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CRM September 24, 2004 Coreen Bailor	VoIP in the Contact Center: Another Fad or Here to Stay? Although VoIP is growing in popularity, its adoption has been anything but rapid.
PC Magazine June 8, 2004 Brad Grimes	Net Calling Is Coming In Loud and Clear For CDW Corp., the computer products reseller, VoIP is paying off.
InternetNews September 28, 2004 Colin C. Haley	BofA Banking on VoIP Bank of America today became the second marquee company in as many weeks to choose Voice over IP as a way to cut costs and improve productivity.
InternetNews April 28, 2006 Tim Scannell	Voxbone Pitches Inbound VoIP Services Belgian VoIP service provider Voxbone hopes to be top dog in VoIP by providing low-cost numbers and a virtual presence to companies worldwide.
Insurance & Technology April 5, 2006 Maria Woehr	Call Forward Promises of cost savings, enhanced customer service and improved business continuity are driving insurers to make the switch to VoIP.
CFO September 15, 2003 Anne Stuart	An Easier Call to Make IP telephony companies ask Corporate America the inevitable question: Can you hear me now?
Wall Street & Technology March 22, 2005 Anthony Guerra	Two Worlds Come Together Firms believed that they might be able to disband their voice networks and move that traffic to their IP infrastructure. But, as with most new technology, there have been unforeseen bends in the VoIP road - both for better and for worse.
Wall Street & Technology March 21, 2006	Voice and Data Convergence Continues Voice over IP (VoIP) technology is poised to make a splash in trading rooms, according to a new survey.
PC Magazine June 22, 2004 Charlotte Wolter	VoIP: The Right Call After years of hype and unfulfilled promises, IP telephony-- also known as Voice over IP (VoIP)--has finally evolved as a true option for small and medium-size businesses.
InternetNews February 27, 2006 Roy Mark	VoIP Rings Up Explosive Growth Internet telephone service is explosively growing from a nascent idea to a viable market contender to traditional phone service.
PC Magazine July 13, 2004 Alan Cohen	VoIP: Getting Better All the Time Your next gadget could be a hybrid cellular/Wi-Fi/VoIP phone.
InternetNews September 7, 2005 Sean Michael Kerner	IP PBX and Carrier VoIP Equipment Sales Continue to Climb IP PBX sales are up and Carrier VoIP Equipment sales have broken yet another record, according to stats from research firm Infonetics.
eCFO June 2001 Anthony Sibillin	Crossed Wires Even though VoIP is relatively new, pilot projects under way across corporate Europe are proving that VoIP is not something to be dismissed out of hand...
The Motley Fool September 28, 2004 Alyce Lomax	Cisco, VoIP Star? As telecoms scramble to provide VoIP, Cisco waits in the wings.
InternetNews April 26, 2005 Michael Singer	Cisco to Buy VoIP Firm Cisco will spend $68M on Sipura Technology to provide devices for the SOHO VoIP market.
InternetNews January 2, 2004 Erin Joyce	Q&A: Gopi Gopinath, President, Equant The president of the data networking company's products division talks about who's sitting on the fence about VoIP, and who isn't.
InternetNews July 30, 2004 Craig McGuire	In Focus: VoIP Need help making sense of the VoIP hype? Quick stats, fast facts about VoIP.
HBS Working Knowledge September 26, 2005 Kevin Werbach	Dialing in the VoIP Strategic Advantage Since VoIP turns voice into Internet-friendly data packets, it can -- and will -- replace the rigid, packaged phone services that most companies still use. Deployment may be incremental, but companies should be thinking about where VoIP could take them.
PC Magazine June 20, 2007 Matthew D. Sarrel	Boost Connectivity with Broadband VoIP After 25 years in the travel biz, this SMB set its own staff free.
CIO September 15, 2005 Susannah Patton	Dial VoIP For Vulnerability Voice over Internet Protocol offers great savings in long-distance calls. But without extensive safeguards, VoIP can expose your phone system to the havoc affecting the rest of the Web.
CIO May 14, 2010 Grant Gross	VoIP: Why CIOs Are Choosing It Now VoIP telephone systems are appealing to CIOs at companies that need cost-effective and flexible ways to connect workers wherever they are.
PC World September 26, 2007 Mark Sullivan	How to Switch to VoIP Phone Service Switching to VoIP can be especially worthwhile if your company spends a lot on long-distance calls to far-flung employees, partners, and contacts. Here's how to make VoIP work for you.
InternetNews March 30, 2009 Alex Goldman	VoiceCon Talks Interoperability, Integration Avaya and others talk the talk, but improvements are incremental.
InternetNews April 30, 2004 Colin C. Haley	Ready For VoIP? Think and Think Again Sure, switching to lower-cost voice over IP sounds good. But there are pitfalls to look out for as you expand your IP network.
Insurance & Technology May 18, 2004 Julie Gallagher	Speaking Up for VoIP As Voice over IP matures, more insurance technologists than ever are clearing the hurdles that once hindered the protocol's full potential.
InternetNews May 11, 2005 Sean Michael Kerner	British Airways in Major VoIP Deployment Cisco gets the contract that pushes IP telephony across airline giant's employee base.
