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PHONE+
Doug Allen |
Hosted vs. Premises UC: Which Path Is Right for the Channel? Unified communications has been the cause of feverish debate between hosted provider and premises-based equipment vendor executives, who can work up a righteous rage when it comes to choosing the better delivery approach - from the cloud or on-site.   |
PHONE+
Charlene O'Hanlon |
Hosted PBX Aids Channel Business Transformation Agents and VARs looking for a way to expand their businesses without having to invest a lot in education and infrastructure may find easy money in managed PBX services. |
PHONE+
June 16, 2009
Khali Henderson |
Hosted VoIP Sales Up In a Down Economy Whether you are an IP PBX dealer in denial or a reluctant telephony agent, it's time you thought long and hard about your stance on hosted VoIP. |
PHONE+
Doug Allen |
Hanging Up on Hosted VoIP Customer complaints with hosted VoIP are leading a small but growing number to go back to their trusty, if old-fashioned, premises-based IP PBX. |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
CRM
December 2009
Donna Fluss |
Presence Is Accounted For Is unified communications the next disruptive technology for customer service? |
PHONE+
March 10, 2010
Kelly M. Teal |
Rapidly Expanding Hosted IP Provides Opportunities The unified communications industry will claim $30 billion in market share by 2013. |
CIO
August 27, 2008
John Brandon |
Blackberry and Email and Videoconferencing. Oh My! Unified communications promises to integrate your Blackberry, your email and any other tools and devices you use to communicate and collaborate at work. Early adopters share four keys to successful implementation. |
PHONE+
April 13, 2010
Frank J. Ohlhorst |
Hosted PBX Providers Can Lead the Way to Profits The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products. |
PHONE+
January 6, 2010
Tara Seals |
Hosted VoIP Becoming a Player ... Now Unified communications and convergence have been predicted to change the voice game for years now, and changes now surfacing could make 2010 the year that actually happens. |
CIO
May 31, 2012
Lauren Brousell |
CIOs Extend Unified Communications to Mobile Devices A survey finds that IT leaders are accelerating their plans to invest in unified communications and collaboration technologies. But the systems aren't cheap. |
InternetNews
March 24, 2008
Judy Mottl |
UC Will Prove Challenging to Buyers And Sellers While boasting promise, unified communications won't be a smooth road for vendors or enterprise. |
PHONE+
June 2, 2009
Scott Kinka |
Presence and Preferences: The Basics of UC What does the term "unified communications" mean? Frankly, that depends on who offers the definition. |
PHONE+
April 28, 2010
Charlene O'Hanlon |
Open Standards Give UC a Boost However promising the united communication (UC) market is, its final success depends on whether companies continue to support and build upon open standards. |
PHONE+
November 17, 2009
Duncan Potter |
Dispelling UC Myths & Misunderstandings Many companies, including resellers and end-users, still are struggling with the challenge of articulating why a unified communications solution makes sense. |
PHONE+
Jon Heaps |
Top 7 Targets for Hosted Contact Centers Identifying the right targets for hosted contact center solutions. |
InternetNews
December 10, 2008
Judy Mottl |
Unified Communications Hurdles Still in Play Unified communications adoption remains at a snail's pace and the latest deployment results aren't likely to spur stronger growth any time soon., survey reveals. |
PHONE+
January 28, 2010
Richard Martin |
Polycom, BroadSoft Team On Hosted UC Joining forces on an integrated communications platform, media phone and videoconferencing vendor Polycom has partnered with VoIP applications provider BroadSoft to provide a hosted unified communications system. |
CRM
September 2011
Donna Fluss |
Future of Contact Centers Clearly Lies in the Clouds Too compelling to ignore, the benefits include low startup costs and no capital investment |
InternetNews
October 14, 2008
Judy Mottl |
Microsoft Pumps Up Collaboration Suite Microsoft is putting the final touches on its unified communications tool, Office Communications Server 2007 Release 2, which will be available early next year and feature enhanced conferencing, wireless device and developer-friendly capabilities. |
CIO
July 16, 2010
Mike Sapien |
Unified Communications: Getting End Users On Board Driven by a convincing business case for cost savings, businesses have finally begun to embrace unified communications. |
PHONE+
September 17, 2009
Khali Henderson |
Agents Plug Into UC Power PAK Cisco, Masergy Communications, GTRI, and X4 have come together to make selling and implementing unified communications easier for agents and dealers. |
InternetNews
November 9, 2009 |
Cisco Taking on Google in Hosted E-Mail New collaboration offerings build on last year's acquisitions of Jabber and PostPath. |
InternetNews
November 28, 2005
Jim Wagner |
Microsoft Enhances Hosting Platform Microsoft is pushing mobility and security additions on its updated suite, Microsoft Solution for Hosted Messaging and Collaboration version 3.5 |
PHONE+
August 6, 2009
Jim Koniecki |
6 Tips for Optimizing UC Adoption Many enterprises use unified communications (UC) systems to enable and support distributed workforces. Both corporate finance and IT believe it will increase productivity, reduce travel expenses and reduce real estate costs. |
CRM
June 1, 2004
David Myron |
Hosting Hits Call Centers ASP and traditional CRM vendors alike are in a race to capture share of the hosted contact center market. |
InternetNews
October 16, 2007
David Needle |
Nortel Boards Microsoft's Office Communications Train Nortel details offerings built around soon-to-launch Office Communications Server. |
CRM
September 2010
Daniel Hong |
Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center. |
CRM
April 2011
Ian Jacobs |
Hosted Contact Centers Poised for Growth Purse strings loosen on capital spending, which may bring rapid deployments. |
InternetNews
March 21, 2007
Michael Hickins |
Microsoft Puts SharePoint 3.0 in The Cloud Online hosting companies will be able to offer their customers features of Microsoft's most recent on-premise collaboration and communication tools, SharePoint Services 3.0 and Exchange Server 2007. |
PHONE+
December 28, 2009
Glenn Goldberg |
Aculab Helps PBX Central With TDM-IP Integration Aculab's software-based host media processing platform provides a flexible and reliable foundation for providers looking to expand their service offerings |
PHONE+
September 25, 2009
William Bumbernick |
Selling VoIP as a Disaster Recovery Solution Hosted VoIP improves telecommunications continuity and brings profit opportunity to channel partners. |
Inc.
