthorne |
The Strategic Way to Go to Market Too often channel strategies develop when a product is ready to go to market. But a last-minute approach leaves a lot of efficiencies and synergies by the wayside, says V. Kasturi Rangan. Enter the concept of the "channel steward." |
BusinessWeek
May 1, 2006
Tom Lowry |
From Vanilla To Full Metal Racket Clear Channel is racing into the Digital Age with an array of high-def niche channels. |
Home Toys
June 2004
Jack Urrutia |
Modulating on Digital Cable Systems Even though digital cable may present interesting challenges, it is still possible to distribute video sources like security cameras around the house using a video modulator and the existing cable TV wiring. |
Home Theater
May 21, 2007 |
ABC to Stream Free HD The upgrade will make it the first online high-def channel from a major network. |
CRM
June 2012
David Myron |
Take a Healthy Approach to Social Media Social media is emerging as a viable forum for sales, marketing, and customer service professionals to connect with customers. But be careful not to treat it as "just another service channel." |
CRM
October 2015
Leonard Klie |
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience |
The Motley Fool
March 10, 2006
Adrian Rush |
XM: The Sounds of Salesmen? Clear Channel's insistence on XM ads is a reminder of why traditional radio is in decline. |
Fast Company
Rose Pastore |
How Snapchat Is Bringing Back The 1970s TV Experience Snapchat Discover is innovative because it has found a way to bring to smartphones the 1970s television experience of few channels, rich content, and limited time to watch. |
| PHONE+ |
US Signal Selected as a PHONE+ Top 50 Channel Program US Signal is a full-service fiber-optic solutions provider, offering a wide range of carrier-class telecommunications solutions to carrier, wholesale and enterprise customers throughout the Midwest. The company was selected as a Top 50 Channel Program. |
PC Magazine
May 21, 2009
Sascha Segan |
I Want My MemeTV The Digital Transition will TV make more interesting. For example, let's give 4chan.org a TV channel. Seriously. |
PHONE+
Doug Allen |
Q&A With Motorola Channel Chief Mark Kroh Motorola tapped Mark Kroh to become vice president of global channels for its Enterprise Mobility Solutions (EMS) division. In this interview, Kroh talks about his new role, his plans for the PartnerEmpower program, as well as other channel initiatives. |
Salon.com
August 7, 2002
Eric Boehlert |
Radio's titan hits the skids After replacing a high-profile exec, Clear Channel, the 800-pound gorilla of the entertainment industry, suddenly faces a lot of banana peels. |
CRM
February 2014
David Myron |
Should You Offer Social Customer Support? More progressive companies are moving beyond the experimentation stage and incorporating solutions that enable them to listen, analyze, and respond to customers on social media. |
CRM
December 2013
Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. |
Bank Systems & Technology
December 21, 2009
Melanie Rodier |
Banks To Increase Focus And Budgets On Online Banking in 2010 A new report from Aite Group reveals that executives will increase their budgets for online banking next year. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
The Motley Fool
March 30, 2006
Adrian Rush |
XM's Mainstream Makeover With new overlapping mainstream channels, XM starts to look and sound more like a costly way to get what you can hear without a subscription on terrestrial radio. That's no way to win over new fans. |
PHONE+
May 22, 2009
Cara Sievers |
Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year. |
CRM
July 2011
Paul Greenberg |
Never Underestimate the Power of Traditional Methods It's not the medium but, rather, how you use it to engage customers that counts. |
The Motley Fool
December 24, 2003 |
Stuffing the Channel When a company stuffs the channel, it ships inventory ahead of schedule. In a sense, sales are made at the expense of sales in future quarters. Here are tips for determining if companies you are investing in are stuffing the channel. |
The Motley Fool
March 8, 2006
Alyce Lomax |
XM Ads It Up Clear Channel wins a dispute requiring that its XM channels include advertising. Investors, take note. |
CRM
January 4, 2013
Leonard Klie |
It's Not Too Late to Start on Social A report from DMG Consulting outlines steps companies need to take to address issues on social media. |
Information Today
August 27, 2013 |
Al Jazeera America Takes to the Airwaves Al Jazeera America, the U.S.-based news channel from the Al Jazeera Media Network, premiered recently as a hub for national and international news programs, documentaries, and discussions. |
The Motley Fool
June 7, 2010 |
United Airlines Switches to Microsoft Zune Channels United Airlines has just started to replace Sirius XM Radio with Microsoft's Zune channels. |
Bank Systems & Technology
March 27, 2009
Maria Bruno-Britz |
Hasan Named Internet Chief at U.S. Bank Meheriar Hasan will oversee U.S. Bank's efforts on the Web channel in this newly-created position. |
| PHONE+ |
PlanetOne Selected as a PHONE+ Top 50 Channel Program PlanetOne, widely recognized as one of the oldest, largest and highest producing agencies in the country, offers a variety of voice and data services from only the top carriers in the industry. |
The Motley Fool
July 31, 2007
Rick Aristotle Munarriz |
Starbucks Jams to XM Let the merging begin. XM begins to adjust its stations in preparation of its proposed merger with Sirius Satellite Radio, with some being reintroduced with branded names, such as Hear Music, now called Starbucks XM Cafe. |
Registered Rep.
