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Insurance & Technology July 12, 2006 Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology May 16, 2007 Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
Insurance & Technology November 28, 2005 Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology November 10, 2007 Nathan Conz |
MetLife Auto & Home Launches SEMCI Initiative The insurer has launched PowerLink, a set of vendor partnerships that will help deliver SEMCI functionality to independent agents. |
Insurance & Technology July 11, 2008 Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology July 11, 2008 Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Insurance & Technology March 18, 2005 Peggy Bresnick Kendler |
Optimizing Multi-Channel Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance. |
PHONE+ |
PHONE+ Asks: How Will Carrier Consolidation Impact the Agent Channel? Several agents weigh in on this question. |
Insurance & Technology February 10, 2010 Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology November 26, 2003 Julie Gallagher |
Doing a Lot with Little Although it works with a modest IT budget, Cincinnati Equitable is able to cater to agents' needs. |
Insurance & Technology July 11, 2008 Carolyn "Cal" J. Durland |
Carriers Must Focus on Consistency, Timeliness and Flow With services such as upload, download and real-time functionality, supported by ACORD standards, insurers can offer agents greatly enhanced efficiency and accessibility. |
Insurance & Technology July 12, 2006 Maria Woehr |
Staying In The Game An interview with Bob Winn, vice president of Capital Insurance Group about implementing a new policy administration system for commercial lines and converting the company's personal lines products to a .NET-based, Web-enabled format for agents. |
Insurance & Technology September 7, 2007 Susana Schwartz |
Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization. |
Insurance & Technology February 1, 2006 Anthony O'Donnell |
Driving Web Strategies If there's a product segment in the insurance industry that has fulfilled the fantasy of direct online sales in any measure, it's auto insurance. |
Insurance & Technology February 18, 2010 Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology May 20, 2009 Katherine Burger |
News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges. |
PHONE+ August 27, 2009 Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
PHONE+ December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
Insurance & Technology January 25, 2005 Peggy Bresnick Kendler |
Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc. |
PHONE+ December 30, 2009 Cara Sievers |
Back Office: What Do You Need to Run an Agency? To be able to concentrate on selling to current customers and generating relationships that will hopefully create new customers, agents must be cognizant of everything that needs to happen smoothly behind the scenes. |
Insurance & Technology September 14, 2004 Anthony O'Donnell |
The Power of One Creating a single, unified technology infrastructure built with an eye to future channels can make taking advantage of insurance market opportunities easier and much less costly. |
Insurance & Technology May 18, 2007 Dan Carmichael |
Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements. |
Insurance & Technology January 5, 2007 Matthew Josefowicz |
Responding to a Changing Market: The Core Is Key Core systems replacement has been compared to open-heart surgery -- it is one of the most drastic changes that insurers can make to their IT infrastructures. |
Insurance & Technology November 25, 2003 Katherine Burger |
Supporting Growth Via Agent Self-Service First American P&C is taking advantage of Web services and technology from Fiserv SIS to gain efficiencies and speed-to-market. |
Insurance & Technology April 15, 2010 Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
Insurance & Technology February 10, 2009 Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board. |
PHONE+ |
Q&A With Deltacom Channel Chief Ken Royer An interview with Ken Royer, vice president of alternate channels for Deltacom, about his plans for the company's indirect sales channel. |
Insurance & Technology April 19, 2005 Phil Britt |
A Door to Efficiency Insurers are challenged with providing policies at the lowest possible production cost, and customers expect the same service from any carrier, whether it's a national operational or a regional carrier. Allmerica Financial found a solution to the challenge by implementing an agent portal. |
PHONE+ |
Back to Basics: Channel Partners Fact Book 2011 An editorial regarding the inspiration and intention of the Channel Partners Fact Book guide for telephony agents. |
PHONE+ February 17, 2010 Khali Henderson |
