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Insurance & Technology August 8, 2008 Anthony O'Donnell	Christopher Maguire Prioritizes IT at Philadelphia Insurance Companies He plans to leverage the Bala Cynwyd, Pa.-based P&C company's innovative technology capabilities to drive further growth and competitive differentiation.
Insurance & Technology February 10, 2010 Joel Curry	Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in.
Insurance & Technology September 7, 2007 Susana Schwartz	Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization.
Insurance & Technology February 1, 2006 Phil Britt	A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent.
Insurance & Technology June 14, 2005 Lisa Valentine	Hitting the IT Target Robert Eshelbrenner discusses the technology strategy for Hastings Mutual.
Insurance & Technology June 1, 2006 Maria Woehr	Implementing Advantage Penn National Insurance is overhauling systems and driving IT initiatives to achieve straight-through processing -- and boost competitiveness.
Insurance & Technology June 1, 2006 Lisa Valentine	Workflow First, Technology Second An interview with Vice President of Enterprise Technology for regional insurance carrier Acuity, Neal Ruffalo and his IT team who focus on developing systems that support well-designed workflows and not the other way around.
Insurance & Technology March 12, 2010 Anthony O'Donnell	Narragansett Bay Launches New Homeowner Web Site, Agent Portal The enhancements will allow the company to fulfill new customer needs and provide what the carrier describes as outstanding service to its policies with advanced straight-through processing to its independent agents.
Wall Street & Technology September 21, 2004 Paul Allen	What's Old Is New Again Straight-through processing is again in vogue, but this time it's being driven by internal cost pressures.
Insurance & Technology May 20, 2009 Katherine Burger	News from 2009 ACORD LOMA Insurance System Forum: Agent Channel Still Dominates, But Online Gains Ground Accenture study of U.S. consumers hints at retention, loyalty challenges.
Insurance & Technology April 4, 2007	Techwatch Mobile Communication... Underwriting Automation... Reinsurance Admin... Call Center... Policy Administration... Pandemic Modeling... etc.
Insurance & Technology December 6, 2007 Peggy Bresnick Kendler	Automating Underwriting: Moving From Art to Science Automating underwriting can help insurers bring more objectivity and discipline to the process, define appropriate risk parameters and price products accordingly while improving efficiency, according to this panel of industry experts.
Insurance & Technology July 12, 2006 Maria Woehr	Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge.
Insurance & Technology May 2, 2008 Nathan Conz	Managed Competition in Massachusetts Leads to Technology Challenges April 1st marked the beginning of the Massachusetts' new and less-regulated automobile insurance system, known as managed competition. The switch will be a huge change - particularly from an operations and technology standpoint.
Insurance & Technology April 20, 2005 Wendy Toth	Claims Tech Tops IT Spending Report: Claims management technology will be the leading strategic area of investment for U.S. P&C insurers in 2005.
Insurance & Technology July 12, 2006 Karen Pauli	Slaying The Hydra One Head At A Time For many insurers, knowledge of the customer is not individualized. However, creating value and discernible difference in the delivery of products and services now is a driving force in insurance.
Insurance & Technology January 25, 2005 Peggy Bresnick Kendler	Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc.
The Motley Fool May 26, 2004	Choosing the Right Real Estate Agent A good agent can serve you very well -- so choose carefully.
Insurance & Technology May 16, 2007 Susana Schwartz	Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings.
CIO July 30, 2014 Stephanie Overby	Analytics Project Wins New Business for Insurance Company Insurer Bankers Financial wins a CIO 100 award for a new system that helps sales agents generate more accurate quotes that customers are more likely to accept.
Insurance & Technology July 11, 2008 Akhil Tripathi	Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies.
Bank Technology News November 2001 David Rountree	Securities Industry Grapples with STP Challenges To completely automate the trade process, U.S. firms will have to spend billions to overcome a bevy of complex obstacles...
BusinessWeek November 29, 2004 Suzanne Woolley	Insurance: Take A Good, Hard Look Here's how the Spitzer investigations of the industry could affect you and how to handle insurance-related issues.
Insurance & Technology July 12, 2006 Peggy Bresnick Kendler	Managing Mobility Insurers are deploying mobile/wireless devices and applications to improve productivity in areas such as sales/agent support and claims. But security issues create risks.
Insurance & Technology April 2, 2004 Peggy Bresnick-Kendler	Virtual Roundtable Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Insurance & Technology August 10, 2006 Lori Widmer	Taming Paper Tigers Following an assessment of the underwriting process by Software AG in May 2005, the vendor recommended that ACMIC implement business process management to automate new-business application processing.
The Motley Fool February 17, 2006	Choosing a Real Estate Agent How should you go about choosing a real estate broker or agent? Don't just sign up with the one who promises you the highest price for your house. Here are a few tips.