July 1, 2006
Kristen French |
Independent Channel Big and Getting Bigger Every financial-advice channel grew in terms of advisor headcount in 2005 except for the regional and bank broker/dealers, according to recently released research. |
CRM
November 15, 2004
Coreen Bailor |
Integration Aids Channel Management Creating true ties with partners helps to optimize sales results. |
The Motley Fool
August 24, 2006 |
Stuffing the Channel Investors, beware of companies shipping inventory ahead of schedule. Since companies often record sales as soon as they ship products, channel stuffing can make it appear that business is booming. |
PHONE+
January 19, 2010
Khali Henderson |
Q&A With PAETEC Channel Chief Donna Wenk Donna Wenk, senior vice president of sales operations and customer care at PAETEC shares her plans for the company's indirect sales program. |
PHONE+
June 22, 2009
Khali Henderson |
Global Crossing's Double Team In the first half of 2009 Global Crossing Ltd. (GLBC) recruited not one but two executives to lead its indirect sales team and revamped its partner playbook. |
Bank Systems & Technology
November 1, 2006
Nancy Feig |
Integrating the Channels Financial institutions are juggling numerous channels and the multitude of ways in which they touch customers. Many banks are actively looking to integrate those delivery channels more strategically. |
Salon.com
May 30, 2001
Eric Boehlert |
Tough company Clear Channel is as big as NBC or Gannett. Chances are it owns a half-dozen radio stations in your town. And it's fighting employee suits alleging everything from broken contracts to sexual harassment. |
PC Magazine
February 3, 2004
Bill Howard |
Surf Satellite Radio Why stream satellite radio to your PC for $9.95 a month when Internet radio is free? |
| PHONE+ |
TWC Selected as a PHONE+ Top 50 Channel Program Time Warner Cable Business Class was selected from among hundreds of companies as a Top 50 Channel Program. |
Pharmaceutical Executive
August 1, 2012
Wendy Balter |
New Approaches to Medical Education Planning Promotional medical education planning used to be able to focus on the science first, without much consideration for delivery channels. Now technology expertise and channel considerations demand an equal share in up-front planning. |
PHONE+
April 29, 2010
Khali Henderson |
Q&A With Cavalier Channel Chief Michael Gough Cavalier Telephone, a full-service telecom company announced the addition of Michael Gough as its new channel chief. He shares his plans for his new position. |
PHONE+
February 2, 2010
Tara Seals |
Siemens `Channels' Success with New Strategy So far, Siemens Enterprise Communications Group is on track to reach their goal of bringing in 75 percent of its revenue through the channel within three years. |
PHONE+
July 23, 2009
Cara Sievers |
Q&A With InterCall Channel Chief Brad Dupee Dupee discusses his plans for growing InterCall's channel operations. |
The Motley Fool
August 10, 2006
Alyce Lomax |
Clear Channel Getting Clearer? For anyone interested in the changing face of media, conglomerate Clear Channel is among the interesting companies to watch right now. With hopeful signs in its latest quarterly report, should investors start tuning in? |
CRM
December 2012
Leonard Klie |
Piecing Together Multichannel Support Cross-channel support starts with connecting the right channels. |
Bank Systems & Technology
February 1, 2007
Kere Lewis |
Banks to Explore Channel Optimization In 2007, many banks will explore channel optimization and the alignment of products and services with sales and service delivery channels to balance a positive customer experience with the need to better control costs. |
Home Theater
July 9, 2010
Mark Fleischmann |
Sony HD Movie Channels Coming Sony is about to launch two movie channels. One of two would be studio's first wholly owned channel. |
The Motley Fool
July 20, 2004
Seth Jayson |
Less Is More at Clear Channel Clear Channel, the communications giant that brings you radio ads and billboards galore, announced that it would require its radio stations to run less advertising. |
Home Theater
May 3, 2007 |
Motorola to Show Dual Cable Box Looking for a smoother way to switch between cable and broadcast channels? Next week Motorola will demo a dual-function cable box that also receives off-the-air channels. |
CRM
August 1, 2006
Colin Beasty |
Business Problem: Channel Managers Are Struggling to Exchange Customer Info with Their Partner Network Tech Solution: Partner relationship management tools. Usually accessed through a Web portal, PRM software takes costs out of the processes, improves the quality of information flow, and allows measurement and analysis of channel partnerships. |
