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Insurance & Technology January 5, 2007 James M. Kerr	It's Still About the Customer Insurance companies are redesigning their service delivery models to be more accommodating. This trend has major implications for IT departments.
The Motley Fool December 12, 2006 Emil Lee	Insurance Industry Basics: Combined Ratio Investors who buy insurance companies with low long-term combined ratios should eventually be rewarded with superior investment returns. Just ask Warren Buffett.
Insurance & Technology April 20, 2005 Wendy Toth	Claims Tech Tops IT Spending Report: Claims management technology will be the leading strategic area of investment for U.S. P&C insurers in 2005.
Insurance & Technology November 17, 2004 Steve Forte	Hitting the Wall As existing policy administration systems impede effective reengineering of business process improvements, leading insurers have begun to recognize the strategic importance that policy platforms play in critical process improvements.
Insurance & Technology November 14, 2007 Karen Ignagni	Technology, Innovation Enable Health Insurers To Address Challenges The health insurance industry will continue to innovate and provide new tools to improve the quality of care and contain costs while working with government leaders to ensure Americans have greater access to affordable coverage.
Managed Care June 2007	Which Insurer is Best at Paying Docs? Prompt and accurate payment by insurers is important to physicians. Here are the best and the worst insurers at paying.
Managed Care July 2005 Stanley Hochberg	Insurers Can No Longer Afford Not To Share Some Data Pay-for-performance programs imply improved patient care, but are frustrated by fragmented data collection and reporting systems.
Insurance & Technology January 5, 2007 Matthew Josefowicz	Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures.
Insurance & Technology November 26, 2003 Bisker & Saccocia	2004 Insurance IT Spending To Increase...Slightly TowerGroup forecasts point to emphasis on closing the gap between IT spending and strategic business operations.
Insurance & Technology April 6, 2010 Anthony O'Donnell	Healthcare Reform Will Require Massive Insurance IT Spending Caught off guard by the passage of the Patient Protection and Affordable Care Act of 2010, insurers must modernize IT while increasing operational efficiency.
Insurance & Technology January 5, 2007 Jim Rourke	Look to the Long-Term Insurers need to look to vendors that provide proven, mature solutions and invest in technologies that will adapt with the company's vision.
Insurance & Technology November 26, 2003 Cynthia Saccocia	Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field.
Insurance & Technology July 12, 2006 Karen Pauli	Slaying The Hydra One Head At A Time For many insurers, knowledge of the customer is not individualized. However, creating value and discernible difference in the delivery of products and services now is a driving force in insurance.
Bank Systems & Technology February 22, 2007 Maria Bruno-Britz	JPMorgan Chase Acquires Assets of Healthcare Remittance Provider Purchase of FisaCure will enable JPMorgan Chase to offer a broader array of services to the healthcare industry and encourage adoption of electronic payments.
Insurance & Technology May 28, 2008 Peggy Bresnick Kendler	Accounting and Financial Systems: Technological Enhancements Offer Promise -- and Questions Insurers' accounting and financial systems -- including billing, annual reporting, portfolio management and investment management platforms -- are becoming increasingly integrated with other enterprise systems.
Insurance & Technology February 1, 2006 Cynthia Saccocia	Value-Added Sales Services Improve Producer Productivity Insurers that demonstrate that they can help producers make more money can differentiate themselves from the competition. To create long-term competitive advantage, carriers must incorporate value-added sales services to their efforts.
Insurance & Technology April 5, 2006 Maria Woehr	Sign Me Up Although all insurers look to improve efficiency through straight-through processing, empower agents with the latest technologies and enhance customer service, many have yet to implement a seemingly obvious efficiency: e-signatures.
The Motley Fool July 8, 2004 Selena Maranjian	Auto Insurance Rates Falling Rejoice -- your next car insurance bill may be smaller than you expected.
Insurance & Technology February 7, 2004 Julie Gallagher	Taking a New Look at HSAs Self-service tools support newly authorized health savings accounts
BusinessWeek July 30, 2007 Matthew Goldstein	Even The Insurers Have Hopped On Board Most insurers also realize life settlements aren't going away -- and so they're getting into the game. By sinking money into the sector, insurers can get back at least some of the money they now have to pay out in death benefits.
Insurance & Technology August 23, 2010 Peggy Bresnick Kendler	Virtual Roundtable: How to Navigate Claims Transformation Industry experts discuss best practices for ensuring a successful claims system modernization project.
Insurance & Technology September 5, 2008 Gary Kirkham	BPM Creates a More-Agile Business The business demands process improvements that increase customer satisfaction and automate corporate functions to ensure good business practices.
Insurance & Technology June 1, 2006 Maria Woehr	Mass. Revision Technology will play a key role in supporting the Massachusetts healthcare reform legislation - which possibly could serve as a blueprint for a national model - that would establish affordable health insurance for all residents.
The Motley Fool January 21, 2005 Stephen D. Simpson	Is Progressive About to Regress? Auto insurer posts strong earnings, but a down cycle may be about to begin. Given that Progressive is a high-quality company, many investors may be tempted to just hold on.
The Motley Fool May 29, 2009 Brian Orelli	The "Naughty List" You Want Your Company On Athenahealth is out with its annual review of how quickly health insurers are paying the claims that doctors make for services.
