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Insurance & Technology May 27, 2010 Anthony O'Donnell	Accenture Debuts Enhanced Technology Offerings at ACORD LOMA Insurance Systems Forum Among the systems revamped include Accenture Claim Components, Accenture Policy Components and the Accenture Life Insurance Platform.
Insurance & Technology December 6, 2007 Peggy Bresnick Kendler	Automating Underwriting: Moving From Art to Science Automating underwriting can help insurers bring more objectivity and discipline to the process, define appropriate risk parameters and price products accordingly while improving efficiency, according to this panel of industry experts.
Insurance & Technology November 12, 2007 John Macaluso	Banks Should Consider Extending SOA With BPM Banks should consider extending SOA technologies with business process management strategies.
Insurance & Technology February 21, 2005 Peggy Bresnick Kendler	SOA: Plug and Play The obstacles and benefits for insurance companies interested in service-oriented architecture.
Insurance & Technology January 5, 2007 Mike Adler	The Keys to Establishing Business Value CIOs are evaluating and implementing technology capabilities that hold true business value for their organizations.
Insurance & Technology May 18, 2007 Dan Carmichael	Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements.
Insurance & Technology December 23, 2005 Maria Woehr	Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon.
Insurance & Technology May 14, 2005 Peggy Bresnick Kendler	Rethinking Policy Admin Here, industry experts discuss how legacy systems can hamper insurers' abilities to grow and be flexible and how next-generation policy administration systems can deliver increased efficiency and improved customer service.
Insurance & Technology September 13, 2010 Nathan Golia	Virtual Roundtable: Improving Health Insurance Claims Processing Industry experts discuss potential areas of improvement in the healthcare claims process.
Insurance & Technology February 10, 2010 Joel Curry	Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in.
CRM November 1, 2005 Marshall Lager	What Is SOA? The basics behind service-oriented architecture and why it's important to your business.
Insurance & Technology September 7, 2007 Susana Schwartz	Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization.
Insurance & Technology August 22, 2007 David West	Analytics Make Doing Business Easier By improving the speed and consistency of decisions, analytics opens the possibility of self-service applications for producers and the insured, including claimants. The result will be a dramatic improvement in the ease of doing business with the carrier.
Insurance & Technology July 12, 2006 Peggy Bresnick Kendler	Managing Mobility Insurers are deploying mobile/wireless devices and applications to improve productivity in areas such as sales/agent support and claims. But security issues create risks.
Insurance & Technology April 2, 2004 Peggy Bresnick-Kendler	Virtual Roundtable Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Insurance & Technology April 20, 2005 Wendy Toth	Claims Tech Tops IT Spending Report: Claims management technology will be the leading strategic area of investment for U.S. P&C insurers in 2005.
Insurance & Technology August 12, 2005 Anthony O'Donnell	Journey to Service-Oriented Architecture Fireman's Fund turns to service-oriented architecture in an effort to consolidate up to 70 percent of its technology applications with the goal of transforming its IT organization into a more efficient and more flexible operation.
Insurance & Technology May 19, 2009 Kaytes & Josefowicz	Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers.
Insurance & Technology January 14, 2009 Matthew Josefowicz	Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence.
Bank Technology News December 2008 Jim Gahagan	Centralizing Payments With SOA Recent standards and advancements in imaging, real-time data access and service-oriented architecture (SOA) technology have now made it possible to centralize payments without costly replacement of systems.
Insurance & Technology January 25, 2005 Peggy Bresnick Kendler	Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc.
Insurance & Technology April 15, 2010 Lisa Valentine	Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well.
Bank Systems & Technology March 31, 2005 Peggy Bresnick Kendler	SOA A service-oriented architecture can provide a bank with the robust, resilient IT architecture it needs to grow, achieve speed-to-market and optimize customer service.
Insurance & Technology February 18, 2005 Cynthia Saccocia	Excellence Is Fundamental Claims management is one element of an insurance operation in which excellence is fundamental. Claims fulfill the promise of service as defined in the claimant's policy in the event of a covered loss.
Insurance & Technology September 22, 2010 Nathan Golia	Pegasystems Releases New P&C Claims Platform The new platform aims to reduce costs by steering adoption of best practices, the vendor says.
CRM July 1, 2009 Donna Fluss	Contact Centers and the Age of Analytics A variety of applications promise revenue generation and cost reduction.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
The Motley Fool July 13, 2011	Lender Processing Services Earnings Preview Lender Processing Services, which provides integrated technology and outsourced services to the mortgage lending industry, came in under analyst's estimates last quarter, but now has a chance to fix things this quarter on Monday, July 18.
