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Insurance & Technology
February 10, 2009
Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board.   |
Insurance & Technology
September 7, 2007
Susana Schwartz |
Main Driver Behind STP Initiatives Today Is Ease Of Doing Business Straight-through processing is more a business issue than a technology, and is fundamental to the ability to drive intelligence into the underwriting process and throughout the organization. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
Insurance & Technology
March 2, 2006
Maria Woehr |
Smoother Selling In response to agent requests for more-streamlined transactions, The Main Street America Group is developing an end-to-end, Web-based point-of-sale (POS) system. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
Insurance & Technology
July 11, 2008
Carolyn "Cal" J. Durland |
Carriers Must Focus on Consistency, Timeliness and Flow With services such as upload, download and real-time functionality, supported by ACORD standards, insurers can offer agents greatly enhanced efficiency and accessibility. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Digging for Dollars The insurance agent often is portrayed as going door to door with an oversized briefcase brimming with paper applications. While that might have been so in the 1950s, today, selling insurance means connecting with the customer, and it takes more than just a smile and a shoeshine. It takes knowledge. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Doing a Lot with Little Although it works with a modest IT budget, Cincinnati Equitable is able to cater to agents' needs. |
Insurance & Technology
August 14, 2006
Maria Woehr |
Web Appeal Appealing to every agent is tough, but Harleysville Insurance strives to trump the competition by focusing IT projects on its agents' needs. |
Insurance & Technology
August 10, 2006
Maria Woehr |
Real-Time Rendezvous Noting the advancements other carriers had made in application processing, Service Lloyds decided to modernize its 20-year-old homegrown legacy system to handle ACORD XML and generate quotes online in real time. |
Insurance & Technology
June 24, 2009
Nathan Conz |
Carrier-Agent Transactions Increase Significantly in 2009 IVANS has reported that electronic communication within the insurance industry has increased significantly in the last year, citing data from its Automation Reporting solution. |
Insurance & Technology
July 12, 2006
Maria Woehr |
Staying In The Game An interview with Bob Winn, vice president of Capital Insurance Group about implementing a new policy administration system for commercial lines and converting the company's personal lines products to a .NET-based, Web-enabled format for agents. |
Insurance & Technology
May 18, 2007
Dan Carmichael |
Ohio Casualty CEO Dan Carmichael Says Company's Technology Is Just How It Should Be Ohio Casualty's CEO talks about the company's technology advancements. |
Insurance & Technology
November 10, 2007
Nathan Conz |
MetLife Auto & Home Launches SEMCI Initiative The insurer has launched PowerLink, a set of vendor partnerships that will help deliver SEMCI functionality to independent agents. |
Insurance & Technology
June 16, 2004
Anthony O'Donnell |
The Hartford Boosts E-Service The company is demonstrating how carriers can improve the claims experience for their policyholders and independent agent business partners with online initiatives. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
Insurance & Technology
April 15, 2010
Lisa Valentine |
Carriers Look to Billing to Improve Customer Service and Retention Billing is a critical but often overlooked aspect of customer service and retention -- not only for policyholders, but for agents and distributors as well. |
Insurance & Technology
February 18, 2010
Nathan Conz |
Carriers Target Ease of Use, STP to Win Agents' Hearts and Minds Carriers increasingly are targeting ease of use to win agents' hearts and minds, while also bringing them closer to true straight-through processing. |
Insurance & Technology
May 5, 2010
Anthony O'Donnell |
Beacon Mutual To Implement FirstBest Agent Portal FirstBest Agent will be an integral part of Beacon Mutual's BEACONNECT site, providing upload, supplemental questions, STP quoting, and real-time collaboration and visibility into the submission process for its 400 agents, according to the vendor. |
Insurance & Technology
August 25, 2007
Kathy Burger |
Harleysville Insurance Agent Portal Improves Carrier/Policyholder Relations In this interview, the insurer's SVP and CIO explains how the company rolled out a new agent portal and overhauled its policy administration systems to improve ease of doing business. |
PHONE+
August 27, 2009
Cara Sievers |
Telarus Discusses Implications of GeoQuote Patent The patent covers technology that powers Telarus' public-facing lead-generation sites as well as its password-protected agent back-office sites. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Thrilling Service To maintain its dominant position in Maine's worker's compensation market, Maine Employer's Mutual Insurance Company leverages IT to improve service for its agent customers. |
Insurance & Technology
July 10, 2008
Brady Polansky |
Technology Must Be Seamless and Consistent Between Carriers Insurers have to enable Web services to agencies in a way that it becomes seamless. |
Insurance & Technology
September 5, 2006
Anthony O'Donnell |
Customer-Centric Cash Flow Insurers have continued to lag behind other industries in one of the most important contact points with customers: the exchange of funds. |
Insurance & Technology
June 1, 2006
Maria Woehr |
Implementing Advantage Penn National Insurance is overhauling systems and driving IT initiatives to achieve straight-through processing -- and boost competitiveness. |
Insurance & Technology
June 14, 2005
Lisa Valentine |
Hitting the IT Target Robert Eshelbrenner discusses the technology strategy for Hastings Mutual. |
Insurance & Technology
March 18, 2005
Peggy Bresnick Kendler |
Optimizing Multi-Channel Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance. |
