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Salon.com
July 28, 2000
Elliott Neal Hester |
Out of the Blue Lies in the sky: An inside look at United Airlines' abysmal service.   |
Salon.com
August 18, 2000
Diane Seo |
Sorry we ruined your vacation After a summer of chaos, will United's apologies and free miles be enough to appease customers? |
Salon.com
May 16, 2000
Elliott Neal Hester |
Eating on the fly Better than anyone, flight attendants know the nightmare that is airline food. |
The Motley Fool
July 30, 2007
Dan Caplinger |
Air Travel Survival Guide Nothing's worse than needing a vacation from your vacation after dealing with travel difficulties. With the right combination of luck and skill, however, you can navigate yourself into a winning trip no matter what happens. |
Knowledge@Wharton
February 12, 2003 |
A Sweet Song? Delta Aims at the Low-Fare Market With a new staff and new attitude, Delta is hoping to break into the burgeoning low-fare air travel market to an extent that United, American and Continental haven't been able to achieve. |
| Knowledge@Wharton |
Flight Delayed Again? The Hub's the Rub New research shows that most of the delays due to air-traffic congestion are evidence of trade-offs made by an air travel system in which passengers get something in return for congestion -- more frequent service to a greater number of destinations... |
The Motley Fool
November 16, 2006
John Dutemple |
A Modest Proposal for Airlines An open letter to all airline CEOs. As the major airlines plan to consolidate once again, here are suggestions on how to run them right. |
CRM
January 2013
Marshall Lager |
Flying Colors? Consider what your flight attendants can control before giving them attitude. Airline travel makes me think about customer experience. |
Salon.com
October 25, 2002
Patrick Smith |
Ask the pilot Flying Beech 99's, ogling Gulf Air's stunning stewardesses and other career highlights. Plus: What are the scariest airports? |
Salon.com
July 18, 2002
Patrick Smith |
Ask the pilot Do airlines cut down the flow of oxygen in the cabin to save fuel? Can wind shear rip off a plane's wing? |
Salon.com
August 23, 2002
Patrick Smith |
Ask the pilot How hard is it fly an airliner? And why can't I keep my tray table down during takeoff? |
Fast Company
May 2004
Chuck Salter |
And Now the Hard Part Can JetBlue make the leap from popular and profitable niche airline to major player without losing its soul? Only if it can grow big but stay small at heart. |
Adventure
Dec 2004/Jan 2005
Robert Young Pelton |
Just the Ticket Here are a few airline ticket cost-cutters: Online Isn't Always the Way... Find a Man Friday... Wing It... Fly Free... Worst Antiquated Airline... Worst Airline, Period... Worst Airport... Worst Airport... Worst Stopover Diversion... etc. |
Salon.com
December 14, 2000
Elliott Neal Hester |
Common cattle Every now and then, flight attendants must fly with the unwashed masses. It sucks... |
The Motley Fool
February 21, 2007
Tim Beyers |
Quick Take: Vouching for JetBlue A $30 million investment may be just the beginning for this airline. Investors, take note. |
AskMen.com
Mark Jenkins |
Resolve & Avoid Air Travel Problems Despite your best plans, problems can arise with airline travel that will throw off your schedule and cause you a wide variety of frustration. |
IEEE Spectrum
August 2008
Tekla S. Perry |
Airlines: Got Fuel? Airlines are now putting the minimum amount of fuel in planes necessary to reach their destination, but are they underestimating the amount they need? |
PC Magazine
August 11, 2008
Logan Kugler |
8 Tricks to Beat Airport Delays These Web sites and flight tracking tools will help you get a leg up on other passengers and avoid getting stranded. |
Salon.com
August 30, 2002
Patrick Smith |
Ask the pilot Airline security. Where are all the female pilots? And how do airliners find the runway in the fog? |
InsideFlyer
June 2003 |
You Said It Reader emails: Smile Though Your Airline is Breaking... Big Man, Little Man... To Tell the Truth... etc. |
Fast Company
April 2000
Amy Wilson |
Will These New Airlines Take Off? A roundup of four potential highfliers. |
Fast Company
Neal Ungerleider |
Tech Glitches Ground United Airlines Flights Nationwide Domestic departures were delayed more than a half hour because of what appears to be incorrect "dispatching information" in the airline's computer systems. |
Salon.com
November 3, 2000
Elliott Neal Hester |
When pigs fly A smuggled swine raises a ruckus on a cross-country flight... |
Salon.com
July 26, 2002
Patrick Smith |
Ask the pilot Do seat cushions actually save lives? And why don't U.S. airlines fly to Africa? |
Knowledge@Wharton
December 18, 2002 |
Saving United Airlines: A Labor-Intensive Proposition Experts on the airline industry at Wharton and elsewhere say there are two indicators that can provide clues about how United's future may shape up: the behavior of its labor unions and the health of the U.S. economy. |
Fast Company
September 2009
Greg Lindsay |
Heard of Allegiant Air? Why It's the Nation's Most Profitable Airline Why Allegiant Air is the nation's most profitable airline, soaring amid the slump in travel. |
Salon.com
September 27, 2002
Patrick Smith |
Ask the pilot How could a pilot not be trained for fog landings? And how is "Jet Smarter" author Diana Fairechild like Ralph Nader with a tray of peanuts? |
The Motley Fool
August 25, 2011
Dan Caplinger |
This Good News Is No Big Deal New rules governing airlines took effect earlier this week, but they won't have a huge impact on flying. |
HBS Working Knowledge
March 31, 2008
Julia Hanna |
JetBlue's Valentine's Day Crisis A crisis forces an organization to evaluate its operating processes rapidly and decide where it needs to create greater formalization or structure. |
Salon.com
December 19, 2002
Patrick Smith |
Ask the pilot Were United's pilots to blame for the airline's failure? And: How worried should we be about the specter of shoulder-launched missiles taking down a domestic jet? |
Salon.com
October 20, 2000
Elliott Neal Hester |
When passengers rage She hated my guts and ached to put me in a headlock, but I swear I never meant to send her to Barbados... |
CRM
August 2010
Lior Arussy |
When Customer Experience Matters Most An eruption of volcanic ash leads to an eruption of service mistakes. |
Salon.com
July 31, 2000
Elliott Neal Hester |
Coping after the Concorde disaster Consoling odds: Your chances of dying in a domestic plane crash are still less than one in a million. |
Inc.
