| Similar Articles |
|---|
 |
PHONE+
December 22, 2009 |
What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry.   |
PHONE+
May 22, 2009
Cara Sievers |
Q&A With One Communications' Channel Chief Michael Fair In order to facilitate more closely focused and more localized channel management, Massachusetts-based One Communications, announced plans to grow its channel management team by 50 percent this year. |
PHONE+
October 23, 2009
Khali Henderson |
Q&A With Broadview Channel Chief Chris Eldredge Broadview Networks' new executive vice president of alternate channels and carrier sales discusses his plans for their indirect sales channel program. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
| PHONE+ |
tw telecom Relaunches Partner Program Four years after acquiring its first agent program with the purchase of Xspedius in 2006, tw telecom in 2010 it relaunched its program, changed some of the rules of engagement and is investing in more support for agents. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
PHONE+
February 23, 2010
Khali Henderson |
Level 3 Channel Steps Up Its Game Executives at Level 3 Communications Inc. say 2009 was a turning point for the company's channel strategy. |
PHONE+
Michael Murphy |
Surviving Carrier Consolidation Consolidation definitely has its pros and cons. Your willingness to prepare yourself, diversify within the industry and maintain strong client and vendor relationships will help you succeed no matter how the landscape changes. |
PHONE+
December 30, 2009
Khali Henderson |
What Should an Agent Look for in a Partner Program? As an agent, you must evaluate many criteria before entering into a distribution agreement with carrier or master agency -- both about the supplier and its partner program. Here are some tips to get you started. |
PHONE+
November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
| PHONE+ |
Q&A With Deltacom Channel Chief Ken Royer An interview with Ken Royer, vice president of alternate channels for Deltacom, about his plans for the company's indirect sales channel. |
PHONE+
January 19, 2010
Khali Henderson |
Q&A With PAETEC Channel Chief Donna Wenk Donna Wenk, senior vice president of sales operations and customer care at PAETEC shares her plans for the company's indirect sales program. |
PHONE+
September 18, 2009
Khali Henderson |
Q&A With New Edge Network's Channel Chief JR Cook New Edge Networks, a business communications unit of EarthLink Inc., (ELNK), announced in August that channel veteran J.R. Cook has joined the company as managing director. |
| PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
PHONE+
March 2, 2010
Cara Sievers |
Q&A With Sprint Channel Chief Jaime Jones During the last restructuring, we saw an excellent opportunity to more closely align our channels to improve integration, increase growth and gain efficiencies. |
PHONE+
September 17, 2009
Khali Henderson |
Business Cable TV Now Available to TWC Agents Now, agents in the Time Warner Cable Business Class Partner Program can offer small and medium businesses Internet, phone and TV on a single bill. |
HBS Working Knowledge
June 12, 2006
Rangan & Bell |
The Promise of Channel Stewardship Companies need a new strategy for going to market, says Harvard marketing professor V. Kasturi "Kash" Rangan in his new book, Transforming Your Go-to-Market Strategy. |
PHONE+
April 29, 2010
Khali Henderson |
Q&A With Cavalier Channel Chief Michael Gough Cavalier Telephone, a full-service telecom company announced the addition of Michael Gough as its new channel chief. He shares his plans for his new position. |
PHONE+
September 14, 2009
Cara Sievers |
The Softer Side of PRM Telecom's indirect channel, vendors and their partners continue to see value in building and nurturing their relationships outside of mass e-mails, order submission platforms and partner portals. |
PHONE+
December 28, 2009
Cara Sievers |
The Channel: A Look Back Agent news highlights from the last ten years in the telecom industry. |
PHONE+
May 25, 2010 |
Ethical Dilemma No. 4: First Quote or Ink Wins? Policies for preventing quoting conflicts between competing agents working with the same master agent. |
PHONE+
August 13, 2009
Khali Henderson |
Going Global: Agents Find New Revenue Selling International Services to MNCs For telecom agents feeling the squeeze on domestic business, helping U.S. companies' develop their telecommunications systems for going global can not be ignored. |
PHONE+
February 2, 2010
Tara Seals |
Siemens `Channels' Success with New Strategy So far, Siemens Enterprise Communications Group is on track to reach their goal of bringing in 75 percent of its revenue through the channel within three years. |
| PHONE+ |