Insurance & Technology
February 9, 2010
Anthony O'Donnell |
Carrier Confidential: Selective Plans Right, Builds Right and Runs Right Selective Insurance Group's IT organization supports the carrier's high-tech/high-touch approach to distributor relationships with judicious planning and a focus on execution. |
Insurance & Technology
December 23, 2005
Anthony O'Donnell |
Tough Calls Insurance contact centers face a difficult challenge in serving multiple customers, including distributors and policyholders, with very different interests. To maximize satisfaction, carriers must design contact center functionality to fit unique customer needs. |
Insurance & Technology
December 23, 2005
Maria Woehr |
No Place Like Home To streamline work processes and improve ease of doing business, The Hartford redesigned its Electronic Business Center (EBC) agent portal home page. |
Insurance & Technology
January 7, 2008
Anthony O'Donnell |
Insurers Improve Claims Process Through IT Alliance Achieving optimal claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service. |
Insurance & Technology
April 1, 2008
Anthony O'Donnell |
The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM Business process management (BPM) enables insurers a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking. |
Insurance & Technology
November 26, 2003
Julie Gallagher |
Keep Them Coming Back for More Now more than ever, carriers need to focus on keeping today's skeptical customer satisfied. |
Insurance & Technology
September 5, 2006
Maria Woehr |
Straight-Through Service With more insurance carriers offering agents electronic business submission capabilities and moving toward straight-through processing, Wooster, Ohio-based Western Reserve Group decided to expand the Web capabilities for agents of its legacy mainframe systems throughout a four-year process. |
Insurance & Technology
January 17, 2006
Lisa Valentine |
Serving the Agent Customer An interview with Chris Steward, CIO of Arbella Insurance Group, on leading the change to provide agents with an easy-to-use method of doing business and how he runs a healthy IT department. |
Insurance & Technology
October 23, 2008
Anthony O'Donnell |
Harleysville's Byrne Drives Agent Ease and Efficiency Harleysville Insurance is poised to intensify its focus on ease of doing business, says its new vice president of agency and field automation technology. |
Insurance & Technology
June 10, 2009
Anthony O'Donnell |
The Key to Keeping Customers Is Getting to Know Them Carriers that get to know their customers well -- by effectively leveraging collected data and by simply listening to what they say -- have a huge advantage in a tough insurance market. |
Insurance & Technology
July 10, 2008
Linda Dodson |
Consumers Want a Personalized User Experience By integrating collaborative tools and real-time capability with a true understanding of the customer, carriers can optimize the consumer experience. |
Insurance & Technology
May 3, 2006
Anthony O'Donnell |
Real-Time Vision Dan Carmichael's career-long interest in technology standards culminated in a successful corporate turnaround at Ohio Casualty. |
Insurance & Technology
February 4, 2010
Nathan Conz |
Penn National Empowers Agents With Easily Customized Documents Penn National Insurance has extended its relationship with HP Exstream to deliver documents to agents in real time via the carrier's agent self-service portal. |
Insurance & Technology
September 16, 2010
Anthony O'Donnell |
The Hanover Recognized by ACORD for Outstanding Agent and Company Transactions ACORD's Round Trip award recognizes Hanover for efficiently and effectively automated the life cycle of data with independent agents. |
Insurance & Technology
January 17, 2006
Maria Woehr |
It's Electric To reduce operating costs, improve customer service, enhance underwriting consistency and strengthen its relationships with its agents, Austin Mutual Insurance converted its manual, paper-based application process to a Web-enabled business submission system. |
Insurance & Technology
May 2, 2008
Nathan Conz |
Managed Competition in Massachusetts Leads to Technology Challenges April 1st marked the beginning of the Massachusetts' new and less-regulated automobile insurance system, known as managed competition. The switch will be a huge change - particularly from an operations and technology standpoint. |
Insurance & Technology
December 6, 2007
Peggy Bresnick Kendler |
Automating Underwriting: Moving From Art to Science Automating underwriting can help insurers bring more objectivity and discipline to the process, define appropriate risk parameters and price products accordingly while improving efficiency, according to this panel of industry experts. |
Insurance & Technology
February 10, 2010
Joel Curry |
Data Quality is Key to Agency Portal Performance A relatively small investment in data quality can make a big difference in helping insurers get more out of their agent portals than they put in. |
Insurance & Technology
December 23, 2005
Maria Woehr |
Bracing for the Claims Storm Many insurance carriers have invested in new back-office and field technologies within the past year to enable more-efficient claims processing and provide better customer service. And, for many, it wasn't a moment too soon. |
Insurance & Technology
August 8, 2008
Anthony O'Donnell |
Christopher Maguire Prioritizes IT at Philadelphia Insurance Companies He plans to leverage the Bala Cynwyd, Pa.-based P&C company's innovative technology capabilities to drive further growth and competitive differentiation. |
Insurance & Technology
June 1, 2006
Lisa Valentine |
Workflow First, Technology Second An interview with Vice President of Enterprise Technology for regional insurance carrier Acuity, Neal Ruffalo and his IT team who focus on developing systems that support well-designed workflows and not the other way around. |
Insurance & Technology
February 22, 2010
Nathan Conz |
Q&A: Peggy Scott, Liberty Mutual Agency Markets A short conversation with Peggy Scott, assistant VP and manager of marketing information services at Liberty Mutual. |