Q&A With TelePacific Channel Chief Ken Bisnoff TelePacific Communications announced in early January that Ken Bisnoff has retaken the reins of the CLEC's TelePartner program, following the resignation of Justin Chris-Tensen |
Insurance & Technology March 25, 2008 Nathan Conz |
Chubb Standardizes and Automates Producer Appointment Process The Chubb Group of Insurance Companies has implemented ACORD's standard producer appointment form and data standards. |
Insurance & Technology June 10, 2009 Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
PHONE+ January 29, 2010 Khali Henderson |
On-Demand CRM for Telecom Agents Debuts After a year in beta testing, Qudex announced in fall 2009 a new on-demand CRM package just for telecom. The software as a service application was designed for customers, carriers and agents to manage telecom assets. |
Insurance & Technology August 14, 2006 Maria Woehr |
Web Appeal Appealing to every agent is tough, but Harleysville Insurance strives to trump the competition by focusing IT projects on its agents' needs. |
Insurance & Technology June 16, 2004 Anthony O'Donnell |
The Hartford Boosts E-Service The company is demonstrating how carriers can improve the claims experience for their policyholders and independent agent business partners with online initiatives. |
Insurance & Technology September 5, 2006 Maria Woehr |
Straight-Through Service With more insurance carriers offering agents electronic business submission capabilities and moving toward straight-through processing, Wooster, Ohio-based Western Reserve Group decided to expand the Web capabilities for agents of its legacy mainframe systems throughout a four-year process. |
Insurance & Technology December 23, 2005 Phil Britt |
Eliminating Errors RealiTea Web monitoring solution from TeaLeaf Technology helped Ohio Casualty identify and correct glitches on its agent-driven Web site. |
Insurance & Technology April 5, 2006 Maria Woehr |
Sign Me Up Although all insurers look to improve efficiency through straight-through processing, empower agents with the latest technologies and enhance customer service, many have yet to implement a seemingly obvious efficiency: e-signatures. |
PHONE+ November 24, 2009 |
Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas. |
Insurance & Technology February 1, 2006 Cynthia Saccocia |
Value-Added Sales Services Improve Producer Productivity Insurers that demonstrate that they can help producers make more money can differentiate themselves from the competition. To create long-term competitive advantage, carriers must incorporate value-added sales services to their efforts. |
Bank Technology News February 2002 Amy Newell |
Insurance Industry Enjoys Net Gains Although shopping for policies on the Web is easy, and thus commonplace, applying for and purchasing them online tends to be a chore. Here's a look at the current state of insurance websites and what they envision for the future... |
Insurance & Technology February 9, 2004 Julie Gallagher |
No Rest for the Compliance Weary in 2004 Many insurance carriers are playing post-deadline compliance catch-up in 2004. |
Insurance & Technology May 5, 2010 Anthony O'Donnell |
Beacon Mutual To Implement FirstBest Agent Portal FirstBest Agent will be an integral part of Beacon Mutual's BEACONNECT site, providing upload, supplemental questions, STP quoting, and real-time collaboration and visibility into the submission process for its 400 agents, according to the vendor. |
Insurance & Technology January 17, 2006 Maria Woehr |
It's Electric To reduce operating costs, improve customer service, enhance underwriting consistency and strengthen its relationships with its agents, Austin Mutual Insurance converted its manual, paper-based application process to a Web-enabled business submission system. |
The Motley Fool April 21, 2004 Selena Maranjian |
Where to Buy Insurance An agent might be your best bet, but there are other options. |
PHONE+ September 16, 2009 Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
Insurance & Technology March 2, 2006 Anthony O'Donnell |
Sign on the Dotted Screen Seeking to meet agents' increasingly demanding ease-of-use expectations, Chubb Group has launched electronic signature capability for 10 of its professional and management liability insurance products. |
PHONE+ December 22, 2009 |
What Was the Most Significant Development in the Indirect Channel in the Last Decade? Telecom executives weigh in on the most significant development in the indirect channel industry. |
CRM June 9, 2014 Leonard Klie |
Pegasystems Releases Customer Process Manager for Insurance PCMI enables insurers to deliver consistent customer service across channels. |
Insurance & Technology September 5, 2006 Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |