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CIO
February 15, 2004
Lafe Low |
The 12th Annual CIO Enterprise Value Awards As always, competition was stiff for our winners. But this year we've added a twist-industry categories allowing companies to compete with business peers for this prestigious award-as well as a special new honor.   |
CIO
August 15, 2002
Todd Datz |
Strategic Alignment Your business processes can't enable superior customer service or an efficient supply chain without integrated systems. The four companies profiled here demonstrate the benefits of a strategic perspective and long-term commitment to integration. |
Insurance & Technology
July 11, 2008
Akhil Tripathi |
Web-Based Solutions Deliver on Agents' Tech Expectations Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies. |
CRM
May 2005
Coreen Bailor |
Making a Clear Connection Integrating your multichannel operations can seem like a near-impossible feat, but it doesn't have to be. Follow these strategies to ease your integration process and maximize your multichannel potential. |
CRM
November 2011
Leonard Klie |
10 Ways to Rearchitect Your Contact Center Hiring, training, and technology are considered keys to raising the customer service standard. |
CIO
February 15, 2004
Meridith Levinson |
Getting to Know Them Tackling CRM is a huge challenge for companies across all industries. Here's how four of this year's winners are able to gather and mine customer data for real value. |
IndustryWeek
December 16, 2005 |
Tying Supply Chain To Customers How Dell succeeds in an increasingly competitive market. |
InternetNews
November 21, 2008
Andy Patrizio |
Dell Finds Small Tweaks Bring Gigantic Savings A little change here, a little there, and suddenly, Dell has spared its customers a collective $3 billion. |
CFO
September 15, 2003
Russ Banham |
Does Dell Stack Up? The company that triumphed by selling "good enough" technology wants to challenge IBM and Hewlett-Packard. Is it good enough? |
CIO
March 1, 2002
Ben Worthen |
Travelin' Man A profile of Randy Mott, CIO of Dell Computer... |
CIO
October 1, 2005
Meridith Levinson |
A Strong Job Market for CIOs The average tenure of a CIO in any single job is about five years. |
InternetNews
February 18, 2010 |
Recovery Has Started for Dell, Says CEO With all three PC segments up by double digits and the services business growing, Dell's founder and CEO said his firm has turned the corner. |
CIO
November 1, 2001
Louise Fickel |
Know-It-Alls To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically... |
CFO
February 1, 2011
Randy Myers |
Integration Acceleration Why successful M&A now depends on getting your ducks in a row as early as possible. |
CRM
February 24, 2012
Leonard Klie |
Aspect Inks a UC Distribution Deal with Dell Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
CRM
July 2013
Barton Goldenberg |
Happy Agents, Happy Customers Increased agent productivity leads to increased satisfaction. |
CIO
June 1, 2006
Susannah Patton |
Answering the Call Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold. |
CIO
May 15, 2003
Lafe Low |
Integration the Right Way, the Wrong Way Harvard's Marco Iansiti, who has studied the technology strategies of nearly 100 companies, says: Keep your integration expertise in-house. |
PHONE+
September 16, 2009
Lynn McCullough |
Agents Identify 7 Best Practices for Channel Managers Agents share their points of view on what can be done on a daily basis to ensure the best possible customer experience. |
PHONE+
December 22, 2009 |
How Will the Communications Industry's Indirect Channel Be Transformed in the Next 10 Years? Telecom executives weigh in on what the future holds for the telecom industry. |
BusinessWeek
November 3, 2003
Andrew Park |
What You Don't Know About Dell A look at the management secrets of the best-run company in technology. |
Insurance & Technology
November 28, 2005
Peggy Bresnick Kendler |
Higher-Tech Agents Leading experts in agent technology answer critical questions about the relationship between agents and technology. |
InternetNews
December 4, 2006
David Needle |
Energy Efficiency Key to Dell's New Servers Dell unveiled two additions to its PowerEdge server line that require less power and sport better performance per watt than comparable models in the PowerEdge Line. |
CIO
August 15, 2002
Ben Worthen |
Mergers and Acquisitions Many of the CIO-100 honorees were thrust into the theater of integration following a merger. These companies shared the same urgent pace of integration as they streamlined processes and combined systems. |
CRM
June 7, 2013
Peter Chase |
Five Steps to Giving Marketers Data Ownership Integration is key. Collecting data is the easy part; the real challenge comes from connecting the different types of data across multiple channels. |
CRM
September 2007
Ian Jacobs |
