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CRM
March 1, 2005 |
Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not? Industry leaders weigh in on VoIP in the contact center: Yes. Leveraging IP in the contact center makes it more cost-effective... It isn't a yes or no answer by any means... It already has reinvented the contact center... etc.   |
CIO
September 15, 2005
Susannah Patton |
Dial VoIP For Vulnerability Voice over Internet Protocol offers great savings in long-distance calls. But without extensive safeguards, VoIP can expose your phone system to the havoc affecting the rest of the Web. |
Wall Street & Technology
March 22, 2005
Anthony Guerra |
Two Worlds Come Together Firms believed that they might be able to disband their voice networks and move that traffic to their IP infrastructure. But, as with most new technology, there have been unforeseen bends in the VoIP road - both for better and for worse. |
InternetNews
July 30, 2004
Craig McGuire |
In Focus: VoIP Need help making sense of the VoIP hype? Quick stats, fast facts about VoIP. |
Wall Street & Technology
June 22, 2004
Jim Middlemiss |
Is VoIP Ready for the Mass Market? Once confined to the enterprise phone system, it's now finding its way into everything from call centers to trading floors. |
InternetNews
April 30, 2004
Colin C. Haley |
Ready For VoIP? Think and Think Again Sure, switching to lower-cost voice over IP sounds good. But there are pitfalls to look out for as you expand your IP network. |
PC Magazine
June 22, 2004
Charlotte Wolter |
VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses. |
InternetNews
January 2, 2004
Erin Joyce |
Q&A: Gopi Gopinath, President, Equant The president of the data networking company's products division talks about who's sitting on the fence about VoIP, and who isn't. |
Insurance & Technology
May 18, 2004
Julie Gallagher |
Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential. |
InternetNews
June 21, 2004
Jim Wagner |
Beyond VoIP VoIP is so turn of the century. But new features, such as forwarding calls to PDAs on the shop floor, aim to improve its allure. |
HBS Working Knowledge
September 26, 2005
Kevin Werbach |
Dialing in the VoIP Strategic Advantage Since VoIP turns voice into Internet-friendly data packets, it can -- and will -- replace the rigid, packaged phone services that most companies still use. Deployment may be incremental, but companies should be thinking about where VoIP could take them. |
InternetNews
August 23, 2004
Susan Kuchinskas |
Spam, DoS Headed VoIP's Way Spam over Internet Telephony (SPIT) and DoS attacks could make IP telephony as vulnerable as e-mail. |
InternetNews
February 7, 2005
Colin C. Haley |
VoIP Players Form Security Alliance Networkers, software vendors and researchers team up to see that VoIP security keeps pace with adoption. |
Inc.
November 2008 |
Calling the VoIP Way Basics of VoIP and help selecting the right VoIP you. |
Bank Systems & Technology
June 1, 2004
Cynthia Ramsaran |
VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP. |
Insurance & Technology
April 5, 2006
Maria Woehr |
Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP. |
CAUSE/EFFECT
Vol 22 Num 2 1999
Dale Smith & Dave Barta |
VoIP-A Practical Campus Perspective ...A key catalyst to this change will be Voice over IP (Internet protocol) services... |
Bank Systems & Technology
October 6, 2006
Peggy Bresnick Kendler |
Converged Communications Traditionally touted for their cost savings and enhanced functionality, VOIP and IP telephony now are helping banks to improve resource management, business continuity, customer service and overall performance. |
CFO
September 15, 2003
Anne Stuart |
An Easier Call to Make IP telephony companies ask Corporate America the inevitable question: Can you hear me now? |
CRM
May 2, 2005
Coreen Bailor |
Hosted Applications and VoIP: Ready for Contact Centers? Enterprises are debating these choices as their potential continues to mature. |
PC Magazine
June 20, 2007
Matthew D. Sarrel |
Boost Connectivity with Broadband VoIP After 25 years in the travel biz, this SMB set its own staff free. |
InternetNews
September 7, 2005
Sean Michael Kerner |
IP PBX and Carrier VoIP Equipment Sales Continue to Climb IP PBX sales are up and Carrier VoIP Equipment sales have broken yet another record, according to stats from research firm Infonetics. |
Insurance & Technology
June 14, 2005
Anthony O'Donnell |
VoIP - Key to Convergence VoIP is a key milestone in the next generation of network technology in the insurance industry. |
InternetNews
June 22, 2004
Colin C. Haley |
SIP-Shape VoIP Supercomm -- Nortel reaches out to Texas Instruments to improve VoIP interoperability. |
PC Magazine
September 7, 2004
John R. Quain |
The VoIP Debates States look to tax Voice over IP after feds decline. |
InternetNews
July 21, 2004
Michael Singer |
Users Weigh in on VoIP 'Must Haves' One out of five Internet users surveyed say they are likely to subscribe to VoIP, according to a new report. |
