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Insurance & Technology April 2, 2004 Peggy Bresnick-Kendler	Virtual Roundtable Strategic claims management is essential for insurers to keep customers happy and ease the burden of servicing claims. Technology plays a key role in meeting the challenge.
Insurance & Technology November 17, 2004 Steve Forte	Hitting the Wall As existing policy administration systems impede effective reengineering of business process improvements, leading insurers have begun to recognize the strategic importance that policy platforms play in critical process improvements.
Insurance & Technology January 17, 2006 Cynthia Saccocia	Managing in the Best and Worst of Times The insurance industry leaders - from megaglobal insurers to small regional or niche carriers - are achieving excellence by concentrating on profitable growth and competitive advantage.
Insurance & Technology January 25, 2005 Cynthia Saccocia	Did You Say Controlled Tech Spending? Aw, Not Again! Insurance is an industry that reacts decisively to its business cycles and urgently to intrusions of reality such as catastrophic claims, economic issues and regulation.
CRM August 19, 2011 McNally & Walheim	Call Centers Support Insurance in Multichannel Environment Customer experience continues to be a key differentiator in insurance
Insurance & Technology April 2, 2004 Anthony O'Donnell	Waiting on the Customer Crafting a cost-effective customer-centric claims environment takes a calibrated combination of high-tech and high-touch solutions.
Insurance & Technology February 1, 2006 Peggy Bresnick Kendler	Claims to Tame Experts weigh-in -- Q: What are the biggest challenges insurers currently face in the area of claims management?... Q: How does business intelligence affect claims handling?... etc.
Insurance & Technology November 26, 2003 Cynthia Saccocia	Placing Your Bets Technology Will insurers ante up on technology investments in front-office or back-office systems in 2004, or hold back? In this exclusive preview, TowerGroup assesses the field.
Insurance & Technology September 5, 2006 Anthony O'Donnell	Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds.
Insurance & Technology September 22, 2010 Nathan Golia	Pegasystems Releases New P&C Claims Platform The new platform aims to reduce costs by steering adoption of best practices, the vendor says.
Insurance & Technology July 12, 2006 Karen Pauli	Slaying The Hydra One Head At A Time For many insurers, knowledge of the customer is not individualized. However, creating value and discernible difference in the delivery of products and services now is a driving force in insurance.
Insurance & Technology January 14, 2009 Matthew Josefowicz	Insurers Challenged to Adopt Business Intelligence Data inconsistencies and cultural resistance impede insurers' ability to optimize use of business intelligence.
Insurance & Technology February 2, 2007 Deena M. Amato-McCoy	Claiming the Future In the next stage of claims automation, insurers are looking to improve information sharing -- with internal claims specialists and external partners and policyholders.
Insurance & Technology January 25, 2005 Peggy Bresnick Kendler	Underwriting Updated How are insurers making the underwriting process more efficient to improve profits?... What emerging technologies can help insurers improve the underwriting process?... etc.
Insurance & Technology December 23, 2005 Maria Woehr	Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon.
Insurance & Technology April 20, 2010 Peggy Bresnick Kendler	Virtual Roundtable: The Imperatives of Infrastructure Successfully responding to rapidly changing market conditions requires a flexible technology architecture.
Insurance & Technology April 15, 2010 Lisa Valentine	Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well.
Food Processing August 2010	MRO Q&A: What is your method for stopping line downtime? MRO Q&A is a Food Processing series addressing maintenance, repair and operational issues in food plants.
Insurance & Technology September 5, 2008 Gary Kirkham	BPM Creates a More-Agile Business The business demands process improvements that increase customer satisfaction and automate corporate functions to ensure good business practices.
Insurance & Technology June 14, 2005 Wendy Toth	Get the Most for Your Money Insurers can align IT strategy more closely with business strategy and position IT as a competitive advantage.
Financial Planning January 1, 2012 Mark Tibergien	Moving Parts Once you have begun to look at the patterns unfolding in your advisory firm, it will be time to ask several critical questions.
Insurance & Technology September 7, 2007 Susana Schwartz	Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization.
Insurance & Technology May 27, 2010 Anthony O'Donnell	Accenture Debuts Enhanced Technology Offerings at ACORD LOMA Insurance Systems Forum Among the systems revamped include Accenture Claim Components, Accenture Policy Components and the Accenture Life Insurance Platform.
Insurance & Technology July 27, 2005 Peggy Bresnick Kendler	Investing Wisely Q: What are the key issues insurers face in terms of portfolio/investment management, and how are carriers addressing those issues?... Q: How can portfolio management systems and related technologies help insurers better manage, track and report on investments and financial performance?... etc.
Insurance & Technology February 1, 2006 Cynthia Saccocia	Value-Added Sales Services Improve Producer Productivity Insurers that demonstrate that they can help producers make more money can differentiate themselves from the competition. To create long-term competitive advantage, carriers must incorporate value-added sales services to their efforts.
Insurance & Technology March 18, 2005 Peggy Bresnick Kendler	Optimizing Multi-Channel Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance.
Insurance & Technology June 9, 2010 Anthony O'Donnell	Insurers Master Data for Strategic Business Support Insurance carriers are developing new data standards and governance structures to support business decision-making and carve out a competitive advantage.
