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CRM
September 2011
Donna Fluss |
Future of Contact Centers Clearly Lies in the Clouds Too compelling to ignore, the benefits include low startup costs and no capital investment   |
CRM
May 2012
Donna Fluss |
Making Sense of the Hosted Contact Center Infrastructure Market A 2012 buyers' guide. |
CRM
September 2010
Daniel Hong |
Hosted Contact Center Implementations Understanding how to make incremental changes in contact center operations to optimize customer care and control long-term costs without disrupting service delivery is the key determinant to success for implementing a hosted contact center. |
CRM
September 2015
Leonard Klie |
Contact Centers Continue Cloud Migration ContactBabel sees huge growth in hosted customer support |
CRM
April 2011
Ian Jacobs |
Hosted Contact Centers Poised for Growth Purse strings loosen on capital spending, which may bring rapid deployments. |
CRM
April 2010
J. David Lashar |
Customer Service Gets SaaSy The contact center can finally benefit from software-as-a-service. |
CRM
October 1, 2009
Donna Fluss |
Voice Self-Service to the Rescue When live agents can't be had, interactive voice response systems may suffice. |
CRM
January 2013
Donna Fluss |
Why Contact Centers Are Moving to the Cloud Low cost and flexibility make this a win-win solution for many enterprises. |
CRM
October 1, 2005
Ken Landoline |
Contact Centers' Next Development It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises. |
CRM
November 2014
Leonard Klie |
Work-at-Home Solutions Are Transforming Call Center Operations At-home agents can be as productive, if not more so, as those in the contact center. |
PHONE+
Charlene O'Hanlon |
Hosted PBX Aids Channel Business Transformation Agents and VARs looking for a way to expand their businesses without having to invest a lot in education and infrastructure may find easy money in managed PBX services. |
PHONE+
May 21, 2009
Adam Myers |
BCDR Basics for Agents Recommending backup links in case of a network outage is a sound strategy, but if that's the extent of your business continuity/disaster recovery advice for business customers, you are missing critical solutions and revenue opportunities. |
PHONE+
July 21, 2009
Khali Henderson |
Hosted UC Catches Up to Hype Businesses of all sizes are embracing UC as a service. |
CRM
March 2014
David Myron |
Top 3 Customer Service Trends for 2014 This year's hottest customer service trends include social media, cloud technology, and mobile devices. |
PHONE+
September 25, 2009
William Bumbernick |
Selling VoIP as a Disaster Recovery Solution Hosted VoIP improves telecommunications continuity and brings profit opportunity to channel partners. |
CRM
January 2007
Coreen Bailor |
Home Bodies Cut contact center operating costs, reduce churn rates, and up flexibility -- a serious look at the at-home agent model. |
CRM
September 2006
Karen Bannan |
Hosted or Housed? The decision to implement one or the other CRM-solution model is a complicated one. Here is a rundown of significant financial aspects to consider. |
CRM
January 2015
Donna Fluss |
Navigating the Cloud-Based Contact Center Infrastructure Market Ease of use is key consideration for potential buyers. |
CRM
March 1, 2005
Coreen Bailor |
Call Centers 24x7 Goes Virtual The contact center outsourcer implements Five9's hosted solutions to keep up with burgeoning business. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
CRM
July 2014
Leonard Klie |
iCruise.com Sees Smooth Sailing with 8x8 8x8's Virtual Office and Virtual Contact Center improve operations at the cruise booking site. |
PHONE+
June 16, 2009
Khali Henderson |
Hosted VoIP Sales Up In a Down Economy Whether you are an IP PBX dealer in denial or a reluctant telephony agent, it's time you thought long and hard about your stance on hosted VoIP. |
CFO
September 1, 2007
John Edwards |
Software as a Serpent Renting business applications may be all the rage, but it can also come back to bite companies. |
PHONE+
Doug Allen |
Hanging Up on Hosted VoIP Customer complaints with hosted VoIP are leading a small but growing number to go back to their trusty, if old-fashioned, premises-based IP PBX. |
PHONE+
Doug Allen |
Are Carriers Contenders for the Cloud Services Channel? Take a look at several carrier's basic cloud service offerings and market strategy, as well as their thoughts on the channel. |
PHONE+
December 30, 2009
Khali Henderson |
What Products Can Agents Sell? This article is a summary of the services agents can offer to their clients. |
The Motley Fool
July 6, 2006