Q&A With Lightyear Channel Chief Kevin Parker A PHONE+ interview with Kevin Parker, vice president of sales for Lightyear Network Solutions, about his plans for the company's indirect sales channel. |
PHONE+
January 25, 2010
Cara Sievers |
Survey Sheds Light on Indirect Channel Compensation As the country awaits an economic rebound, channel partners in the communications industry reported fairly steady revenue streams and a positive outlook on growth. |
PHONE+
May 1, 2009 |
Agent Roundtable 2009 Six agency owners to discuss the challenges and opportunities they are experiencing in selling carrier services and diversifying their offers. |
| PHONE+ |
Channel Partners Asks: What Is Your Business Goal for 2011? A focus on business growth for 2011 is the major theme. |
PHONE+
March 23, 2010 |
Do Agents Have a Chance Fighting Mass Terminations from Carriers? Telecom experts off their opinions on how agents might be able to deal with carrier downsizing. |
| PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
| PHONE+ |
Ethical Dilemma No. 5: Referral Quid Pro Quo Indirect sales agents and their carrier suppliers are featured discussing an ethical dilemma in the communications industry channel. |
| PHONE+ |
US Signal Selected as a PHONE+ Top 50 Channel Program US Signal is a full-service fiber-optic solutions provider, offering a wide range of carrier-class telecommunications solutions to carrier, wholesale and enterprise customers throughout the Midwest. The company was selected as a Top 50 Channel Program. |
PHONE+
January 26, 2010 |
Ethical Dilemmas in the Channel, Part 2 Should agents share commissions with customers? |
PHONE+
December 30, 2009 |
Channel 101 -- PHONE+ Fact Book 2010 An updated primer of telecom industry basics. |
CRM
January 2008
Marshall Lager |
Fine-Tuning the Channel They're not exactly employees, and they're not quite customers, but your channel partners can be equally important - and you can't just direct them by remote control. |
PHONE+
June 12, 2009
Cara Sievers |
Frontier to Follow FairPoint's Footsteps? Since FairPoint Communications Inc. acquired the Verizon landline business in Maine, New Hampshire and Vermont in March 2008, a few channel partners have expressed disappointment. |
PHONE+
April 15, 2009
James O. Warren |
Playing By the Channel Sales Rules A quintessential document outlining the guidelines for direct and indirect sales representatives to avoid or resolve channel conflict. |
PHONE+
February 2, 2010
Greg L. Taylor |
Tired of Being Bullied? More and more agents are feeling taken advantage of by carriers. This article discusses some options to solve the problem. |
HBS Working Knowledge
July 26, 2006
Sean Silverthorne |
The Strategic Way to Go to Market Too often channel strategies develop when a product is ready to go to market. But a last-minute approach leaves a lot of efficiencies and synergies by the wayside, says V. Kasturi Rangan. Enter the concept of the "channel steward." |
PHONE+
March 25, 2010 |
Channel Partners Name Dan Sterling PHONE+ Channel Executive of the Year 2010 The votes are in and PHONE+ is honored to congratulate Dan Sterling of Windstream, previously NuVox, as Channel Executive of the Year 2010. |
CRM
December 2013
Leonard Klie |
Overcome Multichannel Customer Service Challenges Effective strategies start with talking to customers. |
CRM
November 15, 2004
Jason Compton |
How to...Train and Manage Multichannel Agents Not all agents are ideal for a demanding multichannel role, but these five steps will help contact center managers find the right agents, and give them the tools they need to make each phone call, email, and chat session a top-notch experience. |
PHONE+
December 30, 2009
Khali Henderson |
What Are the Primary Agent Business Models? Descriptions of the several types of agents in the telecom industry. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
PHONE+
October 19, 2009 |
Top 15 Channel Managers Honored The 15 channel managers who received the highest number of votes are profiled in these pages and deserve recognition from their agents and peers for a job well done. |
InternetNews
October 26, 2006
Ed Sutherland |
Global Crossing Acquires Latin American IP New Jersey-based Global Crossing continues to expand the reach of its IP network - this time into Latin America. |
| PHONE+ |
PlanetOne Selected as a PHONE+ Top 50 Channel Program PlanetOne, widely recognized as one of the oldest, largest and highest producing agencies in the country, offers a variety of voice and data services from only the top carriers in the industry. |
PHONE+
May 19, 2009
Cara Sievers |
Trading Gigabits for Kilowatt Hours What better time for agents to contemplate playing in the energy field as current and prospective customers reevaluate their utilities spend? |
