| Similar Articles |
|---|
 |
CRM
October 1, 2005
Ken Landoline |
Contact Centers' Next Development It's hard to ignore the value of risk-averse pricing that IP-hosted call center solutions can bring to enterprises.   |
CIO
September 15, 2001
Fred Hapgood |
Call of the Internet Voice over IP technology may finally get off hold... |
CRM
May 2, 2005
Coreen Bailor |
Hosted Applications and VoIP: Ready for Contact Centers? Enterprises are debating these choices as their potential continues to mature. |
Insurance & Technology
October 29, 2003
Julie Gallagher |
Insurers Speak Up for VoIP Intrigued by the possibility of lower costs and greater flexibility, a number of insurance carriers are moving toward IP-enabling their traditional PBX systems. |
CRM
September 24, 2004
Coreen Bailor |
VoIP in the Contact Center: Another Fad or Here to Stay? Although VoIP is growing in popularity, its adoption has been anything but rapid. |
InternetNews
September 7, 2005
Sean Michael Kerner |
IP PBX and Carrier VoIP Equipment Sales Continue to Climb IP PBX sales are up and Carrier VoIP Equipment sales have broken yet another record, according to stats from research firm Infonetics. |
Insurance & Technology
April 5, 2006
Maria Woehr |
Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP. |
CRM
March 1, 2005 |
Heard & Overheard Quotes from leaders in the CRM industry: If a customer has a bad experience with a CSR, or their needs are not being met, they will tell an average of... We really see Voice over IP today as the transport rather than the enabler... etc. |
InternetNews
May 11, 2005
Colin C. Haley |
BT to Pipe Customer Calls Through VoIP Nortel gear will help British Telecom lower costs for its call centers in the companies' second VoIP pact. |
PC Magazine
June 22, 2004
Charlotte Wolter |
VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses. |
eCFO
June 2001
Anthony Sibillin |
Crossed Wires Even though VoIP is relatively new, pilot projects under way across corporate Europe are proving that VoIP is not something to be dismissed out of hand... |
Bank Systems & Technology
June 1, 2004
Cynthia Ramsaran |
VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP. |
Insurance & Technology
November 17, 2004
Peggy Bresnick Kendler |
Functional Evolution No longer just facilities that answer consumers' questions, today's contact centers leverage self-service and voice technologies to improve customer loyalty and retention, and even boost profits. Here is what four industry experts have to say about the evolution of the contact center. |
InternetNews
March 11, 2005
Michael Singer |
VoIP to Fuel Plague of 'Dialing for Dollars' Overseas telemarketers are quickly learning that they can use IP voice calls to "dial for dollars," getting around both traditional long-distance cost constraints and U.S. Do-Not-Call regulations to flood Internet traffic with phone calls that would make even the most egregious spammer blush. |
Global Services
November 29, 2007 |
The Future of Contact Centers The ideal contact center of 2010 will be a profit center, with primary revenue-generation responsibility, with growing revenues coming from Gen. Y consumers who are interacting using technology. |
PHONE+
March 23, 2010
Richard Martin |
Operators of All Sizes Dive Into SIP Session Initiation Protocol (SIP) has become one of the most important areas of focus for enterprise IT and communications directors. |
CRM
March 1, 2005
Coreen Bailor |
Call Centers 24x7 Goes Virtual The contact center outsourcer implements Five9's hosted solutions to keep up with burgeoning business. |
InternetNews
July 30, 2004
Craig McGuire |
In Focus: VoIP Need help making sense of the VoIP hype? Quick stats, fast facts about VoIP. |
CRM
May 1, 2006
Colin Beasty |
Centering Operations on the Customer Although the contact center continues to be used in the strategic vocabulary of C-level executives, a new study also found that contact centers aren't doing a good job putting their plans into practice. |
Inc.