March 2004
Norm Brodsky |
Street Smarts: Learning From JetBlue One day flying JetBlue, I found myself being served by David Neeleman, the airline's founder. When was the last time you met your customers and asked how you could better serve them? |
BusinessWeek
September 10, 2007
Palmeri & Epstein |
Fear & Loathing At The Airport Long lines, late flights, near collisions - everyone is unhappy with the state of the U.S. air travel system. Unfortunately, no one, especially not the FAA, seems able to do anything about it |
Salon.com
June 28, 2002
Patrick Smith |
Ask the pilot Do pilots sweat bullets during wind-whipped landings? And why are those darn windows so small? |
Salon.com
August 2, 2002
Patrick Smith |
Ask the pilot Can it really get too hot to fly? And what was it like to be in the air on Sept. 11? |
Popular Mechanics
December 20, 2007
Erin Scottberg |
Anatomy of Lost Luggage: How to Track Your Bags (and Save 'Em) Find out how luggage gets lost -- and what you can do to minimize the risk. |
Salon.com
August 11, 2000
Elliott Neal Hester |
Straitjacket for the skies To immobilize air ragers, airlines try on the handcuffs and straps of the "Body Restraint Package." |
Salon.com
June 16, 2000
Elliott Neal Hester |
Out of the Blue: The delinquent-flier upgrade Like high-altitude ninjas, they abandon the crowded coach cabin for an unoccupied seat in first class. |
Salon.com
September 8, 2000
Elliott Neal Hester |
The flight attendant from hell Finally, the time had come for me to face Big Bertha -- the airborne antichrist. |
Salon.com
August 9, 2002
Patrick Smith |
Ask the pilot When airplanes collide, who is responsible? Are we doing enough to prevent such disasters? |
InsideFlyer
February 2009 |
Upgrade FAQs Here's a look at those elusive upgrades. We know you want them and answer some commonly asked questions about how to get them. |
Search Engine Watch
August 2, 2006
Chris Sherman |
Search Tools for Air Travelers If you're planning to fly somewhere, these sites can enhance and supplement your experiences with online travel search engines. |
The Motley Fool
August 26, 2008
Tim Beyers |
How to Make Airlines Profitable Again Here's the simple truth of the airline industry: Every carrier -- and I mean every carrier -- needs to raise fares. |
Salon.com
July 12, 2002
Patrick Smith |
Up, locked, and loaded Should guns be allowed in the cockpit? Possibly, says Salon's aviation expert, but not at the expense of other solutions to air terror. |
The Motley Fool
August 30, 2004
Mathew Emmert |
Major Airlines Will Fail While it's true that airlines have suffered their share of awful luck recently, the history of failure surrounding the dominant carriers goes well beyond any particular event-driven malaise. |
Fast Company
June 2006
Susan Stellin |
The Last Stand Many airlines now let you pay to jump the standby line. Here's what you need to know to get home sooner. |
The Motley Fool
January 14, 2008
Tim Beyers |
Worst Stock for 2008: UAL Have you seen oil prices lately? Due to rising fuel costs this analyst has chosen United Airlines parent UAL as the worst stock of 2008. |
Popular Mechanics
August 7, 2009
Michael Belfiore |
The Truth About Airplane Turbulence If you're like some of the 26 injured passengers on Continental Airlines Flight 128 last Monday (or the two people on Delta Airlines Flight 2871 last Tuesday) and you're not buckled in during turbulence, you could meet the ceiling with unpleasant results. |