Insurance & Technology January 25, 2005	Deja Vu All Over Again Many of the major areas of focus for senior insurance technology executives in the coming year will be familiar ones that have become even more pressing. Insurers will boost their offshore outsourcing activities and increasingly dip a toe into business process outsourcing (BPO).
Wall Street & Technology January 23, 2007 Peter A. Horowitz	On the Offensive The mega changes brought about by globalization, demographics, new regulation and new technologies, as well as diminishing product profit margins, disintermediation and previous underinvestment, will be compounded by fundamental changes in the financial industry's structure and makeup.
Insurance & Technology September 14, 2006 Maria Woehr	One Charter to Rule Them All? Insurers, analysts and vendors are weighing the benefits and risks of the National Insurance Act of 2006 - a plan to adopt an optional federally chartered regulatory system - as well as the impact the federal regulation could have on IT systems.
Insurance & Technology August 30, 2010 Anthony O'Donnell	Insurers Expand Views On What Can Be Sourced Externally Economic pressures, evolving technology and increasing comfort with partner management are combining to force insurance executives to expand their views of what can be sourced externally.
Insurance & Technology June 8, 2009 Anthony O'Donnell	News from 2009 IASA Conference: Oracle Launches Revenue Management and Billing for Insurance Oracle's solution enables insurers to consolidate billing systems onto one platform for greater visibility and efficiency, improving revenue management and providing better customer service and multi-channel sales support, according to the vendor.
Insurance & Technology November 17, 2004 Wendy Toth	Back To Business Arbitration Forums introduces Web-based subrogation system... RMS releases new risk tools... California passes general security standard... Society Insurance goes with AQS... Aviva Life Insurance Co. simplifies insurance application and submission process for banks... etc.
Insurance & Technology May 19, 2009 Kaytes & Josefowicz	Technology and the Science of Customer Retention Data accessibility, analytics, rules-driven workflow, and process visibility can supply the capabilities insurers need to retain profitable customers.
Managed Care April 2007	Consumers Upset By High Cost of Administration When it comes to health care administrations, there is a wide gap between what executives of hospitals and insurance companies believe it costs and what consumers believe.
Insurance & Technology January 5, 2007 Chuck Johnston	Application Renovation: Calling Vendors' Bluff In 2007, insurers interested in service-oriented architectures and core system renovation will force application vendors and system integrators to either increase their ante or fold their cards in the current high-stakes game of insurance application renovation.
Insurance & Technology February 8, 2004 Jamie Bisker	Core Systems: Journey to the Center of Insurance An analysis of the state of core systems, and how to create renewable systems, in the insurance industry
Insurance & Technology July 30, 2010 Karlyn Carnahan	The Claims Modernization Opportunity Currently available claims systems provide both the efficiency and service capabilities insurers need to make the business case for transformation.
Insurance & Technology August 21, 2010 Mimi Chizever	Managing Change Insurers need a strong governance model that has a clearly defined approach and decision-making authority to keep control over the amount of changes being made to their claims platform.
Insurance & Technology May 26, 2010 Anthony O'Donnell	Carriers Shifting Distribution Dollars To Mobile, Accenture Research Finds Insurers are planning to invest on average $84 million on strategic distribution improvements over the next three years according to a survey of 125 insurers globally.
Insurance & Technology August 26, 2004 Peggy Bresnick Kendler	Smart Payment Options Card payments promise to increase consumer convenience and streamline transaction processing, but for insurers, they represent a new business - with new technology challenges.
Insurance & Technology September 13, 2010 Nathan Golia	Virtual Roundtable: Improving Health Insurance Claims Processing Industry experts discuss potential areas of improvement in the healthcare claims process.
Insurance & Technology December 23, 2005 Anthony O'Donnell	Tough Calls Insurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs.
Insurance & Technology October 29, 2003 Peggy Bresnick Kendler	Improved Corporate Content Management New regulations and competitive pressures have insurers turning with renewed urgency to document technologies to manage corporate information.
Insurance & Technology April 4, 2007 Susana Schwartz	Risky Business To meet stringent requirements around reporting, security and accountability, insurers are implementing financial modeling tools.
Insurance & Technology April 30, 2008 David Luff	In an Increasingly Global World, Insurers Who Leverage Telepresence and Videoconferencing's Capabilities Put Themselves Ahead of the Curve Telepresence and videoconferencing can save time and money and even help manage head count, while giving carriers, agents, customers and partners a personal, face-to-face experience in real time.
Insurance & Technology February 10, 2010 Joel Curry	Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in.
BusinessWeek July 30, 2007 Matthew Goldstein	Even The Insurers Have Hopped On Board Most insurers also realize life settlements aren't going away -- and so they're getting into the game. By sinking money into the sector, insurers can get back at least some of the money they now have to pay out in death benefits.
Insurance & Technology December 20, 2004 Anthony O'Donnell	Back To Business NFS Speeds Applications... Glatfelter Selects Insurity... Claims Integration... Preparing for The Worst... Full Support...
Insurance & Technology September 16, 2005 Deena M. Amato-McCoy	Eye of the Storm Insurers that implement processes and technologies for accurately assessing data and measuring risk across business lines and geographies before disaster strikes will weather the storm.