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Global Services
March 6, 2008 |
Enabling Better Business & IT Alignment What will set apart great business leaders is the ability to adapt to and manage change well. Here are some tips for selecting and managing multiple IT service providers   |
Global Services
May 14, 2008
Lisa Ross |
Shifting to an FAO 2.0 Mindset While cost reduction and process efficiency are still key drivers for FAO engagements, customers are adopting a wider scope of contracted services upfront, suggesting that the FAO market is now shifting to the age of FAO 2.0 differentiated from less sophisticated market demand for services |
FAO Today
Jan/Feb 2008
Ramakrishnan & Frangulescu |
Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard. |
Global Services
October 31, 2008
Mike Beals |
Governance Tools Can be a Game Changer A successful outsourcing initiative requires the implementation of a disciplined outsourcing lifecycle methodology. To make this methodology work, both the customer and the service provider must together design an approach to govern the relationship using the right governance tools and guidelines |
HRO Today
June 2008
Andy Teng |
Gravitating toward Governance Are you doing a good job watching the store? If you haven't considered your governance efforts lately, better beef up before it comes back to haunt you. |
Global Services
November 4, 2008
Jolie Newman |
The Innovation Imperative Understand the essential nature of innovation in outsourcing engagements. |
Global Services
August 26, 2008
Lisa Ross |
Choosing the Best Outsourcing Approach One of the latest trends in finance outsourcing is that CFOs are seeking an integrated service delivery approach to outsourcing, instead of a piecemeal approach, to gain greater efficiency, effectiveness, and control and compliance of their finance and accounting (F&A) business process |
FAO Today
Nov/Dec 2007
Chris Gattenio |
Ask Chris: This month, she examines how companies maximize third party advisor (TPA) involvement in outsourcing their F&A processes. |
Global Services
May 28, 2008
Lisa Ross |
FAO to Achieve Strategic Objectives The No.1 reason for companies to consider outsourcing finance back-office functions is the need for cost reductions; however, there are a myriad of additional drivers compelling companies to consider this option. |
Global Services
August 1, 2008
Imrana Khan |
34% More FAO Contracts to Be Inked in 2008 The global finance and accounting outsourcing market will engage in an estimated 456 multiprocess, three plus year FAO deals, with a combined annual growth rate of 30.7 percent |
FAO Today
Nov/Dec 2007
Menzigian et al. |
Outsourcing Order-to-Cash & Procure-to-Pay For finance and accounting outsourcing, an understanding of Order-to-Cash and Procure-to-Pay unlocks new opportunities to create business impact. |
Global Services
December 7, 2008
Chris Osentowski |
Global Sourcing Strategies Customers are conferring with their global sourcing providers to revisit their outsourcing strategies, procurement processes, transition and delivery commitments for what is expected to be a soft year. |
CIO
August 1, 2001
Patricia Wallington |
Time to Create a CXO Coalition To lead successfully, CIOs must join forces with other Os in the corporation... |
Foundation News & Commentary
Jul/Aug 2005
Hechinger & Bobowick |
Governance Matters The 12 principles of governance share some common denominators and enable the board to operate at an exceptional level. |
HRO Today
June 2008
Andy Teng |
Considering Governance First You wouldn't want to drive in a major city without traffic lights, so why take on outsourcing without a robust governance model? Remember, dedicating the right resources to managing the contract can help minimize problems later on. |
Global Services
July 1, 2008
Imrana Khan |
The Case for Transformation Beyond the hype about transformation there's some real work being delivered that makes the case for business transformation outsourcing. |
CRM
September 16, 2011
Michael Brito |
From Social Brand to Social Business Organizations need to be smart and think long term. From the outside looking in, most wouldn't recognize and understand the challenges that social media has created in the enterprise. |
Insurance & Technology
January 5, 2007
Mike Ura |
Leveraging Outsourcing for Business Transformation Outsourcing increasingly is being used in the insurance industry to facilitate transformation IT objectives, rather than just cutting costs or delivering operational efficiencies. |
FAO Today
Mar/Apr 2008
Lisa Ross |
Department Procurement: Try Adding Procurement By outsourcing finance & accounting and procurement together, you can fan the flames of powerful synergies that will go straight to the bottom line -- while helping to improve operations. |
HBS Working Knowledge
August 11, 2008
Martha Lagace |
Strategy Execution and the Balanced Scorecard An excellent strategy often fades from memory as an organization tackles day-to-day operations issues. |
HRO Today
September 2008
Atul Vashistha |
Good Governance Is Critical Supporting your global initiative with the three pillars of strategic, functional, and project governance is critical to outsourcing success. |
HBS Working Knowledge
July 5, 2004
Weill & Ross |
Ten Principles of IT Governance You've invested heavily in technology, but where is the payoff? This excerpt from the new book IT Governance distills keys to creating greater value from IT. |
National Real Estate Investor
July 1, 2005
John C. Maher |
It's a Brand New Ballgame for Outsourcing Real Estate Outsourcing is certainly not a new concept to real estate. What is new is the extent to which outsourcing is being used by Global 1000 companies to improve the performance of key internal business functions such as finance and accounting, supply-chain management, human resources and real estate. |
CRM
October 2014
Paul Greenberg |
Mastering the Alignment of Sales and Marketing With today's connected customers, engagement is more vital than ever. |
CIO
June 15, 2004
Jeanne Ross & Peter Weill |
Recipe for Good Governance MIT research has found that good IT governance leads to better return on assets for companies. But what makes for good governance? Here are the ingredients. |
Global Services
January 24, 2008 |