Insurance & Technology September 5, 2006 Maria Woehr	Straight-Through Service With more insurance carriers offering agents electronic business submission capabilities and moving toward straight-through processing, Wooster, Ohio-based Western Reserve Group decided to expand the Web capabilities for agents of its legacy mainframe systems throughout a four-year process.
CRM July 9, 2015 Yvonne Ba	How to Solve the Customer Experience Puzzle You can't do a jigsaw puzzle without the box; likewise, you can't satisfy today's omnichannel customer without a sound strategy.
Bank Technology News June 2002 David Rountree	STP: In Pursuit of Greased Lightning The 48 hours between T+3 and T+1 won't disappear without major investments of time, money and attention.
The Motley Fool August 7, 2006	Buying Insurance: Directly or Through Agents? Sometimes -- but not always -- you'll find the best prices by skipping the middleman. Here's some insurance-buying advice.
The Motley Fool April 21, 2004 Selena Maranjian	Where to Buy Insurance An agent might be your best bet, but there are other options.
Insurance & Technology February 1, 2006 Anthony O'Donnell	Driving Web Strategies If there's a product segment in the insurance industry that has fulfilled the fantasy of direct online sales in any measure, it's auto insurance.
The Motley Fool September 12, 2005	Where to Buy Insurance Is it better to buy insurance through an agent, through a website, or directly from an insurance company? Here are some answers.
AskMen.com Michael Hirsch	How To: Get Yourself An Agent Agents are necessary because they understand the industry they specialize in, know the big players and, more importantly, will know how to sell you and your talents, better than you can sell yourself.
Financial Planning April 1, 2006 David J. Drucker	Straightening Up Though the application is still being tweaked, here's how straight-through processing may be the antidote to an overdose of paperwork for financial firms.
Insurance & Technology June 14, 2005 Wendy Toth	Road Warrior Insurers looking to improve communications with and productivity of their field agents, while providing them with durable, functional technology, have a new choice in the tablet PC market.
Insurance & Technology April 15, 2010 Matt Josefowicz	3 Factors Behind Carriers' Renewed Attention to Billing Insurers that do billing well reap huge operational and retention dividends -- while those that do it poorly end up with unnecessary costs and dissatisfied customers.
CRM January 2010 Lauren McKay	Insurance -- Pursuing a New Policy The insurance industry is slowly shifting from traditional to trendy.
The Motley Fool February 16, 2007 Dan Caplinger	Have an Agent in Your Corner Buying a house is stressful enough without having to worry about whether you can trust the real estate agent you're working with. By using a dedicated buyers' agent, you can make sure your agent is working for you.
The Motley Fool December 12, 2006 Emil Lee	Insurance Industry Basics: Combined Ratio Investors who buy insurance companies with low long-term combined ratios should eventually be rewarded with superior investment returns. Just ask Warren Buffett.
Insurance & Technology August 22, 2007 David West	Analytics Make Doing Business Easier By improving the speed and consistency of decisions, analytics opens the possibility of self-service applications for producers and the insured, including claimants. The result will be a dramatic improvement in the ease of doing business with the carrier.
PHONE+ November 24, 2009	Ethical Dilemmas in the Channel Josh Anderson, CEO of Telephony Partners presents ethical dilemmas that have happened in the indirect sales channel. Suppliers and partners provide their input on how to handle the dilemmas.
CIO June 1, 2006 Susannah Patton	Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold.
Insurance & Technology July 19, 2004 Katherine Burger	Mood Swing Insurance technology executives aren't exactly singing 'Happy Days Are Here Again,' but they are increasingly optimistic about the business technology outlook, InformationWeek Research reveals.
JavaWorld June 2002 Jason Byassee	Unleash mobile agents using Jini Mobile agents are powerful, versatile, and -- possibly most important -- fun to work with. Java's Jini framework facilitates mobile agent application development, providing key features for distributed network programming.
Insurance & Technology January 26, 2005 Anthony O'Donnell	Engineering Underwriting Gary Kaplan, chief underwriting officer and head of the Technical Center strategic service unit for Zurich Financial Services subsidiary Zurich North America's commercial business division brings a more methodical and technology-driven approach to the company.
Insurance & Technology July 3, 2008 Peggy Bresnick Kendler	Shift to Independent Agents Compels Insurers to Modify Practices Industry insiders discuss keys to leveraging technology to boost agent performance.
Bank Systems & Technology November 1, 2006 Maria Bruno-Britz	Banks Redoubling STP Efforts in Lending Practices Banks finally have been able to start automating and streamlining their loan processes to the point where, one day perhaps, there will be virtually no paper or human intervention.
CRM December 2003 David Myron	Service Revs Up Nissan's Turnaround Getting a better understanding of agent performance enabled Nissan Motor Acceptance Corp. to address problem areas; the results were significant.