Insurance & Technology September 14, 2006 Maria Woehr	One Charter to Rule Them All? Insurers, analysts and vendors are weighing the benefits and risks of the National Insurance Act of 2006 - a plan to adopt an optional federally chartered regulatory system - as well as the impact the federal regulation could have on IT systems.
Insurance & Technology January 5, 2007 Paul McDonnell	It's a 'Buy' World This is an exciting time in the insurance industry, with several factors leading carriers to make key technology decisions in 2007. Carriers choosing to implement new solutions should recognize the critical need for flexible integration architecture.
Insurance & Technology April 2, 2004 Peggy Bresnick-Kendler	Virtual Roundtable Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Bank Technology News May 2007 John Adams	Healthcare: Fifth Third Wants a Healthy Future Banks are well positioned to be the nexus between payers, providers and patients. But to automate medical payment documents banks must cope with a new level of complexity.
Managed Care June 2002	Small Companies Seeking Caps On Premiums Small-business owners in Michigan have released a survey that they hope will prompt legislation to prevent some health insurers from "overpricing" policies.
Bank Systems & Technology May 1, 2006 Anthony O'Donnell	H$As: Sharing Some insurers are seeking to offer an end-to-end HDHP/HSA solution by creating their own banks to serve as custodians of the accounts. The challenge for banks is to make health insurers offering HDHPs see the value of what banks can bring to the overall consumer-directed health experience.
Managed Care November 2007	Headlines On Deadline . . . Improving imaging test utilization is a hot topic among insurers and providers... Pairing Zagat's methodology with WellPoint is the idea for the upcoming launch of a new online survey tool... etc.
The Motley Fool April 23, 2007 Emil Lee	Evaluating Insurance Stocks An industry executive helps investors understand how to assess an insurer's results.
Insurance & Technology May 26, 2010 Anthony O'Donnell	Carriers Shifting Distribution Dollars To Mobile, Accenture Research Finds Insurers are planning to invest on average $84 million on strategic distribution improvements over the next three years according to a survey of 125 insurers globally.
Insurance & Technology May 28, 2008 Nathan Conz	Compliance Becoming Key Component of Core Systems As insurers strive to holistically align their compliance cultures with day-to-day operations, a similar trend is emerging strictly within the technology realm.
Insurance & Technology December 6, 2007 Nathan Conz	Aetna, CIGNA, Empire BlueCross Establish Standards With New York State AG The health insurers have reached an agreement with the New York State Attorney General on standards for physician-rating programs.
Insurance & Technology January 14, 2009 Matthew Josefowicz	Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence.
Insurance & Technology April 5, 2006 Anthony O'Donnell	Partners and Rivals The shift by consumers to lower-premium high-deductible health plans along with the redirection of healthcare dollars into bank accounts represents a serious challenge for insurers, and a serious opportunity for banks and other financial services companies.
The Motley Fool October 19, 2010 Matt Koppenheffer	MGIC Investment Shares Popped: What You Need to Know Shares of mortgage insurer MGIC Investment jumped more than 10% in intraday trading, as the company reported better-than-expected third-quarter earnings.
Managed Care April 2001	U.S. Health Care 'Substandard,' Says IOM Report Managed care -- a whipping boy for all that is wrong with health care in the U.S. -- is not to blame for a badly fragmented system that provides incentives to treat acute episodes and not manage chronic illness, according to the Institute of Medicine's landmark report...
Insurance & Technology April 15, 2010 Lisa Valentine	Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well.
Insurance & Technology August 2, 2010 Nathan Golia	PHRs Gain Popularity Among Insurers Health insurers are looking to consumer-directed online personal health records as a way to encourage members and providers to share updated healthcare information.
Managed Care June 2001 Bob Carlson	Prompt-Payment Laws Don't Get to Heart of Matter "What we've got here is a failure to communicate," says Strother Martin as the captain in Cool Hand Luke. He's talking about the prisoner Luke, played by Paul Newman -- but he could just as well be explaining why it's so hard for physicians to get their claims paid...
Bank Technology News December 2009 John Adams	Post Oak Performs a Paper-ectomy While responsibility for insuring healthcare payments has been mired in political debate that's touched all points on the national intellect curve, the virtue of automating those payments should be of little doubt.
Managed Care November 2004	Abandonment of Capitation May Inflate MCO's Costs Medical groups and IPAs in strong managed care markets are significantly less likely to use fee-for-service methods to pay their physician members than are organizations in markets with less managed care presence.
Insurance & Technology August 26, 2004 Peggy Bresnick Kendler	Smart Payment Options Card payments promise to increase consumer convenience and streamline transaction processing, but for insurers, they represent a new business - with new technology challenges.
The Motley Fool September 19, 2008 Brian Orelli	Health Insurers Are Not AIG Health insurers get hammered this week.
National Real Estate Investor December 2, 2002 Parke Chapman	John Hancock to sell Boston trophy tower The number of insurers paring their real estate portfolios underscores how poorly the industry has done.
Insurance & Technology July 27, 2005 Peggy Bresnick Kendler	Investing Wisely Q: What are the key issues insurers face in terms of portfolio/investment management, and how are carriers addressing those issues?... Q: How can portfolio management systems and related technologies help insurers better manage, track and report on investments and financial performance?... etc.
Managed Care December 2004 Ed Silverman	Spitzer Just Getting Started on Health Care Initial reports of alleged rigged insurance bids focused on major brokers and insurers of commercial lines. But then news quickly surfaced that the New York attorney general was also going to look at the health insurance industry.