Wall Street & Technology
March 21, 2006 |
Voice and Data Convergence Continues Voice over IP (VoIP) technology is poised to make a splash in trading rooms, according to a new survey. |
InternetNews
August 2, 2006
Tim Scannell |
VoIP Revenues Have Room to Zoom Infonetics Research said Voice over IP service providers in North America, Europe and the Asia Pacific regions saw their revenues double between 2004 and 2005. |
InternetNews
December 2, 2004
Colin C. Haley |
BT Makes 'Contact' With VoIP To improve customer service and save money, BT taps Nortel to bring VoIP to its U.K. call centers. |
AskMen.com
Al Samson |
VoIP: The New Telephone One of the most groundbreaking aspects of the Internet is the use of the infrastructure to speak on the telephone. This system is called Voice over Internet Protocol. |
PC Magazine
September 13, 2006
Matthew D. Sarrel |
VoIP Sends the Message If you're opening a new office or looking to switch out your phone system, an IP PBX VoIP system could save you money. |
CIO
February 15, 2002
Chuck Papageorgiou |
Voice in the Wilderness Voice over IP sounds like a good idea until you ask---and answer---the hard questions: quality of service, extra hardware, cost of ownership, contractual issues, etc. |
eCFO
June 2001
Anthony Sibillin |
Crossed Wires Even though VoIP is relatively new, pilot projects under way across corporate Europe are proving that VoIP is not something to be dismissed out of hand... |
PC Magazine
July 13, 2004
Alan Cohen |
VoIP: Getting Better All the Time Your next gadget could be a hybrid cellular/Wi-Fi/VoIP phone. |
Bank Systems & Technology
May 3, 2005
Jim Middlemiss |
The Evolution of VoIP Thanks to Voice over Internet Protocol (VoIP) technology from Basking Ridge, N.J.-based Avaya, Bank 10's morning conference calls now go off without a hitch. |
CIO
May 14, 2010
Grant Gross |
VoIP: Why CIOs Are Choosing It Now VoIP telephone systems are appealing to CIOs at companies that need cost-effective and flexible ways to connect workers wherever they are. |
| Knowledge@Wharton |
Time to Redial: VOIP (Voice Over Internet Protocol) Makes a Comeback Declared dead just a few years ago, voice over Internet Protocol (VOIP) -- or the ability to make phone calls over the Internet -- is back, bearing all the markings of a Next Big Thing. |
T.H.E. Journal
March 2005
Dan Young |
VoIP in a Campus Environment VoIP telephony increases efficiency and lowers costs for businesses. It is also a recruiting tool in higher education. |
Entrepreneur
October 2004
Mike Hogan |
Calling the Shots Is a VoIP telephone system in your company's future? Here's how to find out--without breaking the bank. |
InternetNews
April 28, 2006
Tim Scannell |
Voxbone Pitches Inbound VoIP Services Belgian VoIP service provider Voxbone hopes to be top dog in VoIP by providing low-cost numbers and a virtual presence to companies worldwide. |
The Motley Fool
July 31, 2006
Tim Beyers |
Can VoIP Save You a Bundle? By now, you've probably heard of VoIP. It's arguably the cheapest way to call anyone anywhere, thanks to the vast infrastructure of the Internet. But is it for you or your business? |
The Motley Fool
September 28, 2004
Alyce Lomax |
Cisco, VoIP Star? As telecoms scramble to provide VoIP, Cisco waits in the wings. |
CIO
January 1, 2003
Ben Worthen |
VoIP Speaks Softly The advantages of an IP-voice network over traditional telephony are not staggering, and, in this economy, the cost of replacing copper phone lines with Ethernet cable just isn't worth it. |
Commercial Investment Real Estate
Nov/Dec 2006
Craig Castillo |
Setting the Tone Commercial real estate owners will find making the simple switch from a traditional phone system to a VoIP solution allows them to offer something their competitors can't: A lease package that comes complete with advanced and ready-to-use telecommunications options. |
InternetNews
January 7, 2004
Colin Haley |
Verizon Calls Nortel for VoIP The carrier drafts a five-year equipment deal with Nortel as it embarks on network tranformation to add services for customers and revenue for the company. |
InternetNews
February 10, 2004
Colin C. Haley |
SBC Steps Onto Siemens' IP Platform Telecom awards lucrative contract to the IT giant to help it deliver new services to enterprises. |
PC Magazine
June 8, 2004
Brad Grimes |
Net Calling Is Coming In Loud and Clear For CDW Corp., the computer products reseller, VoIP is paying off. |
| PHONE+ |
A New Pricing Paradigm for Hosted VoIP? When discussing the pros and cons of a hosted VoIP implementation vs. an in-house PBX or IP PBX deployment, a little clarity would go a long way to helping customers and channel partners decide which option to choose. |
PHONE+
December 3, 2009
Daniel Lonstein |
Meeting Call-Center Challenges Last year was a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. |
InternetNews
April 4, 2005
Sean Michael Kerner |
IDC: A Boom in VoIP New stats project residential VoIP growth to explode over the next five years. |