InternetNews September 21, 2004 Colin C. Haley	Ford in Major Shift to VoIP The auto giant plans to switch 50,000 employees to the technology at more than 110 facilities.
CIO January 1, 2003 Ben Worthen	VoIP Speaks Softly The advantages of an IP-voice network over traditional telephony are not staggering, and, in this economy, the cost of replacing copper phone lines with Ethernet cable just isn't worth it.
IEEE Spectrum March 2005 Steven Cherry	Seven Myths about Voice over IP Voice over Internet Protocol, or VoIP, is turning telephony into just another Internet application -- and a cheap one at that. But confusion, outdated beliefs, and urban mythology reign over such simple issues as how it works, the quality of the calls, and, of course, how much it costs.
AskMen.com Al Samson	VoIP: The New Telephone One of the most groundbreaking aspects of the Internet is the use of the infrastructure to speak on the telephone. This system is called Voice over Internet Protocol.
Insurance & Technology June 14, 2005 Anthony O'Donnell	VoIP - Key to Convergence VoIP is a key milestone in the next generation of network technology in the insurance industry.
CIO February 15, 2002 Chuck Papageorgiou	Voice in the Wilderness Voice over IP sounds like a good idea until you ask---and answer---the hard questions: quality of service, extra hardware, cost of ownership, contractual issues, etc.
Wall Street & Technology June 22, 2004 Jim Middlemiss	Is VoIP Ready for the Mass Market? Once confined to the enterprise phone system, it's now finding its way into everything from call centers to trading floors.
InternetNews June 6, 2005 Jim Wagner	Has VoIP Hit Yet? Experts say 2005/2006 will be good years for IP-based telephony, though hurdles remain to be cleared.
PC Magazine September 13, 2006 Matthew D. Sarrel	VoIP Sends the Message If you're opening a new office or looking to switch out your phone system, an IP PBX VoIP system could save you money.
Bank Systems & Technology June 1, 2004 Cynthia Ramsaran	VoIP, Very Next in Line Banks wait for the right time to invest in Voice over IP.
Wall Street & Technology February 27, 2005 Jim Middlemiss	CIO Challenge -- VoIP Managing traditional analog hoot-n-holler networks, which are critical to investment management firms' operations, can be expensive and challenging, so many CIOs are eyeing alternatives. For some, the answer is IP telephony.
CRM September 2012 Leonard Klie	HD Voice Clears Up the Phone Experience Wideband audio could be the next evolution -- or revolution -- in technologies to hit the contact center space.
InternetNews January 27, 2004 Colin Haley	911 for VoIP on the Way From AT&T The carrier taps Intrado to develop 911 service for its residential VoIP service.
InternetNews December 28, 2005 Clint Boulton	Microsoft, Carriers to Serve VoIP in Japan Microsoft said it is teaming with IP phone service provider Softbank BB Corp. and Japan Telecom to offer businesses in Japan Voice over IP, e-mail, Internet access and instant messaging in one service.
InternetNews January 22, 2004 Ryan Naraine	Cisco Warns of Voice Product Security Flaws A repair script is released to fix a security flaw that leaves TCP and UDP ports open to malicious attack.
CAUSE/EFFECT Vol 22 Num 2 1999 Scott V. Street	IP Telephony: The End of the World as We Know It? We are hearing more and more that traditional voice technology, including the standard PBX, is going the way of the telegraph key and the Pony Express: valuable and functional communications systems being replaced by new, bigger, better, cheaper technologies....
Entrepreneur October 2004 Mike Hogan	Calling the Shots Is a VoIP telephone system in your company's future? Here's how to find out--without breaking the bank.
Knowledge@Wharton	Time to Redial: VOIP (Voice Over Internet Protocol) Makes a Comeback Declared dead just a few years ago, voice over Internet Protocol (VOIP) -- or the ability to make phone calls over the Internet -- is back, bearing all the markings of a Next Big Thing.
InternetNews April 4, 2005 Sean Michael Kerner	IDC: A Boom in VoIP New stats project residential VoIP growth to explode over the next five years.
T.H.E. Journal November 2008 Dian Schaffhauser	Is VoIP Worth It? School districts have by and large had great results implementing VoIP, which has become the conduit for delivering expanded functionality, achieving greater internal control, and gaining freedom from onerous monthly phone bills.
CFO October 1, 2007 Elaine Appleton Grant	Audio Now Visual The venerable office telephone finally joins the digital age. Internet telephony boasts features that plain old telephone service (POTS) can't match.
CIO March 15, 2004 Matt Villano	IT Phone Home - Essential Technology As the world awakens to voice over IP, some CIOs already are reaping the benefits.
Entrepreneur January 2005 Amanda C. Kooser	VoIP Lessons VoIP offers cost savings, convenience and features, but there are a few drawbacks that you should be aware of. The good news is that many of these issues can be dealt with through proper planning and implementation.
InternetNews March 3, 2004 Drew Robb	Making the Switch to VoIP Replacing existing internal phone systems with VoIP networks can cut costs, simplify administration and enable a variety of new applications that improve collaboration and productivity.