John Finneran |
SaaS: The Last Software Stunt The rise of software as a service ("SaaS") is inevitable -- but it's also reshaping the investment character of the software, services, and hardware sectors. |
PHONE+
September 23, 2009
Khali Henderson |
Desktops in the Clouds What do you get when you cross a virtual desktop and a cloud? A hosted virtual desktop. |
CRM
February 2003
Ramin Ganeshram |
Outsourcing -- Making the Right Call There are three main types of call center outsourcers. Which is best suited to your business? |
PHONE+
Charlene O'Hanlon |
Partners' Best Bets for Cloud Services Channel partners looking to get into cloud services can hedge their bets on four technologies sure to sell. |
CRM
November 2, 2012 |
Contact Centers Are a Growing Industry A GIA report finds an increased focus on efficient customer care and reducing costs are driving the market. |
CRM
August 2004
Jason Compton |
Making the Right Call Choosing the right call center outsourcing option for your business. |
PHONE+
April 13, 2010
Tydings & Safran |
Selecting a SaaS Provider Software as a service, also known as hosted on-demand business applications, is providing a rare first-mover opportunity for telecom agents |
CRM
October 17, 2011
Leonard Klie |
Interactive Intelligence to Launch Cloud-based Communications Trial Program Quick Spin program designed to further reduce risk of migrating to communications-as-a-service. |
PHONE+
April 13, 2010
Frank J. Ohlhorst |
Hosted PBX Providers Can Lead the Way to Profits The number of hosted PBX providers is growing exponentially, creating a threat to solution providers that sell and service traditional premise based IP PBX products. |
CIO
July 9, 2013
John Moore |
Why SaaS HR Software Is Ready to Take Off It's estimated that 90 percent of Fortune 1000 companies plan to replace their human resources management software in the next four years. Many are replacing these legacy on-premises systems with cloud-based HR systems. |
CRM
November 16, 2010
Koa Beck |
LiveVox Announces VoIP Agent@Ready VoIP Agent@Ready is a cloud-based inbound/outbound contact solution and supports telephony infrastructure with "hunt" groups of greater precision. |
CRM
March 2006
Coreen Bailor |
Keeping Balance in the Center Organizations no longer have to choose between efficiency and effectiveness as contact center technology evolves. If your contact center efforts are unbalanced, consider these five approaches to achieving service and efficiency equilibrium. |
CRM
June 2011
Leonard Klie |
Rural Arizona Drives Home Service Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite. |
CRM
December 2010
Donna Fluss |
Speaking of Solid Payback Optimizing your interactive voice response system may require only a small investment |
InternetNews
May 1, 2006
Michael Hickins |
Microsoft Plays The Room Microsoft was panned on Wall Street, but its announcement today of the availability of Hosted for Applications Version 1 was all about pleasing Main Street. |
CRM
November 7, 2012 |
The Cloud Changes Everything in Oz Contact centers in Australia will shift to more cloud-based solutions starting in 2015, according to a Frost & Sullivan report. |
CIO
March 1, 2007
John Edwards |
SaaS Appeal Where does software as a service most help midsize enterprises today? Think key business functions like accounting and CRM. For CIOs with lean staffs, the advantages of SaaS add up. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
CRM
March 2014 |
The 2014 CRM Rising Stars All of these companies add significant value to the customer experience. And, because of this, they have the potential to soar. Congratulations to this year's group of high flyers. |
CRM
February 22, 2013
Paul Lang |
What's Next for the Contact Center? The challenge for contact center managers will be finding a way to offer the best customer service at the lowest cost. Here are seven trends that we can't ignore. |
CRM
January 2016
Donna Fluss |
Cloud-Based Contact Centers: The Sky's the Limit The market is starting to soar thanks to flexibility, cost-effectiveness, and ever-increasing reliability |
InternetNews
June 9, 2010 |
Why SMBs Should Embrace Hybrid Computing A mixture of on-premise software applications combined with other apps and services based in the cloud can help SMBs save money and still maintain control and security of their most important data. |
CRM
January 13, 2015 |
Toshiba's Releases IPedge Virtual Server Communications and Contact Center Solution The Toshiba IPedge business telephone system includes advanced contact center capabilities in a single server. |