Across the Universe Contact center managers have begun to examine this idea of the universal agent, agents theoretically capable of handling any contact, via any channel. |
CRM
January 2004
Jason Compton |
The Changing Role of the Contact Center Agent With the proliferation of online self-help and new call center technologies, agents are being asked to resolve more challenging issues or to transform themselves into salespeople. But are current agents, who primarily respond to basic service requests, right for these new roles? |
The Motley Fool
August 3, 2007
Ryan Fuhrmann |
Procter & Gamble Leads the Way In its fourth-quarter and full-year earnings conference call, Proctor & Gamble shows why it continues to dominate the global market in consumer goods. |
The Motley Fool
October 14, 2011
Harsh Chauhan |
Looking Beyond Dell's Buyback Would it be wiser for Dell to spend money on R&D rather than buybacks? |
Fast Company
November 2004
Bill Breen |
Living in Dell Time Dell has replaced inventory with information, and that has helped turn it into one of the fastest, most hyperefficient organizations on the planet. Here's how Dell uses speed as the ultimate competitive weapon, and why rivals may never be able to catch up. |
CIO
January 1, 2001
Sarah D. Scalet & Lafe Low |
Come Together CIO brought together three IT leaders and three business leaders to decide on the best ways to get in step. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
The Motley Fool
October 12, 2005
Steven Mallas |
P&G Gambles on Prosperity Shareholders will have a nice stock on their hands for a while. Procter & Gamble sees steady growth four years out. |
Search Engine Watch
November 7, 2007
John Tawadros |
Making It Work: 6 Factors to Integrate Search with Other Best of Breed Partners How can an organization integrate search with their other best of breed experts for optimal results? |
InternetNews
December 6, 2007
Andy Patrizio |
Dell Shows It's Serious About New Channels In the span of two days, Dell launched a channel partner program and made its retail play with Best Buy. The sleeping giant is awake. |
The Motley Fool
February 2, 2010
Jonathan Greenblatt |
Taking a Gamble: P&G Bets on Silicon Valley Can P&G, a consumer products behemoth, embrace open-source innovation? |
The Motley Fool
December 28, 2006
Michael Leibert |
Fool on the Street: P&G Still Going Strong Investors who believe that the consumer goods giant can achieve organic sales growth of 4% to 7% over the next few years might consider the current share price to be an attractive entry point to own a stake in an industry leader. |
Job Journal
January 29, 2006
Julia Hollister |
The Home Team A variety of fields have job openings involved with helping homeowners protect their investments. Check out these examples in title searching, mortgaging and insurance. |
BusinessWeek
September 29, 2003 |
Michael Dell, Dell At age 38, Michael S. Dell is the master of electronic business. Now he's carrying his network magic to the next level. At a time when many tech companies are paring costs, Dell is piling on new manufacturing supply-chain technology. |
The Motley Fool
November 1, 2005
Nathan Parmelee |
A Small Surprise From P&G Proctor & Gamble delivers, just like it promised, releasing first-quarter earnings that were actually a penny ahead of expectations. |
The Motley Fool
June 1, 2004
Selena Maranjian |
Get Record-Low Rates This is a great time to consolidate your student loans and save money. |
CIO
July 15, 2005
Alice Dragoon |
CRM Wake-Up Call How to transform your call center from a budget drain into a source of competitive advantage. |
InternetNews
April 22, 2009
Kenneth Corbin |
Dell Calls on Government for Green IT Push Dell outlines plan for government to establish baseline standards for data efficiency. |
Insurance & Technology
February 1, 2006
Phil Britt |
A Web of Support There has been an upturn in insurers' investments in Web-based tools that enable agents to work more efficiently and, through those efficiencies, sell more, increase commissions and make more money for the companies they represent. |
BusinessWeek
June 19, 2006
Louise Lee |
Dell: Facing Up To Past Mistakes Dell's cost-cutting efforts have alienated its customers. But Richard Hunter, Dell's new head of customer service, hopes to change that. |
CIO
May 15, 2001
Esther Shein |
Hello, Dolly! A virtual, Web-based call center helps this custom doll maker find made-to-order agents... |
The Motley Fool
July 16, 2010
Sean Sun |
Stock Cheat Sheet: Procter & Gamble If you're new to Procter & Gamble, consider this your cheat sheet to get introduced to the consumer products giant. |
CRM
June 2005
Bailor et al. |
100 Proven CRM Ideas, Part 2 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Here are tips 51 through 100. |
CRM
February 2003
Rochelle Garner |
Just Desserts Rewarding and recognizing contact center agents is as much science as it is art. |