May 2008
Darren Dahl |
Clip Here and Save Big How to trim your IT budget without making sacrifices. |
InternetNews
March 17, 2008
Judy Mottl |
Avaya Gears Up For Unified Communication Battle Avaya today introduced several offerings for mobile workers and a services program, all geared toward helping businesses achieve better workforce responsiveness. |
PHONE+
December 30, 2009
Khali Henderson |
What Products Can Agents Sell? This article is a summary of the services agents can offer to their clients. |
| PHONE+ |
A New Pricing Paradigm for Hosted VoIP? When discussing the pros and cons of a hosted VoIP implementation vs. an in-house PBX or IP PBX deployment, a little clarity would go a long way to helping customers and channel partners decide which option to choose. |
InternetNews
October 16, 2007
David Needle |
Microsoft's Next Great Software Gambit? Remember the personal computer revolution? Microsoft sees something similar in telephony. |
PHONE+
May 20, 2010
Frank J. Ohlhorst |
Desktop Video Conferencing Can Be Profitable By evaluating the options available and looking towards future communications services, solution providers should be able to profit from desktop video conferencing. |
InternetNews
November 12, 2004
Sean Michael Kerner |
Study: Hosted E-Mail Growing Fast A new study from research firm Radicati Group found that hosted e-mail is growing at a faster pace than in-sourced e-mail. The firm estimated that more than two thirds (67 percent) of all e-mail accounts are hosted. |
CRM
March 1, 2004 |
Hot Seat: The Demand for On-Demand CRM CRM magazine posed the question, "Will hosted CRM ever eclipse on-site CRM in terms of popularity?" |
InternetNews
August 9, 2010 |
Microsoft Inks UC Deal With Polycom Under a multi-year agreement unveiled Monday, Polycom will begin shipping integrated unified communications solutions built on Microsoft's Communications Server 14. |
InternetNews
June 6, 2005
Susan Kuchinskas |
Microsoft Communicates Convergence Deals with Sylantro Systems and Amdocs put Microsoft on a track to bring communications services to market. |
CRM
October 1, 2009
Donna Fluss |
Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice. |
InternetNews
October 11, 2007
Larry Barrett |
IBM Aims to Burst Microsoft's Office Communications Bubble IBM talks up integration plans for its Lotus Symphony apps suite, just days before Microsoft unveils Office Communications Server 2007. |
PHONE+
Hank Stringer |
Boost Hosted VoIP Sales With Complete TCO Comparison TCO analysis can be an effective tool for selling hosted VoIP solutions, but many are ineffective because they are incomplete. |
PHONE+
May 21, 2009
Adam Myers |
BCDR Basics for Agents Recommending backup links in case of a network outage is a sound strategy, but if that's the extent of your business continuity/disaster recovery advice for business customers, you are missing critical solutions and revenue opportunities. |
InternetNews
January 10, 2005
Susan Kuchinskas |
Microsoft Hosts Messaging for SMBs Microsoft said its release of Microsoft Solution for Hosted Messaging and Collaboration Version 3.0 intends to provide a cost-effective way for small and medium-sized businesses to get advanced messaging functions. |
CIO
September 9, 2009
Kim S. Nash |
Unified Communications Promises Much, But Does It Deliver? Unified communications can save time, cut costs and improve collaboration, but the tricky part is choosing the right combination of tools. |
PHONE+
September 23, 2009
Khali Henderson |
Desktops in the Clouds What do you get when you cross a virtual desktop and a cloud? A hosted virtual desktop. |
PHONE+
May 8, 2009
Tara Seals |
Siemens Gets Channel-Happy Unified communications vendor Siemens Enterprise Communications Group has a lofty -- but intrepid -- goal to bring in 75 percent of its revenue through the channel within three years, up from 15 percent today. |