Negotiating Service Deals with Equity Services transactions with an equity component are complicated and are associated with a wide range of risks factors. However, they can create positive financial returns if structured carefully. Here are a few guidelines on how to structure such transaction agreements. |
CIO
August 26, 2009 |
How to Make IT-Business Alignment a Reality CIOs advise embedding IT staff in the business, focusing on business processes and leveraging business mentors. |
Global Services
August 14, 2008
Mehra & Singh |
A Comprehensive Talent Strategy for Services Outsourcing Outsourced service operations in India, China, and other developing countries face a war for talent that will ultimately determine their competitiveness. Win this war by pursuing a comprehensive talent-management strategy. |
Global Services
August 14, 2008
Phil Fersht |
Dodging the Outsourcing Landmines With growing reliance on their providers to deliver, greater scrutiny by boards and their auditors, and such, driving change deep into firms, execs governing outsourcing relationships have become a lightning rod for criticism. |
Global Services
August 27, 2007
Blackman & Schweyer |
Buy-Side Sourcing Careers Outsourcing has become a $4 trillion business. In many companies, nearly a quarter or more of the executive budget is dedicated to it. With so much at stake, comes opportunity for a new breed of talent the outsourcing professional. |
CIO
July 1, 2005
Carrie Mathews |
How to Improve Outsourcer Relationships A panel of IT professionals shares tips and insights on improving outsourcing relationships. |
Global Services
July 11, 2008
Lisa Ross |
Trends in Pricing of FAO Contracts Finance and accounting outsourcing contract pricing is less standard and more case-by-case. Thus pricing is the most debatable part of such contract discussions. |
FAO Today
Nov/Dec 2007
Fersht & Sappenfield |
Preparing the New Organization for Life After Outsourcing The cost and performance benefits of outsourcing are now generally recognized, but the range of benefits varies widely. And, much of this variability can be attributed to the company's ability to effectively transition to the new organization. |
Global Services
November 4, 2008
John Willmott |
F&A Outsourcing Regroups in 2008: Improved Business Analytics Delivery in 2009 & 2010 Finance and Account Outsourcing (FAO) contract activity was down this year. Here's a look at the future of this industry. |
Global Services
May 15, 2008
Deborah Kops |
Can this Marriage Be Saved? Governance is the new black for the outsourcing industry. Yet, it cannot control the nuances and behaviors that characterize relationships that often resemble marriages. And who ever heard of marriage governance? |
Insurance & Technology
May 8, 2009
Smallwood & Furtado |
The Right Projects at the Right Time By linking business strategy to business processes and then to IT investments, insurers can maximize ROI while controlling costs and remaining competitive in the marketplace. |
IndustryWeek
November 1, 2007
David Blanchard |
Avoiding the Big Squeeze: Ten Steps to Better Managing Your Suppliers Good supplier management requires recognition of everyone's needs and expectations. |
FAO Today
Nov/Dec 2007
Bob Cecil |
Deals for the Next Decade of Finance and Accounting Outsourcing Increased buyer savvy paves the way for notable shifts in deal structure. |
Insurance & Technology
December 6, 2007
Anthony O'Donnell |
Insurance Outsourcing Reaches New Levels of Maturity While many insurers are still struggling with the management of offshore resources, industry leaders are crafting long-term global sourcing strategies for strategic competitive advantage. |
National Defense
February 2014
Jay B. Stephens |
Companies Need Sound Governance In publicly-traded aerospace and defense companies, strong internal controls in an organization -- especially in business units far from the mother ship -- are essential to transparency and process fidelity. |
National Defense
November 2012
Lambeth & Rhodes |
How to Manage the 'Cloud' for Greater Cost Savings In July, the Defense Department unveiled its ambitious new cloud computing strategy, which builds on a similar Obama administration strategy to address challenges, requirements and goals specific to Defense. |
HRO Today
September 2008
Paul Davies |
HRO's Necessary Overhead Investing in more administrative resources seems counter-intuitive to the idea of outsourcing, but facts are that HR is not well-prepared to handle some aspects of the deal. |
CIO
October 28, 2013 |
Good Governance Is a Make-or-Break Factor for IT CIOs say that governance rules will ensure that IT initiatives are transparent, efficiently managed and provide maximum business impact. |
CIO
September 24, 2008
Diane Frank |
So You've Inherited a Crummy Outsourcing Contract... CIOs share tips for fixing problem relationships. |
CIO
August 1, 2003
Susan H. Cramm |
A Cry for Full-Cycle Governance It's the only way to ensure IT project success |
HBS Working Knowledge
August 30, 2004
Robert S. Kaplan |
Mapping Your Board's Effectiveness To be effective, board members must understand their company's strategy. This Harvard professor offers methods for using the Balanced Scorecard and strategy maps to increase board power. |
HBS Working Knowledge
November 14, 2005
Cohen & Young |
Measuring Your "Multisourcing" Progress While it is important to understand the performance of a service provider in relation to baselines, understanding the business value of your sourcing relationships also depends on understanding the market rates for your required service levels. |
FAO Today
Nov/Dec 2007 |
New Finance Forum Stands Poised to Accelerate the Market The SharedXpertise Finance Forum, sponsored by FAO Today, will bring together F&A transformation experts, set standards, and gather and share vital information. |
Global Services
November 29, 2007 |
The Future of Buy-side Sourcing Careers The real change between now and 2010 for outsourcing professionals is likely to be less in terms of what they do, and more in terms of the recognition of their role and its importance. |
Wall Street & Technology
June 13, 2006 |
Spending More Can Be Satisfying Research from an outsourcing and insourcing advisory firm reveals a direct correlation between an organization's satisfaction with its outsourcing efforts and how much it invests in outsourcing management and governance. |