November 2008 |
Calling the VoIP Way Basics of VoIP and help selecting the right VoIP you. |
InternetNews
June 6, 2005
Jim Wagner |
Has VoIP Hit Yet? Experts say 2005/2006 will be good years for IP-based telephony, though hurdles remain to be cleared. |
Bank Systems & Technology
October 6, 2006
Peggy Bresnick Kendler |
Converged Communications Traditionally touted for their cost savings and enhanced functionality, VOIP and IP telephony now are helping banks to improve resource management, business continuity, customer service and overall performance. |
CRM
March 1, 2005 |
Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not? Industry leaders weigh in on VoIP in the contact center: Yes. Leveraging IP in the contact center makes it more cost-effective... It isn't a yes or no answer by any means... It already has reinvented the contact center... etc. |
InternetNews
October 6, 2004
Roy Mark |
Lawmakers Urge FCC to Regulate VoIP House members write a letter to the commission, saying Voice over IP telephony issues are too important to await pending legislation. |
InternetNews
October 4, 2004
Colin C. Haley |
Cox Tabs VoIP Markets The cable firm Cox Communications has released details of its residential and business Voice over IP rollouts. |
Bank Systems & Technology
May 25, 2006
Peggy Bresnick Kendler |
Perspectives: High-Performance Contact Centers Emerging technologies such as VoIP, voice- driven, self-service systems, and intelligent call routing systems can increase flexibility in the bank contact center, resulting in improvements in agent productivity and enhanced customer satisfaction. |
T.H.E. Journal
March 2005
Dan Young |
VoIP in a Campus Environment VoIP telephony increases efficiency and lowers costs for businesses. It is also a recruiting tool in higher education. |
PHONE+
December 22, 2009 |
What Was the Most Significant Development in Communications Technology in the Last Decade? Fiber optics, graphical interfaces, and the rapid adoption of IP are only a few significant developments in communications technology. |
PC Magazine
October 12, 2005
Oliver Kaven |
VoIP Gets Down to Small Business IP-based phone systems for businesses are expected to surpass traditional phone systems this year... Avaya IP Office 406 V2... ShoreTel telephony platform... Switchvox PBX... 3Com NBX V3000... Analog Telephony Adapter (ATA)... |
Wall Street & Technology
June 22, 2004
Jim Middlemiss |
Is VoIP Ready for the Mass Market? Once confined to the enterprise phone system, it's now finding its way into everything from call centers to trading floors. |
PC Magazine
June 8, 2004
Brad Grimes |
Net Calling Is Coming In Loud and Clear For CDW Corp., the computer products reseller, VoIP is paying off. |
InternetNews
January 2, 2004
Erin Joyce |
Q&A: Gopi Gopinath, President, Equant The president of the data networking company's products division talks about who's sitting on the fence about VoIP, and who isn't. |
InternetNews
February 8, 2005
Colin C. Haley |
AT&T Delivers VoIP to Small Offices The carrier expands its VoIP lineup with service for the SOHO market. |
InternetNews
April 2, 2004
Roy Mark |
Lawmakers Tout Tariff Free VoIP Bill Movement afoot to exempt Internet telephony from access charges and state and local regulations. |
InternetNews
April 4, 2005
Sean Michael Kerner |
IDC: A Boom in VoIP New stats project residential VoIP growth to explode over the next five years. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
InternetNews
July 30, 2004
Roy Mark |
Pulver Slams Senate VoIP Vote Internet telephony pioneer says bill could lead to access taxes on interactive online gamers. |
InternetNews
February 6, 2004
Roy Mark |
FCC to Address VoIP Issues At next week's meeting, the agency will weigh regulating the emerging technology in general, and Pulver's Free World Dialup in particular. |
InternetNews
March 30, 2009
Alex Goldman |
VoiceCon Talks Interoperability, Integration Avaya and others talk the talk, but improvements are incremental. |
InternetNews
September 28, 2004
Colin C. Haley |
BofA Banking on VoIP Bank of America today became the second marquee company in as many weeks to choose Voice over IP as a way to cut costs and improve productivity. |
Entrepreneur
January 2005
Amanda C. Kooser |
Come Together Is it time to combine your voice and data networks? We've got the latest buzz on IP-PBX phone systems. |
PHONE+
December 30, 2009
Khali Henderson |
What Products Can Agents Sell? This article is a summary of the services agents can offer to their clients. |
Entrepreneur
April 2004
Mike Hogan |
Do We Have Lift-Off? VoIP is a bottle rocket, but red tape could ground it. |
CRM
June 1, 2004
Chris Selland |
Offshore Versus Onshore Contact Centers As long as the service is good, does the customer really care? |
InternetNews
March 15, 2004
Roy Mark |
FCC Seeking 'Pragmatic' VoIP Solutions Telecom lawyer says agency asking the right questions about the regulation of Internet telephony. |
InternetNews
May 3, 2004
Colin C. Haley |
AT&T All Out for MPLS-Based IP-VPN The carrier introduces a new VPN service to sign up companies and government agencies for its IP services. |
CIO
February 15, 2002
Chuck Papageorgiou |
Voice in the Wilderness Voice over IP sounds like a good idea until you ask---and answer---the hard questions: quality of service, extra hardware, cost of ownership, contractual issues, etc. |
InternetNews
February 2, 2005
Roy Mark |
FCC Faces Another VoIP Deadline The agency has until March 22 to decide if Internet telephony companies must pay access fees. |
PHONE+
March 10, 2010
Kelly M. Teal |
Rapidly Expanding Hosted IP Provides Opportunities The unified communications industry will claim $30 billion in market share by 2013. |
CIO
September 15, 2005
Susannah Patton |
Dial VoIP For Vulnerability Voice over Internet Protocol offers great savings in long-distance calls. But without extensive safeguards, VoIP can expose your phone system to the havoc affecting the rest of the Web. |