Insurance & Technology October 31, 2006 Maria Woehr	Paying for the Future The Pension Protection Act of 2006 also may influence insurers to make more investments in sales illustration tools, predictive modeling, business tracking applications, Web services and service-oriented architecture to facilitate communication with customers.
Insurance & Technology October 7, 2005 Charles Babcock	Real-Time World The appearance of straight-through processing (STP) in personal home and auto lines is a sign that automation is penetrating more deeply into insurers' operations.
Insurance & Technology August 12, 2005 Phil Britt	Where the Dollars Are Going Insurance companies will spend most of their IT dollars in the next year to enhance performance/predictive analytics and purchase systems to improve management of business processes.
CIO August 15, 2005 Christopher Lindquist	A New Blueprint for IT A service-oriented architecture can be a powerful tool for changing your business-or a good way to boil the ocean. The keys to a successful SOA project are setting limits, mitigating risks, and giving the business what it wants and needs.
Bank Systems & Technology August 24, 2006 Deena M. Amato-McCoy	The New Integration While expanding data volumes and regulatory changes are putting more and more pressure on banks' core processing systems, they can't diminish their original services.
Insurance & Technology January 11, 2008 Nathan Conz	Mobile Sales Force Automation Growing In Demand High-speed wireless Internet access, recent improvements in devices such as tablet PCs and PDAs, and an insurance industry-wide shift in focus toward customer satisfaction have all but forced insurers to develop mobile claims capabilities.
Insurance & Technology February 1, 2006 Cynthia Saccocia	Value-Added Sales Services Improve Producer Productivity Insurers that demonstrate that they can help producers make more money can differentiate themselves from the competition. To create long-term competitive advantage, carriers must incorporate value-added sales services to their efforts.
Insurance & Technology February 1, 2006 Peggy Bresnick Kendler	Claims to Tame Experts weigh-in -- Q: What are the biggest challenges insurers currently face in the area of claims management?... Q: How does business intelligence affect claims handling?... etc.
Bank Systems & Technology February 1, 2007 Falk Rieker	Bank technology Executives Are Challenged to Do More With Less Technology can enable banks to increase revenue while continuing to reduce their costs. Here are recommendations.
Insurance & Technology September 16, 2005	SOA Score AAA Carolinas announced that it had achieved a return on its service-oriented architecture (SOA) investment in less than two months, based on reduced policy processing time, lowered document handling costs, and a customer acquisition and retention spike of 60%.
Insurance & Technology April 4, 2007 Susana Schwartz	Risky Business To meet stringent requirements around reporting, security and accountability, insurers are implementing financial modeling tools.
Insurance & Technology February 1, 2006 Phil Britt	A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.
Insurance & Technology July 10, 2008 Brady Polansky	Technology Must Be Seamless and Consistent Between Carriers Insurers have to enable Web services to agencies in a way that it becomes seamless.
Wall Street & Technology January 23, 2007 Peter A. Horowitz	On the Offensive The mega changes brought about by globalization, demographics, new regulation and new technologies, as well as diminishing product profit margins, disintermediation and previous underinvestment, will be compounded by fundamental changes in the financial industry's structure and makeup.
InternetNews November 4, 2004 Clint Boulton	IBM: Practice Makes Perfect for the SOA Initiated IBM's Global Services division has created a practice to help customers with Web services management tools scale to larger service-oriented architectures.
Insurance & Technology May 13, 2008 Nathan Conz	SOA Can Deliver On Promise With Right Strategies In Place Early adopters of SOA are seeing gains in flexibility, process reuse and speed to market.
InternetNews May 20, 2005 Clint Boulton	IBM Plots SOA Integration Course IBM begins the next leg of its service-oriented architecture journey to lure customers.
Wall Street & Technology August 22, 2006 Tim Clark	SOA: At Your Service The technology that supports service-oriented architecture continues to mature, further enabling financial firms' customer-centric strategies.
Insurance & Technology May 18, 2007 Nathan Conz	SOA Adopters Discuss Best Practices Industry IT executives, analysts and vendors all have different opinions on just how pervasive SOA has become in insurance.
Insurance & Technology January 17, 2006 Cynthia Saccocia	Managing in the Best and Worst of Times The insurance industry leaders - from megaglobal insurers to small regional or niche carriers - are achieving excellence by concentrating on profitable growth and competitive advantage.
Insurance & Technology December 23, 2005 Anthony O'Donnell	Tough Calls Insurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs.
Insurance & Technology February 6, 2008 Anthony O'Donnell	Insurers Seek Competitive Edge Through Underwriting Analytics Underwriters have come to appreciate technology much the way agents have.